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5518 Topics

Kevin Jones
Newbie
Kevin JonesNewbie
asked in Ask a question.

Calls diverted to iDMobile not going to voicemail

I have a call diversion set up from my work mobile to my personal mobile. When anyone calls and is diverted and I don’t answer they used to be able to leave a message on my personal phone answerphone (on my old provider) Now they get a ‘you are unable to leave a message, goodbye’ message. The answerphone works fine when anyone rings my personal mobile directly.

9
andewhite
Legend
1 year ago
ANDYP20
Newbie
ANDYP20Newbie
asked in Ask a question.

Upgrade to SIM only

My existing two year phone contract runs out on 22nd Nov 2022 and I have upgraded to a SIM only contract. The SIM card has arrived but the onlen advice is not to put it in the phone if staying with ID and just upgrading/changing contract. My payment (larger amount of old contract) is due tomorrow. When I log in it states that my pan is the old plan (£33:99 per month) and doesn't mention the cheaper SIM only deal I’ve just changed to. Will the larger payment go out of my account tomorrow? Do I need to do anything further to avoid being charged for the old contract rather than the new and cheaper SIM only?

2
Tom
iD Mobile Employee
1 year ago
T
Civilian
Tomb91Civilian
asked in Ask a question.

authentification texts- urgent support

I am trying to contact ID because I am currently locked out of an email account waiting to get an authetification text. Chat is busy and won’t allow me to connect. Any other ideas?

1
Tom
iD Mobile Employee
1 year ago
T
Civilian
TaimaCivilian
asked in Ask a question.

How do i get a replacement SIM card?

I have received a SIM card and I’m trying to transfer my old number from O2.  When I put the SIM into my phone, I’m getting a “No Sim” error message. I can’t transfer my old number to IDMobile as I need to register to transfer this over and I’m getting a PAC error message on that screen too. I can’t register on the app as that sends a code to my IDMobile phone number which of course I can’t access yet. I’m going round in circles here  I think I need a replacement SIM but I can’t find how to get that  Can someone please help me as this isn’t boding well for a new customer  Thanks 

1
Tom
iD Mobile Employee
1 year ago
A
Rookie
Andre38Rookie
asked in Ask a question.

trade in offer

Has anyone trade in their phone where was stated a minimum trade in amount?How easy was it to get the money? Thank you!

4
Kash
iD Mobile Employee
1 year ago
Joanne Swan
Newbie
Joanne SwanNewbie
asked in Ask a question.

not renewing

My contract ends 23rd November,  I want to leave altogether.  What will happen once the 23rd comes? Will my phone be cut off? Or will it continue at same rate? 

3
Kash
iD Mobile Employee
1 year ago
D
Newbie
Daniel FullerNewbie
asked in Ask a question.

Fraudulent account final demand notice

Hello. I am not an ID Mobile customer and never have been. But I have received a final demand notice letter dated 08/11/22 a few days ago. Somebody has obviously used my name to open an account fraudulently and has not paid the bill. I have tried to report the matter to Action Fraud but its apparently not a crime to use someone else’s details in this way so they haven’t been helpful. I am coming here in the hope of getting my name dissociated with any debt I have not run up and curtail the threat of debt collectors visiting my home. I’m also having the same issue with a Vodafone account, again I’ve never been a customer.

2
Kash
iD Mobile Employee
1 year ago
K
Newbie
kingayro1Newbie
asked in Ask a question.

Tried to transfer number from Vodafone to Three when it should have been ID

OK, so currently I’m on Vodafone and want to transfer my number from Vodafone sim to my new ID sim.Me being stupid, went to the Three website to transfer the Vodafone number to my ID sim with PAC. Because I thought Three and ID shared the same customer service or something. And obviously they don’t.I assume that’s not going to work right? Three should reject the request? Just wanted to double check.

4
Kash
iD Mobile Employee
1 year ago
iamjonny
Newbie
iamjonnyNewbie
asked in Ask a question.

New sim received - Device saying 'No Sim'

Received my pay monthly sim today but my iPhone 12 Pro Max is saying ‘no sim’ - Tried the SIM card in another device which is also saying ‘no sim’. Both phones are unlocked. Can’t create an account to try and activate as my new mobile number is required - Which isn’t included in any documentation. What do I do now as I can't phone anyone with IDMobile?

3
Kash
iD Mobile Employee
1 year ago
Sophea Ali
Civilian
Sophea AliCivilian
asked in Ask a question.

Old iD contract to New iD contract. Need help transferring my old number and new sim has already been activated?

Bit of a long one!My old contract (sim only) came to an end this year back in sept.So, time for a new phone and contract. Found a good one on the black friday deals, with iD. Purchased the phone along with a different contract. Things that has went wrong:Wanting to cancel the sim only, as its past its duration and been rolling since I want to move my old number to the new phone When trying to register the new sim, apparently its already been activated and I cant make a new account with itTried the live chat and that got me absolutely no where. Can anyone help? As I really want to keep my old number

4
Nikhil P
iD Mobile Employee
1 year ago
Emmakat
Newbie
EmmakatNewbie
asked in Ask a question.

why is my bill more?

I don't understand why my bill is double the amount it normally is?? There are no charges on the account. Please contact me asap. 

4
Tom
iD Mobile Employee
1 year ago
Nick_Griff
Newbie
Nick_GriffNewbie
asked in Ask a question.

Requesting a proof of usage

HiI need proof of usage & imei number for my insurance claim. Not getting anywhere on chat 

2
Tom
iD Mobile Employee
1 year ago
1611rebecca
Newbie
1611rebeccaNewbie
asked in Ask a question.

Unable to make calls, texts, or use mobile data because of "capped limit" even though I have unlimited minutes and texts

I pay for a contract that renews every month (due to renew next week). The contract has unlimited calls and minutes. In the last few days, its not been allowing me to make calls or texts and is saying I’ve reached my capped limit and need to make a payment.I go on the app, it says my contract is still in date, I still have data, and unlimited minutes and calls and the contract is due to renew next week.I haven’t been calling/texting any chargeable numbers, I’ve just been calling 07 numbers. I can’t even ring anyone to solve the issue now. This is very poor service!

