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5511 Topics

C
Newbie
CRMSNewbie
asked in Ask a question.

New ID mobile account and SIM

My current SIM only 24 month contract expires at end Nov. If I order an ID mobile SIM card on a 12 month contract, when does month 1 actually start?When I order the SIM card this week, allowing for the Royal Mail delivery, OR when I activate the SIM card by putting it in the phone?? 

1
Kash
iD Mobile Employee
1 year ago
Nick_Griff
Newbie
Nick_GriffNewbie
asked in Ask a question.

Requesting a proof of usage

HiI need proof of usage & imei number for my insurance claim. Not getting anywhere on chat 

2
Tom
iD Mobile Employee
1 year ago
Emmakat
Newbie
EmmakatNewbie
asked in Ask a question.

why is my bill more?

I don't understand why my bill is double the amount it normally is?? There are no charges on the account. Please contact me asap. 

4
Tom
iD Mobile Employee
1 year ago
R
Newbie
Rach57Newbie
asked in Ask a question.

message not delivered

Whenever I send a message it comes back with a delivery report saying its not sent. It only does it to a few of my contacts as well. I've got a Samsung galaxy M31. Can anyone help please ?

3
Kash
iD Mobile Employee
1 year ago
Akos Kovacs
Civilian
Akos KovacsCivilian
asked in Ask a question.

Fair Usage Policy with registered business in the UK

Hi, I would like to purchase a SIM only deal for my business phone. My business is registered in the UK and Id primarily use my phone to call UK mobile and landline telephone numbers. I do not reside in the UK however and visit the UK maybe once or twice a year. Would the Fair Usage Policy limit my abaility to use my data in Europe? Thanks,Akos

2
Tom
iD Mobile Employee
1 year ago
Sean Cogley
Newbie
Sean CogleyNewbie
asked in Ask a question.

Change of ID plan

I've had an id mobile plan with phone that I got at Carphone Warehouse just over two years ago. I have just taken out a new phone plan through Mobiles.co.uk but I'm staying with id on another tariff. What do I need to do to keep my number on a new phone, new tariff and new supplier? Any suggestions please? Thank you 

3
andewhite
Legend
1 year ago
T
Civilian
TaimaCivilian
asked in Ask a question.

How do i get a replacement SIM card?

I have received a SIM card and I’m trying to transfer my old number from O2.  When I put the SIM into my phone, I’m getting a “No Sim” error message. I can’t transfer my old number to IDMobile as I need to register to transfer this over and I’m getting a PAC error message on that screen too. I can’t register on the app as that sends a code to my IDMobile phone number which of course I can’t access yet. I’m going round in circles here  I think I need a replacement SIM but I can’t find how to get that  Can someone please help me as this isn’t boding well for a new customer  Thanks 

1
Tom
iD Mobile Employee
1 year ago
Les Womersley
Rookie
Les WomersleyRookie
asked in Ask a question.

sent text messages saying not sent.

No one is responding to my asked message. I can’t even complain about this as when I’m redirected the service says not available. Very disappointing to say the least.  My original question was when I send a standard text message I get a text message back saying not sent. But my text counts show as sent. 

8
Mohammed
iD Mobile Employee
1 year ago
Joanne Swan
Newbie
Joanne SwanNewbie
asked in Ask a question.

not renewing

My contract ends 23rd November,  I want to leave altogether.  What will happen once the 23rd comes? Will my phone be cut off? Or will it continue at same rate? 

3
Kash
iD Mobile Employee
1 year ago
D
Newbie
Daniel FullerNewbie
asked in Ask a question.

Fraudulent account final demand notice

Hello. I am not an ID Mobile customer and never have been. But I have received a final demand notice letter dated 08/11/22 a few days ago. Somebody has obviously used my name to open an account fraudulently and has not paid the bill. I have tried to report the matter to Action Fraud but its apparently not a crime to use someone else’s details in this way so they haven’t been helpful. I am coming here in the hope of getting my name dissociated with any debt I have not run up and curtail the threat of debt collectors visiting my home. I’m also having the same issue with a Vodafone account, again I’ve never been a customer.

