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5461 Topics

Mandy Winter
Newbie
Mandy WinterNewbie
asked in Ask a question.

Texting 5 digit numbers (Shortcodes)

I have been unable to use 5 digit text numbers to contact BBC Radio 6 music and am concerned about whether I can text other 5 digit numbers at all.  I’m going to Glastonbury next week, and their onsite police team have a 5 digit text number to report anything, and when I’m travelling on the train, British Transport Police also use a 5 digit text number.  Obviously I don’t want to send test texts to the police, but I need to know that I can contact them if I need to.  

16
R
Newbie
1 year ago
J
Newbie
Jenk9988Newbie
asked in Ask a question.

New order status

Hi, I ordered 2 phones on new contracts Thursday, then received emails saying they were successful. Then Friday I have received an update for the one but not the other. How do I check the status of the orders? ThanksMark

2
Mohammed
iD Mobile Employee
1 year ago
F
Rookie
FiggisRookie
asked in Ask a question.

Check payment details on new Upgrade plan

Where do i check and amend payment details in My account.I have just upgraded online from a 12 month plan (expired on 28 Nov 22) to a 30 day account.iD Pay Monthly SIM (Upgrade)30 days rollingData: 24GBMinutes: UnlimitedTexts: UnlimitedBill cap: £10.00Pay monthly: £8.00 I entered my Card details as requested during the upgrade so ID could take 1p from it and following the checkout I see this message.“Log in to the iD Mobile app or My Account online and head to ‘Edit my Profile’ to change your details. iD Pay Monthly SIM Cost to be debited: £8.00 per month”For 4 years I have paid  by direct debit and the details on my ID account are my bank account details NOT my card details.Has the order been placed and will it be processed. What do I have to do to ensure I am changed to the new plan and receive the new Sim card - if I need a new SIM now.. NB.  My phone is 4G but a Live Chat confirmed the plan is compatible with 4G phones,

6
Mohammed
iD Mobile Employee
1 year ago
ToniLouisa
Newbie
ToniLouisaNewbie
asked in Ask a question.

Non receipt of one time codes for a vulnerable customer

I am no longer receiving one time codes when shopping online.  My building society have advised I need to speak with my telephone network provider, as the issue is showing that my telephone number isn’t registered with you, causing a network problem. As a result, you have received reports stating an ‘unknown subscriber’.  They have also advised:  For clarity, we’ve sent the appropriate data to your phone network, and if this was successful, they’d provide a delivery receipt to us, to confirm they’ve received this and sent the appropriate message to you. Your network provider has sent us a confirmation of a ‘no network assignment’ for your mobile number. I have been dealing with Lauren via your Facebook page this week but the matter is still not resolved. Yesterday evening I was asked to duplicate the issues I have been experiencing and was asked 'Would you be able to request an OTP text, and then let us know the date and time that the request was sent? This is so that the team can trac

3
Mohammed
iD Mobile Employee
1 year ago
E
Civilian
Eprice77Civilian
asked in Ask a question.

had my identity stolen

Hi I have recently seen an account added to my credit report and would like this looked at please. There is nothing through my bank yet.  

2
Mohammed
iD Mobile Employee
1 year ago
A
Newbie
abbothompsonNewbie
asked in Ask a question.

wifi calling not working on samsung a21s

Hi,Im a newbie, just ported my EE number ID on contract.My Wifi calling will not work for either calls or text- incoming or outgoing, now I’ve ported over, but was working fine earlier today before i ported over.Have tried a re-start on the phone, WIFI working normaly, just not the calling option.What do i do next please? 

2
Mohammed
iD Mobile Employee
1 year ago
D
Newbie
DirtyMu5kratNewbie
asked in Ask a question.

Oppo Find X5 pro or Samsung S22 plus?

I'm due to upgrade tomorrow. I currently have an S21 plus. I don't know whether to play it safe and go for S22 plus or Oppo Find X5 pro. Can anyone help me out?  

2
andewhite
Legend
1 year ago
L
Newbie
l.g.Newbie
asked in Ask a question.

