Question

speak to someone

  • 15 April 2023
  • 2 replies
  • 30 views
M
Rank

Hi, I have recently changed my contract from Giffgaff to ID mobile and I am having issues with my pac code not working on the app (wanting to keep my old number)  - I have typed my pac code in and it’s coming up with an error please can you help me to resolve this issue 

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

There isn’t a telephone support helpline at iD Mobile - their help & support is 100% online.

Try entering your SURNAME completely in CAPITAL letters @Melissa Snape.

Otherwise, you should be able to get assistance by contacting iD Mobile privately through Facebook (using Messenger), or Twitter (by DM), and submit your PAC via the social media team.

Their customer support agents work until 8pm on weekdays (6pm at weekends) - good luck.

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Melissa Snape 

 

Are you still having issues with this?

 

There has recently been an issue with the port form showing with an error but still processing but has since been fixed, has your number ported over yet?

 

If not please let us know so we can get in touch and take a look.

 

Tom

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