have been with id 4 years on a pay monthly contract always pay direct debit so never missed a payment never had an upgrade either so time to do so as current phone is slowing down went through all proceeders orderd new phone and contract got confirmation e mail for order then 4 hours later another e mail with this message
We’re sorry but we’ve had to cancel your order (125643884) as it didn’t pass our internal security checks.
Internal checks are carried out for the safety of our customers and we apologise for any inconvenience caused.
Regards,
The iD Team