After I made my purchase online It said your order is now being processed and it gave me a order number but I've not received anything else to say if it's gone through or when it lol be hereĀ
Best answer by Mohammed
View originalAfter I made my purchase online It said your order is now being processed and it gave me a order number but I've not received anything else to say if it's gone through or when it lol be hereĀ
Best answer by Mohammed
View originalHelloĀ
Ā
Have you checked your Spam/junk folders?
Can you clarify if youāve still not received anything?
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If not, please email us onĀ and we will take a look for you as soon as we can.
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Mohammed
Hello
Please help iĀ signed up with ID pay monthlyĀ deal plan yesterday but i have not received the confirmation email.
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N
Hi
Please could you check your junk emails as emails can sometimes go there?
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Kash
No order confirmation receivedĀ (I have checked my junk/spam folders). This does not inspire confidence and in my view is not a credible customer service.
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Garry
Hello
When did you place the order?
Youād get an email when the order is processing and then an order when itās dispatched with tracking if itās a phone contract.
If you want us to check the order, I can PM you here and look into this.
Mohammed
Thank you Mohammed. I placed the order on Saturday morning. A test transaction was made on my business account for confirmation. Other than that I havnātĀ receivedĀ anything from ID mobile.
Garry Sutherland
iD Mobile is for personal use and they don't allow business use. Did you place the order in the name of a business? Be interesting to know if they process your order if it was.
No. I just used my business card for the test payment.
What is this test payment you keep mentioning? There are no test payments when completing an order online. An identity check is performed and any up front payment for a device is then taken too.
The debit/credit card and direct debit details must match that of the name and address of the individual placing an order.
My terminology is possibly incorrect. When I checked my bank accountĀ I noticed there was an active card check transaction from Carphone Warehouse.
In any case, I still believe that I should have received an acknowlegement of some sort.
My terminology is possibly incorrect. When I checked my bank accountĀ I noticed there was an active card check transaction from Carphone Warehouse.
In any case, I still believe that I should have received an acknowlegement of some sort.
The transaction is probably pending, and will be rolled-back if the addresses do not match.
The card holderās address must be exactly the same as the account holderās address, otherwise the iD order will be rejected.
In addition, if you tried to place your order online with Carphone Warehouse, youāll need to ask them about your order.
The āCan I buy an iD Mobile plan from Carphone Warehouse?ā community FAQĀ has more information.
Andewhite,
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Thank you for your advice. Card and personal address are the same. Order was placed with IDmobile however, the active card check was was actioned by Carphone Warehouse.
It really shouldnāt be this difficult!
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GS
Andewhite,
Ā
Thank you for your advice. Card and personal address are the same. Order was placed with IDmobile however, the active card check was was actioned by Carphone Warehouse.
It really shouldnāt be this difficult!
GS
Yeah, I agree
Another option might be the iD telephone sales team, on 020 7139 1397.
Anyway, when everything works, iD Mobile is great, but in my experience if youāve run intoĀ a problem things can be challenging.
Good luck.Ā Ā
Hi
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Are you still having issues with this? Have you received any sort of confirmation of your order?
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If you let us know here or via the iD Mobile Live Chat so we can help out!
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Tom
Thank you Tom. Iām on holiday now so will revisit another time.
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Garry
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