Hi team i cant find my transaction number to convert to my old phone number
Best answer by WelshPaul
View originalHi team i cant find my transaction number to convert to my old phone number
Best answer by WelshPaul
View originalHi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
Thanks for the clarification, here is hoping they see this ticket and have time to help me today.
Have a great Friday!
Hi
Also when I go on the app on my iPhone it just takes me to the website asking for the transaction number.
Thanks for any help you can offer!
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
Hello again, I’ve entered the PAC number received from EE and both my old (EE) and new (ID) numbers. However, the transaction 9-digit number I received begins with 2 not a 4. I receive the same error that others have had. Can someone advise? Thanks!
I’m also having this problem- have entered PAC code and transaction code and get same error
Hi
Please let us know if you still require assistance with this and we can PM you.
Once you reply here we will PM you as soon as possible.
Kash
I can't find my transaction number either its driving me mad my dad got the contract for me and he can't find a welcome email anywhere its stressing us all out
Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
Hi, I am also having the same issues as others here, I need my transaction number, I never received a welcome email from ID, it never went to the junk mailbox. I purchased through ID website. It seems a bit silly that you can only find this through the original email and not anywhere from logging into the account area. Like others above can you please get in touch with me so you can provide the transaction number as I currently can’t switch my old number to you without it.
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
Hi
I am having the same issue locating my transaction number. I can't find my welcome email. I joined in December. Please help
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
This is not a new phone. I dont have original invoice at all
Okay
If you’ve not purchased anything recently, you’ll probably need assistance from iD customer service.
Have you asked for help using the online iD live chat, Facebook Messenger, or X (Twitter) DM?
The agents work until 8pm on weekdays.
This is not a new phone. I dont have original invoice at all
I need my transaction number to transfer my number to Id mobile. Thanks
It should be on the invoice received with the item(s) purchased from iD Mobile
🤞
I need my transaction number to transfer my number to Id mobile. Thanks
Hi
Your transaction number will be found in your “Welcome to iD” email we sent when the contract began, have you checked for this? Please double check your junk/spam emails.
Tom
I have tried this but does not give me any options to submit without the transaction code. I have the PAC number, ID phone number but not the transaction code. Is there anywhere of getting that code sent to me.
Hi
Did you submit your PAC code during purchase? If so you won’t need to submit it again via the form, the port will complete on the selected/given date.
The transaction number should begin with a “4”.
Tom
I am having the same problem. cannot get my PAC code to work and don't think the number I'm using for the transaction number is correct as also didn't get a welcome email??
Hi
Your transaction number is sent in one of the first emails we send you, have you checked these?
The number should begin with a “4”.
Tom
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