Solved

Can't find transaction number to transfer old number

F
Rank

Hi team i cant find my transaction number to convert to my old phone number

icon

Best answer by WelshPaul 6 May 2022, 22:26

View original

38 replies

Ali Yousaf
Rank

Hi 

 

I am having the same issue locating my transaction number. I can't find my welcome email. I joined in December. Please help 

Tom
Rank
Userlevel 7
Badge +4

Hi @Ali Yousaf 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
1
Rank

Hi, I am also having the same issues as others here, I need my transaction number, I never received a welcome email from ID, it never went to the junk mailbox. I purchased through ID website. It seems a bit silly that you can only find this through the original email and not anywhere from logging into the account area. Like others above can you please get in touch with me so you can provide the transaction number as I currently can’t switch my old number to you without it. 

Kash
Rank
Userlevel 7
Badge +7

Hi @166beads,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Danielle Betney
Rank

I can't find my transaction number either its driving me mad my dad got the contract for me and he can't find a welcome email anywhere its stressing us all out 

Kash
Rank
Userlevel 7
Badge +7

Hi @Abuu Hammaad,

Please let us know if you still require assistance with this and we can PM you.

Once you reply here we will PM you as soon as possible.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank

I’m also having this problem- have entered PAC code and transaction code and get same error

M
Rank

Hello again, I’ve entered the PAC number received from EE and both my old (EE) and new (ID) numbers. However, the transaction 9-digit number I received begins with 2 not a 4. I receive the same error that others have had. Can someone advise? Thanks!

Tom
Rank
Userlevel 7
Badge +4

Hi @Mark6575 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
L
Rank

@Tom / @Kash / @Mohammed can any of you help me with finding my transaction number? I am unable to find my welcome invitation as I am pretty sure I signed up with the wrong email (when I signed up for the contract).


Also when I go on the app on my iPhone it just takes me to the website asking for the transaction number. 

 

Thanks for any help you can offer!

M
Rank

Hi @lockedoutofphone you need one of the IDteam to get this for you. Was done within a day for me - great help!

L
Rank

Thanks for the clarification, here is hoping they see this ticket and have time to help me today.

Have a great Friday!

Tom
Rank
Userlevel 7
Badge +4

Hi @lockedoutofphone 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

Reply


Terms & Conditions
Why iD Mobile?