Question

signal crackly and cuts out

  • 13 October 2022
  • 3 replies
  • 53 views
Steve Callard
Rank

On calls the line is so bad I need to get people to hang up and ring again very frustrating indeed I need good signal as a vulnerable person I need a good line. This phone is a Samsung galaxy  21 FE and is brand new could you send me a new sim so I can try the new sim if the problem continues I may have to send phone back or cancel this account. any help would be much appreciated 

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3 replies

Steve Callard
Rank

Also live chat is not working still come on ID this is not good enough 

andewhite
Rank
Userlevel 8
Badge +9

Also live chat is not working still come on ID this is not good enough 

I’d recommend contacting the iD social media team using facebook (with Messenger), or Twitter (by DM (direct message)).

Messages sent out-of-hours on facebook, or Twitter, are handled when the iD social media team next start work.

Good luck @Steve Callard. 

Tom
Rank
Userlevel 7
Badge +4

Hi @Steve Callard 

 

Are you still having issues here? Are you able to try the SIM card in another device to determine if the issue is the SIM card or the device?

 

Have you checked out the area on the iD Mobile coverage checker and the Three outage checker?

 

It’s worth mentioning we have a Vulnerable Customers line for contact if you’d like to use this.

 

Tom

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