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PAC code not being accepted

  • 13 December 2022
  • 7 replies
  • 435 views
C
Rank
Userlevel 1

Got a PAC Number from Sky but ID keep telling me this is wrong,

what can I do? At the moment I feel like cancelling & going back to Sky

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Best answer by Kash 18 December 2022, 14:56

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7 replies

andewhite
Rank
Userlevel 8
Badge +9

You could try reaching out to iD Mobile’s social media customer support team, by using facebook (via Messenger), or Twitter (by DM). 

The iD staff work until 8pm weekdays, and 6pm at weekends.

Good luck @Crobio. 

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Crobio,

Are you entering the correct Transaction number?

This is the one that begins with 4.

If you check your emails, you should have received one that confirms the correct one to use when switching.

You can, alternatively, register for an iD account here: https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount

Then click My Services > Keep your number to submit your port request without the transaction number.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
C
Rank
Userlevel 1

Very helpful I found out I was using the wrong number. Now tomorrow I will have my number everyone knows. Many thanks Charles 

Kash
Rank
Userlevel 7
Badge +7

@Crobio,

Glad to hear that.

Please let us know if you require further assistance.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
C
Rank
Userlevel 1

I spent 2/3 hrs trying to do this sorted by Kash in 10 minutes

Abdi Amirghiasvand
Rank

I'm having same issues, says PAC won't last long enough to switch but I only got it today.

Help

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Abdi Amirghiasvand,

I was speaking to you last night via Social Media.

The issue was that O2 provided a PAC code that’s old or incorrect as the one you had was due to expire 21/07/23.

Once O2 get the new PAC code you should be able to submit it.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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