Hi! I still can't use my mobile data and can't access my account using our appĀ
Mobile Data and App Not Working
Userlevel 4
It's quite possible you're issues are related.Ā
Try and see if there's and issues in the postal area by using the IDMobile Status checker hereĀ https://www.idmobile.co.uk/help-and-advice/coverage
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JoeĀ
Userlevel 3
Hey there Lyolyoka, weāre very sorry to hear youāre having issues with your data, and getting onto our app.
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We're very sorry for any disruption, we are aware of the issue and we are currently working on this as a high priority, and we hope to have this resolved as soon as possible.
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We have also had issues with some customers getting onto the app/website recently due to the number of customers trying to get on them at once, so please try again and see if itās working now, as the issues are intermittent at different times depending on customers trying to get on at once.
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I hope that helps and thank you for your patience with us.
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Kind regards,
Tyler
I have just installed the ID mobile App on my new phone and canāt log in.Ā I get an error message āoops something went wrongā āplease try againāĀ I have tried again, no luck, I have re-registered, no luck.Ā I have uninstalled and re-installed the App, still the same issue.Ā I noted that I am not on my own.Ā Please help
Userlevel 7
+4
Hi
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Sorry to hear this, were you able to successfully register or not?
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At what stage do you get the error(s)?
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Tom
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