Question

Problem setting up new account after old account was closed

  • 17 March 2024
  • 2 replies
  • 20 views

For context, I spend the majority of the year outside the country. I set up an account last year, monthly contract for 3 months, then cancelled the contract.

I’m back again this year and have started a new monthly contract. However, I cannot log into my old account or register a new one with the same email address. I get the following messages:

How can I get an account with the same email address? I can’t set up a new email address each year just to register a new id mobile account

 

cheers in advance for any help.


2 replies

Userlevel 8
Badge +6

How can I get an account with the same email address?

You can’t. Annoying I know!

Userlevel 7
Badge +7

Hi @OB1,

Welcome to the Community!

Unfortunately you can’t reuse an email address that has been used in the past.

You’ll need to register an account with a new email address.

 

Kash

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