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5597 Topics

Annabel Hilson
Civilian
Annabel HilsonCivilian
asked in Ask a question.

how do I submit a complaint

I raised a complaint only to receive an email from them to say I had to phone.  Apart from the fact that they clearly don’t want a record of my complaint, I was on hold for 15 minutes and counting with no reply.  Why is there no email contact?  How do I speak to someone?  The live chat doesn’t seem to exist and this forum is the only resource I can find.  I’ve no idea who I’m even messaging; are you the company or just fellow users?  What crap service

1
Mohammed
iD Mobile Employee
1 year ago
J
Rookie
JPE23Rookie
asked in Ask a question.

£100 Currys Voucher - link from Money Saving Expert - SCAM?

I ordered my Pixel 7 on the 19th November through an affiliate link on MSE’s phone finder tool. I was told that I’d get a £100 Currys Voucher, and that’s the ONLY reason I joined this god forsaken network. Why am I yet to receive my voucher, 30 days AFTER the promo has ended?

7
Mohammed
iD Mobile Employee
1 year ago
Chris Rodgers
Newbie
Chris RodgersNewbie
asked in Ask a question.

Refer a Friend

Hi, my friend has now joined that I referred but cannot find the page to enter their account number to claim the voucher. Does anbody have a link to the page please? TIA

10
Mohammed
iD Mobile Employee
1 year ago
Karen Wookey
Newbie
Karen WookeyNewbie
asked in Ask a question.

sim sent to old address

I changed to a sim only contract but my new sim is being sent to my old address. I've changed it in the app but looks like it's too late! Not sure what to do... 

1
Tom
iD Mobile Employee
1 year ago
K
Newbie
KirstykiwiNewbie
asked in Ask a question.

Phone fault and lack of refer a friend vouchers.

I'm so frustrated with iD mobile atm. I have NEVER experienced "customer service" by asking a "community of other users" for help? Firstly, I took out a 24M plan with the Samsung S22 in mid September. Within the 1st week I noticed some calls sounded very tinny and I was unable to hear the other person but I just put it down to possibly being a bad connection or poor signal. It became more frequent and happens regularly now, and it also started happening when listening to music on loudspeaker (while on WiFi so not relying on data or signal) and I can now confirm the speaker on the phone is damaged. This is a manufacturing fault so I want to know how I go about having my phone either replaced like for like or repaired?Secondly, I was referred to iD by my partner so I got a code, followed the link when I set up my account, entered my account number via the link you sent me within the 14 day period etc and received a confirmation email letting me know I'd get another email once our Currys

1
Tom
iD Mobile Employee
1 year ago
Matt Ford
Newbie
Matt FordNewbie
asked in Ask a question.

text failing and wrong number coming up

Hi, I have switched my number over (a few weeks ago now) and since then all of my text say they fail and end up being delivered by a completely different number any ideas??

1
Tom
iD Mobile Employee
1 year ago
R
Newbie
RichardGillisNewbie
asked in Ask a question.

Valid Three PAC not being accepted by IdMobile website

Help, I’m trying to transfer my mobile from Three using a PAC, which I’ve just recently received.  The IdMobile website just says “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again”.   Anyone got any ideas?

7
J
Newbie
1 year ago
D
Newbie
DeeDeeDeeNewbie
asked in Ask a question.

New iD Mobile account on my credit score

Hello, I’ve just had notice on my credit score that I have a new account with iDmobile.  I don’t recognise this - has anyone else had this issue? 

2
Tom
iD Mobile Employee
1 year ago
Martin Cruickshank
Newbie
Martin CruickshankNewbie
asked in Ask a question.

still billed under old plan

Down graded my plan to sim only 24th November. Paid old plan amount on the 8th December. Received an email today notifying me that I will be billed again in January for old plan amount. The last pdf bill says I am in credit?

3
Mohammed
iD Mobile Employee
1 year ago
Z
Newbie
ZedriderNewbie
asked in Ask a question.

No New Contract Confirmation.

I signed up for a new sim only contract yesterday. However, I have not received any confirmation email or order number. There is also no sign of the 1p credit check pending on my account. Is this normal? I am beginning to think the whole sign up process did not complete but there is no functional live chat to speak with anyone. I need someone to confirm whether my order has actually been confirmed or failed. Thanks. 

3
Mohammed
iD Mobile Employee
1 year ago
J
Newbie
Jolanta1972Newbie
asked in Ask a question.

Currys PC World Gift Card Not Working

My Currys PC World Gift Card is not working, I get an error saying "Invalid Card Status" on the Currys website. Live Chat support was not helpful at all, and told me to go to Currys support, and Currys support told me to go iD mobile support. Any help would be appreciated. Thanks.

3
Mohammed
iD Mobile Employee
1 year ago
Woody3112
Rookie
Woody3112Rookie
asked in Ask a question.

bills

I’ve got a sim only it’s £12 a month and the bill is over is it normal for them to put 20% vat on the bill I’ve got it capped at 0 I’ve not been abroad it’s only meant to be £12 don’t get it the bill before never had it on but this one has 

1
Kash
iD Mobile Employee
1 year ago
Koushik Halder
Newbie
Koushik HalderNewbie
asked in Ask a question.

GPs connect with help of data.

