My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

21054 Topics

Ester Batchelor
Civilian
Ester BatchelorCivilian
asked in Community Archive.

showing no service or data - iOS 13.4

For the past 4 days, my iPhone 7 has started showing no service or data available- meaning I can’t use data or receive/send calls/texts. It is telling me I have to do the software update iOS 13.4 to get service, but I have tried updating in settings multiple times and I still don’t get service. Is this an issue with the carrier or the phone?

2
Kevin
Newbie
4 years ago
E
Civilian
Eric TCivilian
asked in Community Archive.

Ported over my number

Hi, I recently joined ID mobile and ported my number over, my outgoing calls show my ported number but I do not receive and calls to my ported number, ijust goes to ee voicemail service. Any help would be much appreciated.

2
Kevin
Newbie
4 years ago
T
Civilian
tobydavidsonCivilian
asked in Community Archive.

Dispatch of SIM

Hi,   I ordered a sim for a new account on the 24th, but have not yet received the dispatch notice to say anything is on its way.   I have confirmation of the account being set up, the number I have been allocated and notification of my first bill, but no sim has arrived and I have not received a dispatch notice. I understand with the current situation there may be some issues, so could you cofmrim the following for me.    Would the Sim have been dispatched already? if not, are you dispatching sim cards at present? If not, can you confirm that I will not actually be billed until the sim is dispatched. Many thanks   Toby  

2
Kevin
Newbie
4 years ago
Joerice50
Civilian
Joerice50Civilian
asked in Community Archive.

New Sim default unlock codes don't work! Can you send me a PUK ?

I need a PUK code to get this phone working.  how do I order one now the service is closed due to Coronavirus? Cheers Joe       

2
Joerice50
Civilian
4 years ago
L
Civilian
Lloyd71Civilian
asked in Community Archive.

Can I do a PAC number transfer to and from iD without using the sim card in my phone?

I’ve just bought an iD PayG sim so that I can transfer my current EE number to my new EE contract (has to be done via another carrier) but then I found out that there is now nobody at customer services due to Covid-19 restrictions; will this stop me from transferring the number to and from iD? I don’t have a phone that can use the iD sim card although I could try and get an old one unlocked if required.   Basically I need to do the following steps without needing to ring customer services or using the sim card but it sounds like its not possible? Use PAC to transfer my EE number to iD Once transferred request PAC from iD Transfer my number to my new EE contract

2
L
Civilian
4 years ago
D
Newbie
debegeNewbie
asked in Community Archive.

Get me outa here

As I have been unable to access my account for almost my entire contract, and all my local carphone warehouse shops have closed down, can anyone tell me how to cancel my account please? Cheers.

2
B
Civilian
4 years ago
Kate66
Civilian
Kate66Civilian
asked in Community Archive.

“Unlimited Calls” fair usage allowance

Hi, can anyone tell me if ID mobile operate a fair usage policy on so-called “unlimited calls”?

2
terrywebbs
Newbie
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Thinking of leaving?

How do I get my PAC or STAC?

PACIf you want to keep your mobile number and move to iD Mobile simply textPAC and send it to 65075Its totally free and will also include important information about any early termination charges or pay-as-you-go credit balancesReminder: you will have 30 days in which to provide your PAC to usSTACIf you don’t need to keep your number and want move to iD Mobile simple textSTAC and send it to 75075Again, its totally free and will also include important information about any early termination charges or pay-as-you-go credit balancesReminder: you will have 30 days in which to provide your STAC to usOnce you have the relevant code, you can enter it either through the iD Mobile app or through our website hereWhen entering your PAC or STAC you will need your new, or temporary, iD Mobile number which you can find on your invoice, the welcome email we sent you or via the settings in your phone if the SIM has been inserted into your device  Continue searching on our Community orSpeak to us on Li

35182
Ryan
iD Mobile Employee
3 years ago
IJKMan
Civilian
IJKManCivilian
asked in Community Archive.

How can I cancel with no online account and don't have phone anymore??

My phone was stolen, and I had not created an online account. Now I am being threatened with Final Demand Notices - all I can do is pay.. I can not call the "Help Line” as it has been called.   How can I cancel my contract?  

2
A
iD Mobile Employee
4 years ago
C
Civilian
Chelsea H
asked in Community Archive.

PAC

When I text to ask for my PAC code is giving me the wrong one I need it to start with VTM but it is giving me the one starting with VUK?

2
C
Civilian
4 years ago
M
Civilian
minesh06Civilian
asked in Community Archive.

PAC Code for PAYG to take number to another network

Hi,   I have recently joined ID Mobile on PAGY. I have just found a deal on Vodafone, how do i request my PAC code?

