Question

Number porting not fully worked

J
Rank

i had the text yesterday to say the switch to iD had happened and I’ve switched on and off several times but when I text it still says the original iD mobile number unless the text goes via WiFi

 

15 replies

andewhite
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Userlevel 8
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Have you tried a NETWORK RESET on your handset with the iD SIM card, @Joolzh13? 

Doing so often fixes this issue.
Your handset user guide should explain the steps needed for a network reset.

 

 

Tom
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Userlevel 7
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Hi @Joolzh13 

 

Are you on an iPhone or Android?

 

I’d recommend the above from @andewhite to perform a network settings reset.

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom

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J
Rank

Hi,

Thanks for the responses

the network reset has not worked.  I still cannot send text messages outside of WiFi

 

andewhite
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Userlevel 8
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Hi,

Thanks for the responses

the network reset has not worked.  I still cannot send text messages outside of WiFi

 

What error message is shown when you SMS using the mobile network, @Joolzh13?

J
Rank

@andewhite 

Message send failure
when i go into messages the message has and exclamation mark with Not delivered in red underneath

Thanks

andewhite
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Userlevel 8
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Maybe your SIM card has been damaged, or is faulty, @Joolzh13 - perhaps it’s worth getting a replacement iD SIM card.

 

J
Rank

@andewhite  I am not technical but everything else is working so I why would the sim only be damaged for text messages?  the work on WiFi

 

andewhite
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Userlevel 8
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Okay @Joolzh13, a malfunctioning SIM can cause strange behaviours, where some things work, and some don’t.

It’s not possible to send an SMS from a mobile phone using Wi-Fi.

  • What does “work on Wi-Fi” mean? 
  • What make and model handset are you using?

 

J
Rank

@andewhite on iPhones texts can via WiFi 

andewhite
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@andewhite on iPhones texts can via WiFi 

No @Joolzh13, the iPhone will send an Apple iMessage using Wi-Fi - mobile phones, including iPhones cannot send an SMS text message using Wi-Fi.

The Apple iMessage service is a proprietary system, for sending messages between Apple devices.
You can’t send iMessages to an Android handset. 

 

 

J
Rank

@andewhite 
I have text an android phone and seen it arrive but on my phone it says not delivered!

andewhite
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Userlevel 8
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Have you checked the Settings > Phone > My Number option on your iPhone, @Joolzh13? 

J
Rank

@andewhite 

Thanks it has the iD mobile sim number not the one I ported from Vodafone but I can’t change it as it’s greyed out 

andewhite
Rank
Userlevel 8
Badge +9

Okay @Joolzh13, if you’re not able to edit the value in the Settings > Phone > My Number option, and have already done a NETWORK RESET, you could try one more thing, ideally perhaps overnight.

  1. Turn OFF your iPhone.
  2. Remove the iD SIM card.
  3. Wait for at least 60-minutes.
  4. Insert the iD SIM card in your iPhone.
  5. Restart your iPhone.

  

Kash
Rank
Userlevel 7
Badge +7

Hi @Joolzh13,

We hope that you managed to get this resolved.

If you still require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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