Hi. I’m trying to cancel my Sim Only contract (ordered online) well within the 30 day cooling off period. I’ve tried to do this a couple of times via Live Chat but getting quoted a sizeable cost for doing this. It doesn’t seem to make sense. I haven’t actually received the SIM yet (ordered 3 days ago) so I know it has not been used. No idea how to escalate this to get this resolved so was hoping someone could advise/help.
Best answer by andewhite
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