Question

unable to register account

  • 3 November 2023
  • 5 replies
  • 48 views
mb-king
Rank

Hello

 

i am unable to register my account and therefore get access to the app.

 

I have been a member before which might be confusing the system.

 

please can you reset my account and allow me to create a new account for my new sim

 

Thanks

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5 replies

andewhite
Rank
Userlevel 8
Badge +9

If you’ve created an iD account before @mb-king, it seems iD can’t/won’t delete your old account. 

To register for another iD online account, to use with your new connection, you must use a different username (email address) for the new account. 

Got a screenshot of error message/s you’re getting trying to create a new account?

Siân
Rank
Userlevel 3
Badge +1

Hi @mb-king are you using an email address you may have used for a previous iD account? If so, you will need to use a different email address.

If you have any other queries, please let us know.

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
G
Rank
Userlevel 1

Hello,

I have the same problem. It seems that I can neither delete/modify the old iD account, since I can’t access it any longer (but why not?), nor register from scratch my new iD SIM card with the same email. 

But I don’t want to create a new email account just for this!

It’s truly idiotic, I can’t believe there is no solution? Surely iD can delete the old/unused account?

Any advice very welcome.

andewhite
Rank
Userlevel 8
Badge +9

Hello,

I have the same problem. It seems that I can neither delete/modify the old iD account, since I can’t access it any longer (but why not?), nor register from scratch my new iD SIM card with the same email. 

But I don’t want to create a new email account just for this!

It’s truly idiotic, I can’t believe there is no solution? Surely iD can delete the old/unused account?

Any advice very welcome.

Unfortunately this seems to be a limitation of the IT systems used by iD, @gs1956_2000. 

Each network connection has its own iD account, which requires a unique username (email address). Apparently old accounts cannot be deleted or have their username changed. 

If you have a Gmail account, then you can easily create aliases for the mailbox. If not, you’ll need another email address for your latest iD network connection.

Lauren
Rank
Userlevel 4
Badge

Hello,

I have the same problem. It seems that I can neither delete/modify the old iD account, since I can’t access it any longer (but why not?), nor register from scratch my new iD SIM card with the same email. 

But I don’t want to create a new email account just for this!

It’s truly idiotic, I can’t believe there is no solution? Surely iD can delete the old/unused account?

Any advice very welcome.

Hi @gs1956_2000. @andewhite is correct here. The reason for this is due to system limitations. We’re currently not able to delete the username associated with any old account. For now, a new email address will need to be registered. 

However, we are aware that this is a pain point for customers, so we’re looking at releasing an updated version of the app later this year that should tackle the issue.

-Lauren

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