My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

21055 Topics

T
Newbie
tearsofpearls2004Newbie
asked in Community Archive.

Sim 1 not allowed

My phone (s10e) keeps flashing up with Sim 1 not allowed and an icon that looks like two M's. It doesn't stay for long. Can anyone advise is this an issue with my Sim card please?

2
T
Newbie
4 years ago
SharonMR
Civilian
SharonMRCivilian
asked in Community Archive.

New SIM will not allow calls

I have just purchased a new phone and SIM with ID, via Carphone Warehouse online.   Now that I have the phone it seems to accept the SIM - my signal strength is 4 bars.  However, when I try to make a call I get the message "not registered on network" and if anyone tries to call me the get voicemail.   I can't create an online account as my new number will not receive the verification code and i cant contact anyone for help.   My old phone is smashed, i have no landline and i live alone - this is my only means of communication,  for family, friends and to allow me to work from home.   Is there anyone from ID out there who can help me?

2
SharonMR
Civilian
4 years ago
B
Civilian
Buc888Civilian
asked in Community Archive.

iD Mobile PAC code Support

Hi I recently joined iD Mobile from Three to give PAYG a whirl. Three originally issues me with a PAC code starting with the prefix HTG. I gave this to iD Mobile and my number was switched as expected.    However, I've decided PAYG is not for me and I'm going back to a monthly contract with Three.    So I texted 65075 with PAC followed by my date of birth and received a PAC code from iD Mobile also starting HTG? Since iD Mobile piggybacks on the Three network do their PAC codes start with HTG?   I ask as I've tried submitting my iD Mobile PAC code starting HTG... to Three. However, the Three website automatically rejects it as it says it's a Three PAC code and 2 different Three customer service representatives on the online chat have said I can't use it as it's a Three PAC code. Despite my protests that I received it from iD Mobile by text (today)a that I should contact iD Mobile for a new PAC Code, but due to the Coronavirus situation I can't do that. Hence, coming here for your help.

2
B
Civilian
4 years ago
Harveyc123
Civilian
Harveyc123Civilian
asked in Community Archive.

out of stock phone

Hi, yesterday I ordered an iPhone 11 (green) and only after I had ordered it I got an email saying it was out of stock. However, now on the website it says it’s in stock? Do you know when it will be delivered or at least dispatched? Thanks

2
2
Civilian
4 years ago
C
Civilian
CGrayCivilian
asked in Community Archive.

RE: Contract Cancellation

Hi all. Please can you advise?  Recently acquired three months ago a sim contract from ID which I decided I no longer want. I lost the SIM card and so as a result can not activate an online account.    live chat and customer service are both closed.    can someone suggest best course of action?   Thanks so much for all help and Stay Safe. 

2
P
iD Mobile Employee
4 years ago
katiebooboo
Civilian
katieboobooCivilian
posted in Community Archive.

can i have my pac code

Can I have my pac code as my contract is finished 

2
A
iD Mobile Employee
4 years ago
K
Civilian
KarryarryCivilian
asked in Community Archive.

No service all day today. Any info please?

No service all day in the Bristol area. Any reason why please? 

2
K
Civilian
4 years ago
rpb201
Civilian
rpb201Civilian
asked in Community Archive.

upgrade online wont work

When i try to upgrade and select an option, it just keeps saying ‘your basket is empty.’ What can i do?

2
rpb201
Civilian
4 years ago
A
Civilian
Anneee001Civilian
asked in Community Archive.

UNLIMITER CALLS BUT BEING CHARGED FOR MINUTES?

I got a text message the other day saying I had used all my allowances but I am on unlimited calls! It was saying that I was going to get charged an extra 40p for every other minute I use! I have already payed my bill from the previous time that I had on my old phone, I have just changed the plan and kept the same number. Help please!!

2
A
Civilian
4 years ago
K
Newbie
kam95Newbie
asked in Community Archive.

NEW Sim - New sim only contract - Need Help

Hello,   I brought a 30 day sim only from ID and have received my sim today after downloading the app and doing the necessary bits. I am very worried in my my data speed is so low, I have restet the phone, changed the mobile network settings.   After running a speed test I am only get 2MB with 1.5Mb … it is taking forever to watch and do anything.   I am also having an issue with logging in and out, before I brought the sim I created a login details, and now my sim arrived I think I just had to make a new one but keeps coming up with error or not correct password or user name when I have been putting in the same information   Could someone help me please?   Thank you    

2
P
iD Mobile Employee
4 years ago
D
Civilian
DadsterCivilian
asked in Community Archive.

Incorrect notifications about unlimited minutes

Query for my elderly vulnerable Dad...he received an offer for free unlimited minutes recently (for Coronavirus I think) and is happy with it...firstly does he have to do anything to benefit or is his plan automatically updated with free minutes? Its not clear how many minutes he has when he calls for his usual account balance. Also he just got a notification text saying he had used all his allowance and now he would be charged 40p a min onwards! He is obvs worried about this. Does the offer expire or have a limit? Surely he’d the just go back to his old 250 mins plan.  How can he check? I’ve seen another post suggesting the notification text may be badly timed and possibly linked to his normal plan, how can we check and avoid these extortionate charges? Thanks 

2
A
iD Mobile Employee
4 years ago
S
Civilian
SharonMcC1970Civilian
asked in Community Archive.

SIM Card not working in phone

I’ve had my son with a different phone for a little while now and the SIM Card is not working in the phone, I’ve went through the activation process and it still does not work.

