Solved

pay as you go top up

  • 23 January 2023
  • 5 replies
  • 59 views
Dejan Dimitrov
Rank
Userlevel 1

Hi there

I have tried to top up my ID account but I have received this message ''Sorry, there has been a problem processing this request''.

Can you please help

Thank you

Dejan

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Best answer by andewhite 23 January 2023, 15:02

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5 replies

andewhite
Rank
Userlevel 8
Badge +9

This can happen if the billing address for your iD Mobile PAYG account is not the same as the card holder address.

Good luck @Dejan Dimitrov.

Dejan Dimitrov
Rank
Userlevel 1

Hi @andewhite 

I have updated the address, but still the same response:  ''Sorry, there has been a problem processing this request''.

 

andewhite
Rank
Userlevel 8
Badge +9

Okay @Dejan Dimitrov, @groovycarrot solved this by entering their address in the profile using the address search box and their post code on the website, which filled out the form differently to how they’d entered it manually.

Good luck @Dejan Dimitrov.

Dejan Dimitrov
Rank
Userlevel 1

Thank you @andewhite , problem solved

Mohammed
Rank
Userlevel 7
Badge +10

Thank you @andewhite , problem solved

Hey @Dejan Dimitrov,

Hope you’re well!

Okay @Dejan Dimitrov, @groovycarrot solved this by entering their address in the profile using the address search box and their post code on the website, which filled out the form differently to how they’d entered it manually.

Good luck @Dejan Dimitrov.

This was going to be my next suggestion. I’m pleased to hear @andewhite helped get this sorted.

 

Cheers @andewhite  for that 👍🏼

 

Mohammed

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