Question

upgrading x2 numbers on 1 payment plan

  • 1 April 2022
  • 1 reply
  • 12 views
S
Rank

Hi, my wife and I have been customers since 2018 with x2 sims and 1 monthly payment for both. We would like to upgrade our plan but can only do it for x1 of our phones as we cannot get the app for my wife's sim as we pay by 1 method and the email is already used for my app. Can you please help?

This topic has been closed for comments

1 reply

Rory
Rank
Userlevel 5
Badge +6

Hi @Saddles2, I’m not entirely sure what you mean by one monthly payment, as this isn’t possible. I assume you mean one payment method, rather than one actual payment?

It sounds like one of the lines hasn’t been registered for an account yet, so you’ll first need to do that here using a different email address. Once registered, you can upgrade like normal.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?