Question

Uograde upfront Fee

  • 8 October 2023
  • 2 replies
  • 27 views
Kayla Barlow
Rank

Hey,

so I'm eligible for upgrade, however, ID want £99 upfront and through comparison sites it's only £40.

I'm not about to pay £100 when I know I can get the same deal for £40, how do I go about actually speaking to someone about this? 

Thanks

This topic has been closed for comments

2 replies

andewhite
Rank
Userlevel 8
Badge +9

Just call the sales team on 020 7139 1397 @Kayla Barlow. 

You can discuss your upgrade options with them, but you’ll probably discover you’ve used your new customer preferential pricing, when you first joined iD Mobile.

New customers are normally the ones being offered an inducement. This appears to be standard procedure for most of the UK mobile networks.

 

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Kayla Barlow,

Welcome to the Community!

We hope that you managed to get this sorted with the Sales Team.

Unfortunately we are unable to change deals via your account and the Sales Team are the best team to speak to in this case.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?