2
Kash
iD Mobile Employee
1 year ago
Carlos2022
Civilian
Carlos2022Civilian
asked in Ask a question.

Over 18 webistes

Hi, I have turned the filter off but still unable to visit over 18 sites. obv Wifi is fine and all lockes are disabled in search engines

1
Mohammed
iD Mobile Employee
1 year ago
M
Newbie
Mariusz MaszewskiNewbie
asked in Ask a question.

PROBLEM WITH SIM CARD

i HAVE HUAWEI P30 PRO   AND NEW SIM CARD i tryied everything and still not working  

2
Mohammed
iD Mobile Employee
1 year ago
Kurt Crawford
Newbie
Kurt CrawfordNewbie
asked in Ask a question.

no calls or texts following port

I've been with Id mobile one week and I already want to leave !! I've swapped my number over from Vodafone and on 14th said it's complete 💯%And still nobody can contact me on my number but... I can text and call them with my number . WTF is going on .. I've turned off my phone took out the SIM and tried everything I can with no luck can't even get to talk to someone !! 

7
Kash
iD Mobile Employee
1 year ago
S
Newbie
stuartmcneillNewbie
asked in Ask a question.

Mobile network disconnected

Hi, I have read several different threads to see if I can sort this issue, however I have had no success. My ID mobile network keeps disconnecting and when going into the settings mobile network is ID mobile however the automatically select network is greyed out and disconnected. I’ve restarted the phone.I’ve tried the sim card in another device and it worked.I’ve tried another sim card in this device and it worked.I’ve reset my network connections.There is no network issues in my area. When I try connect to a network manually, I get a notification stating “no service. Selection network (23420) unavailable.  I’m not sure how I can fix this issue. It seems to have appeared randomly around 2 days ago.  any help would be appreciated.  

6
Kash
iD Mobile Employee
1 year ago
A
Newbie
Adam patelNewbie
asked in Ask a question.

number transfer

I sent my PAC yesterday how come my number has not transferred

4
andewhite
Legend
1 year ago
JPolo
Newbie
JPoloNewbie
asked in Ask a question.

Very high data consuption

Hi, I am a new customer to ID mobile. Just for curiosity I wanted to check the internet speed when using ID mobile network (three network). It was a very fast with 5G however, it consumed nearly 1GB of data. I used speedtest.net and fast.com to do that and twice I have lost about 1GB of my data allowance. Do you know why something like this happened?My phone: Motorola moto g50Many Thanks for help.

1
Mohammed
iD Mobile Employee
1 year ago
K
Newbie
kingayro1Newbie
asked in Ask a question.

Tried to transfer number from Vodafone to Three when it should have been ID

OK, so currently I’m on Vodafone and want to transfer my number from Vodafone sim to my new ID sim.Me being stupid, went to the Three website to transfer the Vodafone number to my ID sim with PAC. Because I thought Three and ID shared the same customer service or something. And obviously they don’t.I assume that’s not going to work right? Three should reject the request? Just wanted to double check.

4
Kash
iD Mobile Employee
1 year ago
E
Newbie
EmmaKitkat27Newbie
asked in Ask a question.

ID Customer, keep number on new contract.

I recently purchased a black Friday deal through USwitch on a Google Pixel 7 Pro and with ID. The deal is/was Google Pixel 7 Pro in Obsidian, Unlimited Minutes and Texts and 100GB of data for £9 Upfront and then £35.99 per month after on a 24 month contract. I am already a customer with ID but could not find this particular black Friday deal anywhere on IDs website to consider just upgrading first so I placed the order through USwitch to get the deal. I would like to keep my original number but I am not sure how to do this now having two ID SIM cards. I also can only view details in app from my 'old' account and not for my new contract purchase. Any help would be much appreciated as I would like to keep my original number that I know by heart and that so many people/businesses have saved under my name. I am sure this isn't the first time someone has been in this kind of dilemma? Thanks and Kind Regards,Emma

7
Kash
iD Mobile Employee
1 year ago
N
Newbie
NameuserNewbie
asked in Ask a question.

does ID provide equivalent service to Three in terms of available lte bands, prioritising when congestion occurs?

