Solved

Poor Download Speed / slow 4G

  • 29 February 2020
  • 32 replies
  • 5059 views
Show first post

32 replies

Kevin
Rank
Userlevel 4
Badge +10

Hi there @Ruub1 

 

How long have you been with iD Mobile currently?  Have you had problems since you first came to us?  Or did problems only arise more recently?

Looking at those postcodes:

E1 3DT is being marked as congested on the 3G side of things currently, and that a known issue is affecting the 4G side currently.  Though we don’t know a date yet as to when Three will be able to address the 4G issues with that mast.

E13 0NG is congested on the 4G side currently, and some planned work is due to take place on the closest mast there to help alleviate issues, though again unfortunately we’ve not heard of a date for when exactly things will be taken care of there.

RM17 6PE should be totally fine on the 4G front.  Congestion is reported on the 3G frequencies.  Though if you go to Settings > Mobile Network > Mobile Data.  You might see an improvement to signal locally there by selecting “4G only” instead of “Automatic”.

 

 

R
Rank

Hi Ryan. Thank you for your response. I can certainly say this is not caused by mast congestion as I was previously on Vodafone and Three network at the same time with two separate phones. Neither had any issues in any of those areas. The signal was so good that I never bothered connecting my phones to my home wifi. Now I cant use my phone without the wifi. The postcodes for the 3 areas are: E1 3DT, E13 0NG and RM17 6PE. 

 

 

 

 

 

Ryan
Rank
Userlevel 6
Badge +10

Hi @Ruub1,

I am sorry to hear about those low speeds. This may be caused by mast congestion in those areas. Do you want to share the full postcodes with us and we can check this out further for you?

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
R
Rank

I'm getting the same issue. I get an average internet speed of 1.6mb. I have tried three different areas: E1, E13 and RM17 6PE. I have a Huawei P30 Pro New Edition. Is there anything I can do to speed this?

 

Ryan
Rank
Userlevel 6
Badge +10

Hi @Obliss1,

Thanks for that. I have checked the masts in your area and everything seems to be ok with no reported problems at this time. Have the speed tests got any better since your first post?

Ryan 

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Obliss1
Rank

Thanks SO15 3HW

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Obliss1,

 

Virgin Mobile is an MVNO just as we (iD Mobile) are.

Virgin Mobile uses EE’s masts for coverage, whereas we use Three UK’s masts.

 

So whilst you’re at the same address, you’re connecting to the Three UK masts to get 4G coverage and your partner will be connected to EE masts via Virgin.

 

EE do tend to have faster 4G speeds normally and it could just be down to the masts in your area.

Can you just confirm your full postcode for us so we can take a look at the Three UK masts in the area just to make sure there’s no faults as such?

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

Reply


Terms & Conditions
Why iD Mobile?