Why are pricing keep going up and am not happy about it and when I agreed for this contact was about £30 and now you collecting 43 and than 63 and why
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Userlevel 8
+9
Have you looked at the PDF copy of your iD bill/s, to identify what the extra charges are for
Perhaps you’ve used your phone to call or text numbers, which aren’t included in your plan allowances.
Userlevel 7
+7
Hi
Welcome to the Community!
As
If you are unable to locate the reason for the higher bill, please let us know and we can PM you.
Kash
No you have no helped me at all and I don’t like the fact I don’t have anyone to contact and speak to regarding my concerns and I do want to know why my price went up and I can’t keep paying that much and you can’t just put price up without discussing with me
Userlevel 8
+9
No you have no helped me at all and I don’t like the fact I don’t have anyone to contact and speak to regarding my concerns and I do want to know why my price went up and I can’t keep paying that much and you can’t just put price up without discussing with me
Okay
The links below explain how the increase is calculated.
Yes agreement was about 30 to 35 that was the agreement of contract and but now you take £43 and last month you took £63 so how’s an agreement of contact ?
Userlevel 8
+9
Okay
Just check the itemised charges sections (for calls, texts, Internet data), where any out-of-plan charges will be shown.
The was never any outplans chargers and am not happy at all and cuz when I run out internet , it’s automatically stops so am definitely not happy with the charges
Userlevel 8
+9
Okay
iD don’t have a telephone support helpline - all iD help and support is online.
If I was in this position, I’d contact customer support privately using the iD online Live Chat. Alternatively, contact support privately using Facebook Messenger, or by X (Twitter) DM.
The agents work until 8pm on weekdays.
How come they don’t have any contact number or anything and when we need to speak to them and get support
Userlevel 8
+9
Good question
Telephone call centers are expensive to staff and operate, so perhaps iD decided online is a less expensive option for customer support.
Yes I don’t even know how to get in touch with them cuz I need to understand why am paying alot of money
Userlevel 8
+9
Okay
Alternatively, contact iD support privately using Facebook Messenger, or by X (Twitter) DM.
The agents work until 8pm on weekdays.
Userlevel 7
+7
Hi
Did you manage to get some assistance or do you still require assistance?
If you still require assistance, please let us know here and we can PM you.
Kash
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