2
S
Civilian
4 years ago
EllKay227
Civilian
EllKay227Civilian
asked in Community Archive.

suddenly no 4G iphone 11

Hi, I’ve had my phone for over 6 months and had no problems with mobile data (4G) inside or outside. But it has suddenly gone down to 3G today and I’m not getting any network connection at all unless I’m on WIFI. This is during the coronavirus lockdown and I can’t even contact ID mobile direct.  Any support welcomed!

2
EllKay227
Civilian
4 years ago
ballavane
Civilian
ballavaneCivilian
asked in Community Archive.

keep number

I changed my plan a week ago and you haven't transferred my phone number. 07840168034 the SIM card you sent is 07915696806 email jandiwhyte@gmail.com please reply. 

2
L
Civilian
4 years ago
C
Civilian
channingwaltonCivilian
asked in Community Archive.

Cannot login / Cannot reset password because phone number not recognised

Hi, I am helping my mother to log into her account on her iPhone app, but the password in being rejected. We tried to log in on the website and couldn’t, so we tried resetting the password, but the password reset form is rejecting her phone number.   What do we do?

2
A
iD Mobile Employee
4 years ago
XV1900
Civilian
XV1900Civilian
asked in Community Archive.

new A40 phoneproblem

Renewed contract and upgraded phone to A40, had it a week it keeps telling me there is no sim card inserted, cuts out on phone calls . I done the obvious  but still no joy Only had  this phone a week , can you help ?? 

2
A
iD Mobile Employee
4 years ago
KamHoll
Civilian
KamHollCivilian
asked in Community Archive.

still un abke to upgrade

Still unable to upgrade now after 7 attempts. I was advised yesterday to log out of account and try again. I have tried this 7 times. The upgrade offer is only for a limited time. Surely there should be people to contact rather then this way. I do not have internet at home so rely on my phone. Can someone please come back with a proper resolution rather than just log out and try again.

2
Will
iD Mobile Employee
4 years ago
R
Newbie
rob2019Newbie
asked in Community Archive.

Referral incentive

I’ve been a satisfied user of ID for a few years now.  My son is looking to change provider and I would have recommended the same deal as I have (“Shockproof” 2gb data, with far more phone and SMS than I will ever need).  I can’t find the same deal just something with less phone/SMS (not a problem) but to get 2GB the price is higher. Ideally he’d have the same deal as me but an alternative thought is that many providers offer some kind of referral incentive - anything available for ID? 

2
R
Newbie
4 years ago
T
Civilian
ThiaCivilian
asked in Community Archive.

Upgrade SIM only to SIM only

Rather than do an add-on, I chose to upgrade my existing id SIM only to a different allowance (including unlimited minutes) and cost. When I use the app it shows my new allowance and my new bill correctly. I have received a new SIM in the post, but, so far havent used this. Today, I have had a text to say that I’ve used 100% of my minutes allowance and will be chaged 40p per minute for every call. My question is, do I need to put in the new SIM?? (on the FAQ I’ve found both yes and no answers to this question, and none were recent) The reason I haven’t is because I am worried that it will be a different number or that it won’t work and I won’t have my work phone?? Why is the text I’ve received different from my allowance on the app? PLEASE can somebody answer this. Thank you

2
T
Civilian
4 years ago
S
Civilian
Steve121Civilian
asked in Community Archive.

I have cancelled my contract but now getting payment demands

I have cancelled my contract but now getting payment demands 

2
P
iD Mobile Employee
4 years ago
R
Civilian
Rebeca
asked in Community Archive.

Phone call suddenly stops after 20 seconds

I have just moved to ID Mobile and I have received phone calls within the same city, Glasgow (with great coverage) and my phone hangs up the phone call after 20 seconds.  It is very embarrasing and I seem a rude person when this happens, hanging up conversations when it is my phone doing it. My partner has tried to phone me being in the same house and this also happens. How can I avoid my ID SIM to stop hanging up calls? I am thinking about moving to my old mobile phone operator if this continues to happen.  

2
R
Civilian
4 years ago
Kat Jordan
Civilian
Kat JordanCivilian
posted in Community Archive.

i need to stop a pac code being submitted

I just purchased the new iPhone se through a contract on ID and submitted a request to transfer my old pay as you go 02 number to my new phone but I have changed my mind and want to keep the number I have been given on the new phone and contract. How do I stop the transfer from happening before it’s done

2
P
iD Mobile Employee
4 years ago
O
Newbie
Optical1Newbie
asked in Community Archive.

New phone has glitches

I've recieved my new phone a week ago and love it initially,  but in the last 2 days I've had to hard reset it and the screen keeps freezing and you have to restart it, now today it won't scroll you have to shut down the app and then open it again and it works fine. Is this a problem with the phone or have I not set it up correctly? If it's the phone how do I contact ID to let them know and get a replacement? Thanks again for the help. 

2
A
iD Mobile Employee
4 years ago
P
Civilian
Patrick SimpsonCivilian
asked in Community Archive.

End contract, go sim only

Hi,  I have been with ID mobile for over two years. I entered into a contract to pay monthly for two years.    Now I have reached the end of two years I would like to remain with ID but go to a cheaper deal as I have paid off the cost of the phone.    Please can someone assist.   Thanks, Patrick 

2
P
Civilian
4 years ago
A
Civilian
Alison48Civilian
asked in Community Archive.

Zipzero?

Hello, I’ve just stared using Zipzero which can pay part or all of a utility bill. I was wondering if I could use this to pay my DD? If so what is the banking info for IDmobile?  Thanks for any information Regards Alison48

2
A
Civilian
4 years ago
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