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Proof of usage for insurance

L
Rank
Userlevel 1

Hi,

I need proof of usage for insurance purposes, how do I get this? I have the IMEI number for the device.
 

Thank you,

Leah

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Best answer by Mohammed 7 April 2023, 13:25

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33 replies

G
Userlevel 1

I needs my stolen phone  first and last usage of proof in details and i need sim blocked and reactivated details as well for insurance claim in pdf documents please. So, i can provide to my insurance company  Soon. I am doing message on live chat from last three weeks firstly they sent incorrect documents when i did talk about it now they sent me mail that they are unable to send please help me soon. Its very urgent for my insurance company need this soon. My very stressed about it please anyone help me there is no customer service contact number so i can talk with them.

Gurinder kaur
C
Rank
Userlevel 1

I needs my stolen phone  first and last usage of proof in details and i need sim blocked and reactivated details as well for insurance claim in pdf documents please. So, i can provide to my insurance company  Soon. I am doing message on live chat from last three weeks firstly they sent incorrect documents when i did talk about it now they sent me mail that they are unable to send please help me soon. Its very urgent for my insurance company need this soon. My very stressed about it please anyone help me there is no customer service contact number so i can talk with them.

Well i had the same problem and they can't help first they keep saying you will receive in 48 hours and they will stretch your request and in the end they will say it's been so many days you didn't use your sim so we can't help you.  I just wish you won't the same problem. Because my claim had been cancelled because of lack of information.  

Kash
Rank
Userlevel 7
Badge +7

Hi @Sad Ali,

Welcome to the Community!

Are you still waiting on the proof to be sent?

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Kash
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Userlevel 7
Badge +7

Hi @Rich1503,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
Rank
Userlevel 7
Badge +4

Hi @Grace Mills 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
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Userlevel 7
Badge +4

Hi @Al_Oha1 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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Tom
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Userlevel 7
Badge +4

Hi @Lthorne 

 

We’ve responded to your private message about this.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
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Userlevel 7
Badge +4

Hi @Gurinder kaur 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
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Userlevel 7
Badge +4

Hi @ch33naa 

 

I believe in your case your device wasn’t used in the last 30 days on iD Mobile, therefore we wouldn’t check the logs as they weren’t recent enough, sorry.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
G
Userlevel 1

@Tom same thing they said to me my phone was stolen on 15/12/203 first they provide me wrong documents now they said they can’t send me documents because I didn’t use my phone last 30 days how this possible?? 

Gurinder kaur
Kash
Rank
Userlevel 7
Badge +7

Hi @Colonel888,

If you have purchased a contract handset we are unable to provide the full value of the handset on the document.

We can however add the monthly cost of the handset and term of the contract.

@id-mob-user did you get any assistance with your request or would you like us to PM you?

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
C
Rank
Userlevel 1

Same thing buddy . Do you think I'm lying . I'm 1000000% sure i was using the ID sim and it hasn't been 30 days because i lost it on 11th of December 🙃 

G
Userlevel 1

@ch33naa you didn’t make complaint and still you r making instalments for stolen phone. I dont know why they are doing like this with us because we need just our correct documents nothing else😒it was my birthday gift even i used just few days😞

Gurinder kaur
I
Rank

Please do PM.

U
Rank

i also need proof of usage please?

Krzysztof Galka
Rank

Hi, I need proof of usage of my phone for insurance purposes.

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Lthorne,

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Sad Ali
Rank

I need proof of usage, I've talked to the agents on chat twice but both time they told me to wait 48h but i still didn't receive it. Please message I urgently need it.

Kash
Rank
Userlevel 7
Badge +7

@Gurinder kaur,

We can only obtain use for an IMEI if it has been used in the last 30 days.

If the IMEI was used more than 30 days ago we can’t provide any proof or usage information.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
C
Rank
Userlevel 1

Hi, 

I talked with you guys three times for the proof of usage and it's been more then 10 days . My insurance company is owned by currys and id mobile is also owned by currys . I don't know which one is more worse

Tom
Rank
Userlevel 7
Badge +4

Hi @id-mob-user 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Huw 2208
Rank

I'm looking for a proof of usage document.

 

I can't find a live chat or anything on the ID mobile ap. Can anyone assist?

Kash
Rank
Userlevel 7
Badge +7

Hi @User Account,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
Rank
Userlevel 7
Badge +4

Hi @ch33naa 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
Rank
Userlevel 7
Badge +4

Hi @Huw 2208 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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