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I am being charged on a sim plan that i have never used and cancelled within the 14 day cooling off period

  • 21 January 2023
  • 1 reply
  • 157 views
Kelly Marie White
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I ordered a pay as you go sim and registered it, requesting a PAC code from my old provider the same day. Within half an hour of this i changed my mind and requested another PAC code and to cancel the ID mobile  account. The old provider tried to use it but it didn't work so i requested another one online. The id mobile account was swapped back to my original provider. I have now been issued a bill for something that wasn't used and was cancelled prior to the 14 day cooling off period. I cannot seem to get in touch with a person from ID mobile to discuss his with??

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Best answer by Mohammed 23 January 2023, 14:04

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Mohammed
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Userlevel 7
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Hey @Kelly Marie White,

For PAYG plans, you purchase a bundle when you first join.

This is non-refundable but no further charges would be incured besides the purchased bundle.

 

Do you mean you purchased a SIM only contract?

You are liable for any line rental from the point of connection until the return completes (this is regardless of usage).

This is on your final bill.

You won’t have any furrther bills produced after the final bill.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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