'Get up to 3 months free Apple TV, Music, and more' voucher

Hello,does anyone know how long the link on the ‘Get up to 3 months free Apple TV, Music, and more’ email works for, after one upgrades their plan? Can I use it, say, after one month after I received it?

2
L
Newbie
1 year ago
Henry Ingram
Newbie
Henry IngramNewbie
asked in Ask a question.

Currys Gift Card

Hi. I still haven't received my Curry's gift voucher and there seems to be no way to contact Id about it. Does anyone know how to get through to the company or can the company please respond to this. Thanks 

3
Mohammed
iD Mobile Employee
1 year ago
SMITHY1968
Newbie
SMITHY1968Newbie
asked in Ask a question.

upgrade phone

can i pay off my remaining contract,if yes have do i do it, thanks

1
andewhite
Legend
1 year ago
Mark.Morgan
Newbie
Mark.MorganNewbie
asked in Ask a question.

Error with data usage

HelloWould you please call me on my mobile. i have just signed up with ID mobile and after only 2 days it says I have used 18GB of my 20GB montly allowance. However, the phone tells me I have only used 500mb.Please check out the problem and call me urgently as I need data for a trip to the hospital. My number is [REDACTED]

3
Tom
iD Mobile Employee
1 year ago
bluejag
Civilian
bluejagCivilian
asked in Ask a question.

Can't Send text on my Samsung Note 9

So this may be an old topic but there does not seem a clear answer to this.I am trying to send a text “Hello World” to check that text are working from my mobile phone using the message app that comes with the phone. This app supports both text messages and mms.But the network refuses to send the message as I get “MMS not supported”. There are no special images with this message so it should be treated as a normal text message not “MMS”I did not have this problem when I was with THREE who is effectively the same networkDo I now need to use a different app or how to I change settings to resolve this. I do not want to send MMS messages just text messages or at least the same functionality I had with THREE 

2
Tom
iD Mobile Employee
1 year ago
R
Newbie
royoscar1234Newbie
asked in Ask a question.

roaming cut

Why has my roaming been cut. I have not been contacted and find contacting anyone at ID impossible. 

9
Tom
iD Mobile Employee
1 year ago
Emma Hillman
Newbie
Emma HillmanNewbie
asked in Ask a question.

need to cancel contracr but cannot access PIN or account

I need to cancel my contract as I am nearly at the minimum required period so can cancel for free but do not know my PIN as have not used the SIM card in ages.  tried to speak to agent on web chat but was no help.

2
Tom
iD Mobile Employee
1 year ago
Rick Handel
Newbie
Rick HandelNewbie
asked in Ask a question.

SIM only deal - How long will my number stay live without being used?

I’ve been out of the country since October 2022 and won’t be returning until May 2023. I’m currently not using my ID account so there is no credit or plan selected but want to keep my number live for when I return. What do I need to do to ensure I keep my number,  please?

2
Rick Handel
Newbie
1 year ago
I
Newbie
Iain JNewbie
asked in Ask a question.

Iphone upgrade options withdrawn

Contract expiring, got email from ID encouraging upgrade to the iPhone 14. Went to do the upgrade today and there are no iPhone options, just cheap phones. But if I log out and just shop as a new customer, all phones are available.Spent an hour on chat to 2 different people and all they could say is that the system decides what upgrades each person can have, and there’s nothing they can do. For the record my credit score is immaculate (checked today) and I’ve never missed a payment so there is no reason for them to restrict my options to cheap phones.Even more bizarrely, I was told I could open a new account and get the phone I want, but it would have a new number and they would not be able to transfer my existing number! So the only way I can get a new iPhone and keep my number is by switching to another provider. Which is what I’ll have to do.Why would this happen, offer upgrade option then withdraw it because of some algorithm that the staff don’t understand and can’t explain at all

4
Tom
iD Mobile Employee
1 year ago
G
Newbie
geordiechrisNewbie
asked in Ask a question.

Does iD Mobile support text message delivery reports?

Does iD mobile support Text Message Delivery Reports and if so, do they charge you for having this feature turned on?

4
G
Newbie
1 year ago
Kim Puncheon
Newbie
Kim PuncheonNewbie
asked in Ask a question.

my phone is asking for a puk code??

