Question

problems receiving calls. Says person is on another line.

  • 30 March 2023
  • 2 replies
  • 4803 views
Josh Bird
Rank

Hi Whenever anyone rings me they get a message saying that ‘The person you are trying to call is on another line’ - however, im not.

 

I have tried toggling wifi on and off and have reset my network settings, but neither has helped.

This topic has been closed for comments

2 replies

andewhite
Rank
Userlevel 8
Badge +9

Have you checked your iD SIM card is not broken or damaged @Josh Bird? 

Have you checked what happens if you use your iD SIM card in a different device?

You might need replacement SIM card.

Tom
Rank
Userlevel 7
Badge +4

Hi @Josh Bird 

 

Does this happen with multiple different numbers attempting to call you?

 

Have you tried the SIM card in another device?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?