Hi,
I need proof of usage for insurance purposes, how do I get this? I have the IMEI number for the device.
Thank you,
Leah
Best answer by Mohammed
View originalHi,
I need proof of usage for insurance purposes, how do I get this? I have the IMEI number for the device.
Thank you,
Leah
Best answer by Mohammed
View originalHi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
I need proof of usage for my insurance claim as my phone was stolen.
I also need proof of device ownership, including details of handset and IMEI number etc. As well as proof of blacklisting.
Please can someone let me know how I can obtain these.
Many thanks
Grace
We can only obtain use for an IMEI if it has been used in the last 30 days.
If the IMEI was used more than 30 days ago we can’t provide any proof or usage information.
Kash
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
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Tom
Hi team, i need proof of usage too please. Please contact me to help! Thank you :)
Same thing buddy . Do you think I'm lying . I'm 1000000% sure i was using the ID sim and it hasn't been 30 days because i lost it on 11th of December 🙃
Hi
I believe in your case your device wasn’t used in the last 30 days on iD Mobile, therefore we wouldn’t check the logs as they weren’t recent enough, sorry.
Tom
Hi
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Tom
I needs my stolen phone first and last usage of proof in details and i need sim blocked and reactivated details as well for insurance claim in pdf documents please. So, i can provide to my insurance company Soon. I am doing message on live chat from last three weeks firstly they sent incorrect documents when i did talk about it now they sent me mail that they are unable to send please help me soon. Its very urgent for my insurance company need this soon. My very stressed about it please anyone help me there is no customer service contact number so i can talk with them.
Well i had the same problem and they can't help first they keep saying you will receive in 48 hours and they will stretch your request and in the end they will say it's been so many days you didn't use your sim so we can't help you. I just wish you won't the same problem. Because my claim had been cancelled because of lack of information.
I needs my stolen phone first and last usage of proof in details and i need sim blocked and reactivated details as well for insurance claim in pdf documents please. So, i can provide to my insurance company Soon. I am doing message on live chat from last three weeks firstly they sent incorrect documents when i did talk about it now they sent me mail that they are unable to send please help me soon. Its very urgent for my insurance company need this soon. My very stressed about it please anyone help me there is no customer service contact number so i can talk with them.
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
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We’ll see you there.
Tom
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
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We’ll see you there.
Tom
I'm looking for a proof of usage document.
I can't find a live chat or anything on the ID mobile ap. Can anyone assist?
Hi,
I talked with you guys three times for the proof of usage and it's been more then 10 days . My insurance company is owned by currys and id mobile is also owned by currys . I don't know which one is more worse
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
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We’ll see you there.
Tom
Please do PM.
Hi
If you have purchased a contract handset we are unable to provide the full value of the handset on the document.
We can however add the monthly cost of the handset and term of the contract.
Kash
I also require this for registering with insurance.
They’ll need it to register the insurance, but if you ever have to claim, they’ll understandably ask you for proof of cost (how much you paid for the device only). Something which I am in the middle of learning ID will not give you. Insurance premiums wasted.
I also require this for registering with insurance.
Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
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