Hi there.I would like to setup our home interned using a router and directional antenna (with carrier aggregation) pointing at a three mast that has band 1 and 20 available.  ​​​​ID is cheaper than Three so obviously it would make sense to go with it.However I am just wondering, does ID provide equivalent service to Three meaning, all bands that three uses are available to ID on the very same mast or ID doesn't have full access to the infrastructure?Does Three prioritising it's own customers over ID when congestion occurs? Is there any internet speed throttling on ID? Related to data usage or period? THank you.

3
Mohammed
iD Mobile Employee
1 year ago
C
Newbie
Colinc7Newbie
asked in Ask a question.

id sim wont work in nokia 105 (4th edition)

HiI’ve bought a Nokia 105 for my son to use. It is a 4th edition and according to the seller (Amazon) it is a 3G phone.  When I put the ID sim in it it says ‘emergency calls only’ and also won’t send texts etc  When I put an EE sim in it worked fine so I know the phone is ok. And when I put it the ID sim in my iPhone it worked fine so I know the sim is ok I was led to believe the ID sim would be fine in any 3G phone. Can anyone confirm this? I’ve attached a screenshot off Amazon showing the phone details Thanks   

2
Mohammed
iD Mobile Employee
1 year ago
Jody Rabbitts
Newbie
Jody RabbittsNewbie
asked in Ask a question.

ugraded, bith sims are activated and i dint know what to do

I recently upgraded after a notification I could upgrade.I've upgraded for a new phone and a new plan. However both sims are activated and my id app has not changed, it still says I'm on the same plan with the same number and now it says I've got to pay for the two sims.I also changed my information with the new sim to all my infirmation as it was under my mums name as she sorted my account when I was younger but all other details are mine on the account including emails and payment.I need the old sim cancelled and need to keep the new number. My id app is still showing my old plan and still said I'm due for an upgrade but I've already upgraded. Please help.

9
Kash
iD Mobile Employee
1 year ago
J
Newbie
joejoejoe123Newbie
asked in Ask a question.

ID Mobile account showing incorrect details + unable to change data cap

My ID mobile online account (and app) are showing completely wrong numbers. I’m also unable to do anything with my account, such as set the data cap. The dates of the monthly allowances are also showing 2017, which is ridiculous. The pictures below show the issue:  

9
Tom
iD Mobile Employee
1 year ago
Ben Platt Hughes
Newbie
Ben Platt HughesNewbie
asked in Ask a question.

Recieve OTP texts after leaving ID and travelling foreign countries

I have cancelled my contract with ID but kept my UK sim in a dual sim phone like i did back in 2020 with my Vodafone sim. Last time also out of contract my UK Vodafone sim could still receive OTP sms messages whilst my foreign sim contract works in the other sim slot. Ofcourse OTP sms' are free so why can I not receive them anymore with my ID simcard?  Also getting the notification that my sim is not provisioned. Has ID deactivated my sim because I am no longer on a monthly plan? Can they do this. I have had this phone number for over 10 years all of my accounts are linked to it. -I have both SIM cards enabled in SIM manager.-sim2 (UK~ ID mobile) turns off every time i restart.-OTP SMS still worked while i was abroad with roaming off but still inside monthly plan with no extra costs arrising.

25
Kash
iD Mobile Employee
1 year ago
JamesRS
Newbie
JamesRSNewbie
asked in Ask a question.

better deal elsewhere

So I'm due an upgrade, I've seen a phone & a plan I was happy to take until I checked carphone warehouse. The plan I've seen offers 25g data at 24.99 p/m however if I was a new customer going through carphone warehouse I could get 50g for 23.99, how do I go about getting the better offer?  

1
Mohammed
iD Mobile Employee
1 year ago
8
Civilian
88engineCivilian
asked in Ask a question.

is there an update on the ID Mobile (Three) rollout of eSIMs?

Hi. Is there any updated time-frames on Three's rollout/upgrade to eSIM functionality (and when this may be extended to ID)?Thanks

2
Mohammed
iD Mobile Employee
1 year ago
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