I am trying to keep old number, but won't accept pac number for some reason
pac not working
Userlevel 1
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Userlevel 8
+9
Try entering your SURNAME entirely in CAPITAL letters
Otherwise, you can submit your PAC manually using the iD live chat service, or by contacting iD privately on Facebook (Messenger), or Twitter (DM).
The customer support team work until 8pm on weekdays (6pm at weekends).
🍀
Userlevel 1
Close to cancellation as no links are working and not replying on Facebook. Is there a phone number I can call?
Userlevel 8
+9
Unfortunately, iD don’t offer a telephone support helpline
With iD Mobile, help & support is 100% online.
When trying to use the iD live chat, make sure you are NOT LOGGED-IN to the iD Community when you visit pages on the main iD Mobile website.
The browser cookies used by the iD Community site cause this problem when you try and access pages on the main iD website, if you’re signed-in to your iD Community account.
I am having the same problem. Been trying to port a number for 5 days now. Online form is saying there is a problem but the details are correct. Online Chat is impossible, virtual assistant no help and live chat is too busy to respond. I’m ready to see my cancellation options
Userlevel 8
+9
…
Online Chat is impossible, virtual assistant no help and live chat is too busy to respond. I’m ready to see my cancellation options
You can avoid the chat-bot by typing “talk to a person” after connecting.
Sounds like it’ll be a long wait before an agent is available though.
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Userlevel 1
Thank you
Userlevel 8
+5
Hi
Glad to hear you’ve had this sorted.
Please let us know if you need assistance so we can help further.
Tom
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