Hi
On my I'd mobile app I have an unlimited loyalty addon on my account but my allowance is still limited to 50gb, live chat customer service don't seem to.understand
Username: REMOVED
Can anyone help?
Thanks
Dan
Best answer by Tom
View originalHi
On my I'd mobile app I have an unlimited loyalty addon on my account but my allowance is still limited to 50gb, live chat customer service don't seem to.understand
Username: REMOVED
Can anyone help?
Thanks
Dan
Best answer by Tom
View originalHi
Are you seeing the add-on in your app anywhere? When/where was the add-on applied?
Have you called 7777 to double check allowances too?
Tom
Hi Joe,
Yes it shows on the app but the allowance isn't showing it, see pic
I did ring 777 and it does say unlimited data but as you can see below there is a limit
What do you suggest
Thanks
Dan
Hi
I can see the loyalty add on is mentioned there and will last until 29/11/23, so it looks like all is working as intended.
Tom
Hi
I can see the loyalty add on is mentioned there and will last until 29/11/23, so it looks like all is working as intended.
Tom
So when the data runs out I won't be charged ?, Before when I had unlimited it showed it on the dashboard
Hey
Think it’s just how the plan was setup.
Once your data runs out, your loyalty add-on should kick in automatically so you won’t incur any charges.
Mohammed
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