Hi,
I paid my bill this morning as I received a text to say payment was due.
It is showing on my account that you have received my payment, but it won’t let me set up a direct debit as it says I have an outstanding balance of “£0.00” and all of my services are still blocked. I am unable to use 5G, telephone or text.
I have not received any text or email from ID Mobile to say the payment has been received, but I can see on my online account that it has.
Please could this be resolved as a matter of urgency as I use my phone for work.
Thanks,
Laura