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Poor Download Speed / slow 4G

  • 29 February 2020
  • 32 replies
  • 5059 views


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32 replies

Userlevel 1

Hello Will, 

I’ll try that now 

Userlevel 5
Badge +8

Hi @Fionas 

 

We don’t have a direct email address.

Our Live Chat team can also help if you are not happy about sharing your postcode here.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. 

Once you land on the page above, scroll down to see the Live Chat section.  

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Michelle

iD Mobile 

Userlevel 6
Badge +8

Cheers @Munu,

 

Please let us know how you get on.

 

Will

Userlevel 1

It’s the same , no luck 

Userlevel 1

What would like to find out is, why are the sms messages getting sent multiple times when on my phone it says’not delivered’

Userlevel 1

 

Userlevel 1

Hi ID mobile,

I’m having the exact same issues as @Ruub1 

I recently joined after leaving Vodaphone and use hotspot for work. However since shifting over, my speed has been poor. Yesterday the upload was less than 1. Last week, it was a smidge over 1 and today (snip below) it’s the same again. It’s becoming an issue with work as I can’t do video calls which I need.

I used the same device with vodaphone hot spot with no speed issues.

I’m working again tomorrow and I’m worried I’m going to have the same ongoing problem with poor speed. I’m based in Camberwell, London.

Can someone please advise?

 

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