I have just attempted to switch to ID today, transferring my existing phone number via a PAC code.
Upon attempting to set up my account, I've realized that the account has been incorrectly associated with a different phone number instead of the one I transferred using the PAC code. Consequently, I am unable to receive the security code sent via text message.
Given the above, I am unable to access my account, and, more importantly, I am not receiving any service on my transferred number.
I kindly request your immediate assistance to rectify this issue. Specifically, I need the account to be correctly associated with my transferred phone number so that I can receive the necessary security code and complete my account setup.
Please advise on the steps I need to take or provide an update once the issue has been resolved. If additional information is required from my end.
Thank you for your prompt attention to this matter. I look forward to your swift response and a resolution to this issue.