Hi. My phone is asking for a puk code. I did take the sim out of the phone to use it in a different handset but it asked for a puk code to use it. I’ve had it back in the original handset for a couple of weeks no problem but now it’s asking for a puk code again and I can’t use it. Why is this? I have once before changed handset for a week and it was fine. How can I get a code please? Thank you 

1
Tom
iD Mobile Employee
1 year ago
K
Newbie
KirkNewbie
asked in Ask a question.

sim not on network

My new sim says not registered on network. Tried troubleshooting. need to access live chat. But how?

3
andewhite
Legend
1 year ago
Lisa Mary
Newbie
Lisa MaryNewbie
asked in Ask a question.

Apple id number

Hi there, I have just bought a iPhone 11 but I cannot remember my Apple id number as my previous Apple iPhone is broken. Please can someone remind me on how I find my Apple id number.  Thank you

3
andewhite
Legend
1 year ago
R
Newbie
Ricky SladeNewbie
asked in Ask a question.

How can I get my account reactivated and my phone numer back?

I was going to leave ID and change to O2 and requested a PAC number to transfer my phone number over. However before the transfer happened I decided to stay with ID and cancelled my contract with O2, I told them that the number transfer was due to happen the next day and they said the PAC transfer would not happen as my account with 02 would be cancelled and everything would remain with ID.Since then ID have cancelled my account and keep telling me that O2 have my number but O2 have checked and said that my number was never ported over to them and I need to get ID to reactivate it. Ive tried to use the live chat support on ID but they just keep telling me that Ive moved to another provider and need to take it up with them but 02 keep telling me the number is still with ID and they have checked it has not been ported over to them. Ive tried to order another SIM card and use the PAC number ID sent me which O2 said they didn’t use but the website says it’s invalid and I have no way of req

7
R
Newbie
1 year ago
Sharon Louise Patrick
Newbie
Sharon Louise PatrickNewbie
asked in Ask a question.

Porting in form issue

Hi there,I am struggling with the form to transfer my existing number from 3 to my new account. I have filled it in correctly, as far as I can tell, but it’s not proceeding. It comes up with the following message “ We’ve tried to process your PAC but there is an issue with the information you’ve submitted. Please check that you have provided the correct details and try again”. I have tried three times and checked all the information is correct.

3
andewhite
Legend
1 year ago
Boseley
Rookie
BoseleyRookie
asked in Ask a question.

Trade Up Top Up Concern

Sadly I was hoping I wouldn't have to post this but I've seen a few others with similar issues recently.I've recently joined ID Mobile and I traded in my old S21 which was valued at 250 but there was a promotion for an additional 150 which I checked out with.I called after my order to confirm I would get it as I had no confirmation and was assured I would.I sent my old phone in last week and yesterday got confirmation of the 250 and it stated any additional promotion amount I'd get an email for within 24 hours. Well it's now been 24 hours and I've heard nothing.Checked contact options, no way to call ID Mobile and the live chat just gives an error page. Quite disappointed that there's no way to get in touch easily. I could email the tradeup email address but I did that pre-sales and they never even responded so bit concerned that won't work either.How can I get my extra owed 150?Thank you.

10
Boseley
Rookie
1 year ago
A
Anonymous
asked in Ask a question.

Account NOT upgraded!

Hello, I upgraded my account via the app / website (logged in as me) but I've received a new SIM and number. Which I was not made aware of and missed important calls as a result. I'm now told by my phone that I can't switch the numbers. So I need to close / cancel the new account and return the new handset. But I can't access this new account anywhere as when I log in it just displays my old number? How do I access my new account?? And yes...no Currys voucher here either. Feeling very deceived. And I can't afford to pay for two phone accounts! Seriously don't know how to proceed so any help is gratefully received.      

7
Mohammed
iD Mobile Employee
1 year ago
Kelly Lindsay
Newbie
Kelly LindsayNewbie
asked in Ask a question.

I don't know my phone number and need to pay my bill

Hi received a new phone and sim 2 months ago but never used it can't find the number fir the simm and need to pay the bill 

2
Tom
iD Mobile Employee
1 year ago
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