Hi,I. New to this community. I am going to this Christmas outside UK to Germany by road. I would like to know couple of questions.1. As soon as I cross channel tunnel, does my mobile will go roaming if I toggle roaming on from the ID app?2. If the first step is correct can I connect Google map to stay on their live traffic road. 3. Do I need to join additional plan for my 7days trip? Please advice me for this article's. Many thanksKoushik 

6
Kash
iD Mobile Employee
1 year ago
D
Newbie
Downsey68Newbie
asked in Ask a question.

Data roaming off

Been to Vietnam and Cambodia, turned off data roaming and mobile data. Smart watch kept telling it's connected to a phone that is roaming. Would check each time but still off in the settings. Just been on the id mobile app and I have £75 of extra charges. I was unaware you can put a cap on this, which I have done although it's too late now. Also while scrolling through on the app it says I have roaming on ! I have now turned this off and it says pending. Can this override my settings? I have never had any problems when I was with EE but just moved to id.Thanks 

1
Kash
iD Mobile Employee
1 year ago
S
Newbie
Sulemank1Newbie
asked in Ask a question.

Minus in my billing

So I got an upgrade and my monthly changed from £62.28 to £10.00 sim only contract. I’m confused because for some reason on my billing it says £-26.11. What does the minus mean? 

3
Kash
iD Mobile Employee
1 year ago
L
Civilian
lukasmaximusaureliusCivilian
asked in Ask a question.

Cancellation within 14 day window when number has been ported in

Can anyone confirm the cancellation process for someone that has already ported their number in from another network, if I am in the 14 day window? I am speaking to someone on live chat to arrange a return and some of the comments I’ve received make absolutely no sense - it’s like they have no idea what they’re talking about!For example,Thank you for providing your mobile number. Could you kindly confirm with a "yes" or "no", if you know your customer service pin? Please refrain from submitting the PIN on this chat without the supported form. No Thank you for sharing can you please try and reset the password so that I can give you a new code. With regards to your bank you will have to go to the bank and enquire with them as who have hacked your account because this verification code its for your iD app and not for your banks.  ‘hacked your account’!?? What are they smoking over there in ID HQ!? No one has hacked my account, the person seems very confused. When I asked what happens

1
Kash
iD Mobile Employee
1 year ago
J
Newbie
Joshua RoseNewbie
asked in Ask a question.

Cannot sign in or register account

The main IDMobile website will not allow me to either register my account or sign in. It just comes up with japanese error messages like 認証に失敗しました。もう一度お願いしますEdit : The mobileapp works 100% better and i dont know how to delete posts

1
Kash
iD Mobile Employee
1 year ago
B
Newbie
BigdaddybNewbie
asked in Ask a question.

roaming

Why is turkey not on the list?

2
Kash
iD Mobile Employee
1 year ago
P
Newbie
Plum456Newbie
asked in Ask a question.

CPI + 3.9% adjustment a for SIM only 12 month contract starting December 2022

I have just upgraded my sim only contract to a 12 month plan. My new contract summary states that my monthly costs will be adjusted inline with CPI + 3.9%. But the ID mobile help page says that this only applies to 24 month handset plans? Could someone clarify this please? Thank you

7
andewhite
Legend
1 year ago
Melanie Bear Lombardi
Newbie
Melanie Bear LombardiNewbie
asked in Ask a question.

unable to send premium rate texts

Why cant I send a text to a compition number? I have premium rate texts active on my account and on my phone settings. Live chat not available

5
Mohammed
iD Mobile Employee
1 year ago
L
Newbie
lijayeNewbie
asked in Ask a question.

Stolen Sim Card

I've just upgraded to a pay as you go sim card only, however this was delivered to the wrong address and they have denied receiving it. I don't need the sim card, as I can still use my current one for my upgrade. Does anyone know if this stolen sim could be used and activated by this person. Can I get it stopped so that they can't use it?

3
L
Newbie
1 year ago
D
Newbie
DirtyMu5kratNewbie
asked in Ask a question.

Help with PAC

I got a new contract with ID mobile. My previous contract was ID mobile. To port the number over, I got a Vodafone SIM card. I used the PAC and moved the number to Vodafone. I have a PAC from Vodafone to move my number over to the new ID mobile contract but the online system won't let me. 

3
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
shengNewbie
asked in Ask a question.

How do I claim youtube premium from Pixel 7 pro purchase

Purchased pixel 7 pro which claimed to come with 3 months Youtube premium. Where do I claim this?

7
Mohammed
iD Mobile Employee
1 year ago
J
Rookie
JellyBeenRookie
asked in Ask a question.

How to find out how much I have left to pay after leaving ID

Hello, I want to know how much is left from my final bill as I've been getting charged in bits rather than all at once and I am not sure how much is left or if it is now fully paid off.Is there a way for me to find out? I don't see a way to find out on the app as I have limited access.  Thank you. 

7
Mohammed
iD Mobile Employee
1 year ago
Vickysmith2708
Newbie
Vickysmith2708Newbie
asked in Ask a question.

ID owe me money

Recently left ID I am in credit on my account how do I get my money owing back?? Have spoken to ID and they said they couldn't do it over the phone?

1
Kash
iD Mobile Employee
1 year ago
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