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Phone number transfer delayed

  • 3 January 2024
  • 2 replies
  • 188 views
2
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I placed my order on the morning of the 21st Dec providing my PAC code and my transfer was scheduled for the 27th Dec, but the transfer still hasn’t happened. I have read the Switching over Christmas and New Year article which says my transfer should have happened by the 28th December. I am now starting Uni work and need my old number to be able to 2-factor authenticate to online systems. When will the transfer happen? Who can I talk to to find out? The chat bot just says wait 7 days then contact us, but provides no way to make contact!

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Best answer by andewhite 3 January 2024, 18:19

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

Try typing “talk to a person” to avoid the 24/7 chat-bot @2frustrated.

The agents work until 8pm on weekdays. 

Tom
Rank
Userlevel 7
Badge +4

Hi @2frustrated 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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