6
Tom
iD Mobile Employee
1 year ago
M
Civilian
MavroCivilian
asked in Ask a question.

When does the Refer a Friend Reward arrive

I received an email on the 17 August 22 to say I have earnt a reward as long as the first 2 bills were successfully paid.  I have now paid 3 bills and wondered how do I get my reward? Has this been forgotten?

8
Tom
iD Mobile Employee
1 year ago
A
Newbie
Adam patelNewbie
asked in Ask a question.

number transfer

I sent my PAC yesterday how come my number has not transferred

4
andewhite
Legend
1 year ago
Carlos2022
Civilian
Carlos2022Civilian
asked in Ask a question.

Over 18 webistes

Hi, I have turned the filter off but still unable to visit over 18 sites. obv Wifi is fine and all lockes are disabled in search engines

1
Mohammed
iD Mobile Employee
1 year ago
Ana Pombo
Civilian
Ana PomboCivilian
asked in Ask a question.

I am having problems submitting PAC code to iD Mobile

Hi there, When I try to submit the form to send the PAC code to switch to iD Mobile it doesn’t work because my surname has two different words and the form doesn’t like this :( Could you please let me know what to do? By the way, I have also tried registering an online account but I believe you need to have received the new SIM card to be able to do this, and I haven’t yet. Thansk,Ana

12
Mohammed
iD Mobile Employee
1 year ago
M
Newbie
Mariusz MaszewskiNewbie
asked in Ask a question.

PROBLEM WITH SIM CARD

i HAVE HUAWEI P30 PRO   AND NEW SIM CARD i tryied everything and still not working  

2
Mohammed
iD Mobile Employee
1 year ago
JPolo
Newbie
JPoloNewbie
asked in Ask a question.

Very high data consuption

Hi, I am a new customer to ID mobile. Just for curiosity I wanted to check the internet speed when using ID mobile network (three network). It was a very fast with 5G however, it consumed nearly 1GB of data. I used speedtest.net and fast.com to do that and twice I have lost about 1GB of my data allowance. Do you know why something like this happened?My phone: Motorola moto g50Many Thanks for help.

1
Mohammed
iD Mobile Employee
1 year ago
N
Newbie
NameuserNewbie
asked in Ask a question.

does ID provide equivalent service to Three in terms of available lte bands, prioritising when congestion occurs?

Hi there.I would like to setup our home interned using a router and directional antenna (with carrier aggregation) pointing at a three mast that has band 1 and 20 available.  ​​​​ID is cheaper than Three so obviously it would make sense to go with it.However I am just wondering, does ID provide equivalent service to Three meaning, all bands that three uses are available to ID on the very same mast or ID doesn't have full access to the infrastructure?Does Three prioritising it's own customers over ID when congestion occurs? Is there any internet speed throttling on ID? Related to data usage or period? THank you.

3
Mohammed
iD Mobile Employee
1 year ago
Akos Kovacs
Civilian
Akos KovacsCivilian
asked in Ask a question.

Fair Usage Policy with registered business in the UK

Hi, I would like to purchase a SIM only deal for my business phone. My business is registered in the UK and Id primarily use my phone to call UK mobile and landline telephone numbers. I do not reside in the UK however and visit the UK maybe once or twice a year. Would the Fair Usage Policy limit my abaility to use my data in Europe? Thanks,Akos

2
Tom
iD Mobile Employee
1 year ago
C
Newbie
CRMSNewbie
asked in Ask a question.

New ID mobile account and SIM

My current SIM only 24 month contract expires at end Nov. If I order an ID mobile SIM card on a 12 month contract, when does month 1 actually start?When I order the SIM card this week, allowing for the Royal Mail delivery, OR when I activate the SIM card by putting it in the phone?? 

1
Kash
iD Mobile Employee
1 year ago
J
Newbie
Joshua MarshallNewbie
asked in Ask a question.

switching form not working

The log in portal is not accepting my PAC code supplied by my last service provider.  

3
Mohammed
iD Mobile Employee
1 year ago
C
Newbie
Colinc7Newbie
asked in Ask a question.

id sim wont work in nokia 105 (4th edition)

HiI’ve bought a Nokia 105 for my son to use. It is a 4th edition and according to the seller (Amazon) it is a 3G phone.  When I put the ID sim in it it says ‘emergency calls only’ and also won’t send texts etc  When I put an EE sim in it worked fine so I know the phone is ok. And when I put it the ID sim in my iPhone it worked fine so I know the sim is ok I was led to believe the ID sim would be fine in any 3G phone. Can anyone confirm this? I’ve attached a screenshot off Amazon showing the phone details Thanks   

2
Mohammed
iD Mobile Employee
1 year ago
Jay Ashleigh Constantine
Newbie
Jay Ashleigh ConstantineNewbie
asked in Ask a question.

Two payments taken out for phone

So I've taken an ID contact out on Saturday via the Internet. Went for the Samsung Galaxy S22 ultra and paid the £79.00 for the phone deposit. Checked my account today and £79.00 has been taken on the 5th and another one the 6th. The monthly payments should only be £39.00pm so it can't be that. Both are 'pending' but I'm unsure as to why two payments have been actioned from my account for one phone.  Does anyone have any ideas?

5
Kash
iD Mobile Employee
1 year ago
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