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What is iD Mobile's contact number?

  • 16 September 2020
  • 47 replies
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47 replies

Denise Wise
Rank

Hi I tried to enter my PUC code to switch to my old number but it says there is an error. I have done this three times checking all the details are correct but not working. How can I talk to customer services? My PUC lasts till 14 June so not run out yet. 

A
Rank

Please could ID mobile also contact me? Very unhappy with the service. Live chat says its busy at all times, no phone number, no email to use instead. I am apparently unable to make my own topic (it says you have not listed a subject but when I put in a subject it automatically deletes it. I am currently in Australia with a broken phone so urgently need to receive proof of usage to make an insurance claim. 

andewhite
Rank
Userlevel 8
Badge +9

Please could ID mobile also contact me? Very unhappy with the service. Live chat says its busy at all times, no phone number, no email to use instead. I am apparently unable to make my own topic (it says you have not listed a subject but when I put in a subject it automatically deletes it. I am currently in Australia with a broken phone so urgently need to receive proof of usage to make an insurance claim. 

Okay @amy900, there’s NO telephone support with iD Mobile - it’s 100% online.

Is a PDF copy of your latest bill not sufficient proof of usage?

Anyway, if you’re having trouble using live chat, next best option is get in-touch through their social media channels on either facebook (using Messenger), or Twitter (by Direct Message).

Any out-of-hours messages left on social media are picked-up when the social media team next start work - good luck.

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Bronco,

Welcome to the Community!

I can see that we have responded to elsewhere.

Unfortunately we don’t have a timescale for testing or if the device will be added in the future.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank

Thanks so much for the response!

Unfortunately the insurance company are asking for details of when I first used the phone and when I last used it, I guess trying to work out if its an old phone Ive broken for $$? But yeah means just a recent bill isnt going to work annoyingly. I’ll try social media thanks.

Kash
Rank
Userlevel 7
Badge +7

@geevanpaul,

Did you manage to get some help with your query?

If not you can get back to us here with your query and we will do our best to answer it.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Will
Rank
Userlevel 6
Badge +8

Hi @bevstead,

 

We can assist you right here if you like? What is it we can help you with?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

I have unlimited calls, and texts too; I very rarely browse using mobile data. Suddenly I have text saying I have used 100% of this month’s Bill Cap, what is that? Please urgently provide phone number for your customer service. 

Tom
Rank
Userlevel 7
Badge +4

Hi @Julia Mullan 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Clare Bracknall
Rank

Hi I'm new to I'd mobile, its says I get unlimited txts. But every one I send a txt too I get charged ??

Tom
Rank
Userlevel 7
Badge +4

Hi @andewhite 

 

Thanks for the help here, it’s worth noting that the email address mentioned is not a customer service/support channel.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
anzelika
Rank

Hi , I have locked my phone by entering the wrong sim lock 3 times i need to get a PUK code. I can`t get into my account as don`t know details and can`t do lost info as can`t get on phone how do i get PUK

Jupiter14
Rank

Hello, I’m your existing customer but my contract ends in August. I wannted ti stay with ID but change the contract, I bought a sim only pay as you go plan. Can I keep my current number please?

L
Rank

Hi

I am unable to ring out on my mobile, keep getting a voice saying I have no credit. I topped up with £10 but still same message.

Help

Dianne

Tom
Rank
Userlevel 7
Badge +4

Hi @Denise Wise 

 

Did you submit your PAC code to us during purchase? If so you won’t need to submit it to us via the form again.

 

If you didn’t submit it already please let us know so we can get in touch.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
G
Rank

Hi

 

How to contact customer care as Chat Service Not available 

andewhite
Rank
Userlevel 8
Badge +9

Hi

 

How to contact customer care as Chat Service Not available 

Other ways to communicate with iD Mobile are:

  1. Send them a private message on facebook (using Messenger).
  2. Send them a DM (direct message) on Twitter.

Messages sent out-of-hours on facebook or Twitter are handled when the iD social media team next start work.

Good luck @geevanpaul. 

C
Rank

how can i get a PAC number

Will
Rank
Userlevel 6
Badge +8

Hi @Lamidet,

 

How long ago did you top up? Have you tried turning the handset off for 10 minutes?

 

Also, has the £10 left your bank yet, or is it still pending?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Rory
Rank
Userlevel 5
Badge +6

Hi @Jupiter14, the correct process would have been to upgrade to a SIM-only plan from your existing line. Sounds like you’ve purchased a new line with a new number. Sadly, there’s no way to transfer a number from one iD line to another, so you’ll need to return the new line and upgrade the old line.

I’d recommend speaking to the Facebook, Twitter or Live Chat teams so they can help you with this.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank

Hi

Can you confirm (or not) that iD mobile will be testing the Motorola G200 regarding 5G access?

P
Rank
Userlevel 1

I have a id sim only account with id under my email address and direct debit for payments. But then purchased a new phone from id as a birthday gift for my wife which means I now have to id accounts. I recieved email from id saying payments for the new phone would be taken from my account on 27th of each month but upto now payments are not being taken and I have to wait untill id have blocked the phone in order to pay by card the monthly fee. Why can't I have 2 id accounts assigned to my account under my email address

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