I recently upgraded after a notification I could upgrade.
I've upgraded for a new phone and a new plan. However both sims are activated and my id app has not changed, it still says I'm on the same plan with the same number and now it says I've got to pay for the two sims.
I also changed my information with the new sim to all my infirmation as it was under my mums name as she sorted my account when I was younger but all other details are mine on the account including emails and payment.
I need the old sim cancelled and need to keep the new number. My id app is still showing my old plan and still said I'm due for an upgrade but I've already upgraded. Please help.