Question

Partial port

  • 18 March 2023
  • 3 replies
  • 48 views
A
Rank

Hi,

 

I’m in a partial port situation and just wanted to find out corrective time scales to resolve these issues?

 

My number was ported from o2 on Friday and seemed to have gone ok but found out I can’t receive incoming calls or sms from non ID Mobile users. I can dial out and send sms which show the correct ported number to the recipient. If I call my own number it goes to voice mail, indicating id to id calls will work.

 

I have raised a ticket with support via live chat. I am going to have issues logging in to my work on Monday since my phone is the 2fa for most services.

 

Is there any way to escalate the issue?

 

Thanks.

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3 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @amjad_id,

Welcome to the Community!

We are sorry for the issues that you have had.

We can check this out if you haven’t had an update today.

Please let us know if you still require assistance and we can help here.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank

 

Hi,

 

Thank you for following this up. I chased via online chat around 9am, service was fixed about 10:30-11am.

 

I can receive incoming calls and sms from non iD mobile users.

Kash
Rank
Userlevel 7
Badge +7

Hi @amjad_id,

I'm glad to hear that this is resolved.

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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