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Can't find transaction number to transfer old number

F
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Hi team i cant find my transaction number to convert to my old phone number

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Best answer by WelshPaul 6 May 2022, 22:26

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38 replies

A
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Userlevel 1

 

You dont need it! Creat your iD Mobile account and login, navigate to the my services page and submit your request there. All you need is the PAC and mobile number to transfer your number. 👍

 

I have tried this but does not give me any options to submit without the transaction code. I have the PAC number, ID phone number but not the transaction code. Is there anywhere of getting that code sent to me. Even after signing up to ID Mobile I didn’t get a welcome email, I also don't have the a receipt for the sim. It just seems impossible for me to switch my number.

Tom
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Userlevel 7
Badge +4

Hi @Mark6575 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Brian Campbell
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Userlevel 1

That’s not working for me. Asks for my  mobile number which I copy from the email for my surname surname and year of birth and then tells me they are incorrect 🤪 so I can’t do anything 

 

NOT HAPYY !!!!

S
Rank
Userlevel 1

Thanks for the prompt reply. I have checked again and it definitely isn't on the Currys paperwork and I didn't receive a welcome email when I joined I'D although I have had various emails from them about most other things since. I'll pop in store tomorrow as I think that might be the quickest solution. 

JJ

A
Rank

This is not a new phone. I dont have original invoice at all

andewhite
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Userlevel 8
Badge +9

This is not a new phone. I dont have original invoice at all

Okay @Abuu Hammaad, have you recently bought a new iD SIM only plan? 

If you’ve not purchased anything recently, you’ll probably need assistance from iD customer service. 

Have you asked for help using the online iD live chat, Facebook Messenger, or X (Twitter) DM? 
The agents work until 8pm on weekdays.

Kash
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Userlevel 7
Badge +7

Hi @Abuu Hammaad,

Please let us know if you still require assistance with this and we can PM you.

Once you reply here we will PM you as soon as possible.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank

Hello again, I’ve entered the PAC number received from EE and both my old (EE) and new (ID) numbers. However, the transaction 9-digit number I received begins with 2 not a 4. I receive the same error that others have had. Can someone advise? Thanks!

Ali Yousaf
Rank

Hi 

 

I am having the same issue locating my transaction number. I can't find my welcome email. I joined in December. Please help 

Tom
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Userlevel 7
Badge +4

Hi @Adeel Nawaz 

 

Your transaction number will be found in your “Welcome to iD” email we sent when the contract began, have you checked for this? Please double check your junk/spam emails.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
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Userlevel 7
Badge +4

Hi @lockedoutofphone 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Amy Crow
Rank

I am having the same problem. cannot get my PAC code to work and don't think the number I'm using for the transaction number is correct as also didn't get a welcome email??

Tyler
Rank
Userlevel 3

 

You dont need it! Creat your iD Mobile account and login, navigate to the my services page and submit your request there. All you need is the PAC and mobile number to transfer your number. 👍

 

I have tried this but does not give me any options to submit without the transaction code. I have the PAC number, ID phone number but not the transaction code. Is there anywhere of getting that code sent to me. Even after signing up to ID Mobile I didn’t get a welcome email, I also don't have the a receipt for the sim. It just seems impossible for me to switch my number.

Hey there @aditib, we’re sorry to hear you’re having issues with your port. Please can you let us know if you’re still in need of receiving your transaction code for the port? If so, we will be able to get that for you and get you moved over to us.

 

We look forward to hearing from you.

 

Thank you,

Tyler

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank
Userlevel 1

Hi. Went back to Currys, they re-issued paperwork with the transaction code. Whilst initially the app wouldn't accept the new code, it did so with no problems a couple of hours later, so hopefully come Monday all should be sorted. Thank you

 

JJ

Tom
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Userlevel 7
Badge +4

Hi @Amy Crow

 

Did you submit your PAC code during purchase? If so you won’t need to submit it again via the form, the port will complete on the selected/given date.

 

The transaction number should begin with a “4”.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
WelshPaul
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Userlevel 8
Badge +6

You dont need it! Creat your iD Mobile account and login, navigate to the my services page and submit your request there. All you need is the PAC and mobile number to transfer your number. 👍

 

UPDATE: Transaction numbers are needed following the introduction of the Switching form 

J
Rank

How do I get my transaction code I have no paperwork relating to it , thanks 

1
Rank

Hi, I am also having the same issues as others here, I need my transaction number, I never received a welcome email from ID, it never went to the junk mailbox. I purchased through ID website. It seems a bit silly that you can only find this through the original email and not anywhere from logging into the account area. Like others above can you please get in touch with me so you can provide the transaction number as I currently can’t switch my old number to you without it. 

Kash
Rank
Userlevel 7
Badge +7

Hi @SoMuchForLiveChat,

I’m sorry for the issues that you had, however I’m glad to hear that this is resolved.

If you do require further assistance you can get back to us at this post.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
Rank
Userlevel 7
Badge +4

Hi @Ali Yousaf 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A Johnson
Rank

Can someone help to get a transaction number please? So complicated…

 

 

 

Rory
Rank
Userlevel 5
Badge +6

Hi @Brian Campbell, we were having some issues with the app yesterday. Could you please try again for me today?

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Kash
Rank
Userlevel 7
Badge +7

Hi @James Hughes,

Have you checked your emails and junk emails?

You should have received a iD Mobile welcome email which should have your transaction number on starting with a ‘4’.

If you still have issues, please let us know and we will PM you.

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
Rank
Userlevel 7
Badge +4

Hi @Abuu Hammaad 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Danielle Betney
Rank

I can't find my transaction number either its driving me mad my dad got the contract for me and he can't find a welcome email anywhere its stressing us all out 

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