Best answer by stephen_gibb
View originalNo incoming communications
Welcome to the iD community!
That is a strange issue, have you ported your number into our network at all since this issue started to happen? Also, it might sound simple but rebooting the phone can often resolve this sort of issue.
Ryan
EDIT: I've merged your topic here as there is already a discussion relating to this.
Hello Helloian,
What happens when you text your own number?
Does this go through and is received by your own number?
Mohammed
If I text my own number I receive the message. As I said previously, it appears i can receive incoming from anyone on ID or 3, but no other network.
If I text my own number I receive the message. As I said previously, it appears i can receive incoming from anyone on ID or 3, but no other network.
Hello
We're going to need to look into this one a little further and won't be able to resolve it through general troubleshooting here.
I've PMed you with some information on how we can get this resolved.
Mohammed
Hey
It's a bit different when Roaming as we can't check into any coverage for the masts internationally.
What about incoming text messages, do these go through?
Mohammed
Hello
If this is working it sounds more like a signal issue oddly enough.
Let us know when you're home, try testing the service there and give us a shout to see how you get on.
Mohammed
I'm having the same problem. I have a OnePlus 3003 phone and have been unable to receive incoming calls since midday. Have restarted the phone, tried calling it from a landline and from a mobile over a few miles radius. Landline message is number unknown. Mobile call just cuts out. No record of call in phone. Texts not coming through
I’m having the same issue with my Samsung j6, not been able to receive texts or calls all day. Texting, calls out and wi-fi all working fine. Text my own number from my phone and it comes through fine too. Calls from mobiles cutting off and getting a “call ended”
Hi
There were some temporary issues affecting select areas yesterday that should have passed now from what I’ve heard.
Are things better today?
Hi,
I have the same issue.
I can make calls, but no incoming calls. Some music is heard when my number is called. I am currently in North Macedonia, I have received calls here before, but a month ago it stopped receiving calls.
I have tried different phones, but the issue remained.
Also, I tried to top up, the money were taken from my card, but there ia no top up on my id account.
Hi
I’m just wondering how long you’ve been away for? After 4-6 months outside of the UK, the services can become limited you see.
Will
Hi Will, thank you for your responce.
I was away for about a month when I noticed that I can't receive incoming calls.
Is the top-up issue connected with me being abroad as well?
Thanks
Hi
As far as I’m aware, there should be no issues when topping up when abroad if the payment went through fine. We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
Ryan
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with FacebookEnter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
- Data Rollover
- Bill Capping
- Roaming
- Find out more