Hi my phone has not been on for over a week I’ve noticed you’ve not took the money out my bank account when it was there? Is there any sort of problem? I can’t get onto the app to pay it says please bear with us. I have never paid it through the app it normally just comes out of my bank so I don’t know what’s going on?
If you’d like to get the issue fixed sooner rather than later,
The chat advisers only work until 8pm weekdays, and 6pm at weekends.
To avoid the 24/7 iD chat-bot, just type “talk to a person” while connected on Live Chat.
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