Hi,
For more than two months … since December I have been unable to login in either to the app or online account and I require access.
Yes - I know my password
Yes - I did a “forget password” and tried new one
Yes - My username is correct
Yes - I have updated to the latest version app
Yes - I have the latest version of my browser (Edge)
Yes - I tried different browsers - Firefox and Chrome
Yes - I will cancel my contract on 28 February if this matter is not resolved.
Thanks
+7
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
I am having the same problem 
+6
Hi
Thank you,
Rory
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