2
Gregor
Newbie
4 years ago
A
Civilian
AngeladaviesCivilian
asked in Community Archive.

I've received a text from "Modombi" advising £40.00 would be added to my bill, help!

Modomobi text to say they would be adding £40 to my bill.  I don't want their product and did not request it. How do I stop them? 

2
terrywebbs
Newbie
4 years ago
Jillmc1
Civilian
Jillmc1Civilian
asked in Community Archive.

Neither SIM working following an upgrade

Neither old phone or new phone are working on their sims. Both say emergency cover only. I have followed ALL the guidance on what to do several times but it is now 36 hours and nothing. I can’t all, text or download various communication apps on my new phone as I need to receive texts. I need my phone for work, particularly at the moment. I can’t contact you as the contact centre is shut and every page on your website just leads here or to FAQs. I know the sim is the issue. Please can someone help me!

2
Nikhil P
iD Mobile Employee
4 years ago
Ap20
Civilian
Ap20Civilian
asked in Community Archive.

SIM inserted in iPad says Invalid SIM

I have got a new id pay monthly sim to put in my iPad. The iPad is unlocked but just says invalid sim. How can I fix this?

2
terrywebbs
Newbie
4 years ago
D
Civilian
Danny.litCivilian
asked in Community Archive.

Proof of purchase for Samsung £50.00 Cashback claim

Hi,   So, I’ve recently upgrade to a Samsung A51 - for which I am entitled to £50 cahsback. Great, yeah?   To get this, one of the hurdles I must jump through, I need to provide a proof of purchase in the form of an image. so far, I have received emails confirming my order, all with varying bits of information, but not one of them has everything (I need ID logo, the date of purchase, the product and it’s price). Obviously at this point, I would be getting in contact with ID, but I can’t. Even though I work in a help centre and I am working remotely from home, as my company actually cares about its customers.  Clearly not the case here.  Instead of giving up, I have tried to get my new phone set up with the “wonderful” ID app.  Part of the set up is entering a security number that get sent to me in a text. I type it in.    “Oops. Sorry, something went wrong. Please try again later”  I copy the number, paste it in. Guess what - Something is still wrong.  I ask for a new number - I put th

2
D
Civilian
4 years ago
terrywebbs
Newbie
terrywebbsNewbie
posted in Community Archive.

Call Forwarding and Caller ID

Issues with the toggle on Caller ID and Call Forwarding not working quick fix solution Call Forwarding short codes from your phones dial keypad type one of the following: Turn on call forwarding to a number (prevents calls to your number) *21*PhoneNumber#    then press send Turn off forwarding ##21#          then press send Call Forwarding Status *#21#          then press send   Caller ID short codes from your phones dial keypad type one of the following: #31#     then press send - this will show name and number on outgoing calls *31#     then press send - this will hide name and number on outgoing calls

2
Mohammed
iD Mobile Employee
3 years ago
Mason
Civilian
MasonCivilian
asked in Community Archive.

covid 19

Will my monthly payments still come out every month due to IDmobile closing from covid 19 outbreak? 

2
Kevin
Newbie
4 years ago
J
Civilian
JustinexyzCivilian
asked in Community Archive.

trying to register but dont have phone

I lost my phone so was sent a new sim. Went on live chat and got it activated, but on a new unlocked phone it still says no service. Tried to create an account with ID but it keeps sending a code to my number which I can’t access! No way of getting in touch to sort this as call centres now closed 😕

2
J
Civilian
4 years ago
E
Civilian
EleshashashaCivilian
asked in Community Archive.

help please

Hi, I am in a bit of a state at the moment, I have anxiety and  I have lost my phone so need to block the sim and phone asap and I cant get into the my Id mobile app as I have forgotten my password. I can only reset it by sending a code to my phone. Has anyone got any suggestions?    Thanks 

2
E
Civilian
4 years ago
Safrany1963
Civilian
Safrany1963Civilian
asked in Community Archive.

Calls from abroad

Hello , my friend can't call me from Hungary 1 week 

2
Safrany1963
Civilian
4 years ago
Tommyj81
Civilian
Tommyj81Civilian
asked in Community Archive.

App and Direct Debit

Hi  I am Mobile Wi Go customer.   I have forgotten my app Password, so when I try to reset it.  A message says a verification code is being sent by text message . I can't get on the Huawei Router page in order to check this code.    I have cancelled my direct debit, but want to reinstate it , but I just can't do anything because everywhere is closed.     Kind regards    

2
Tommyj81
Civilian
4 years ago
IzabellaCsiucseak
Civilian
IzabellaCsiucseakCivilian
asked in Community Archive.

I have lost the sim card and I do not remember the password

Hello, Hope you're well. I have lost my sim card and I tried to log into my account but I cannot remember the password. Please it is really urgent to get access to my account.  Thank you.

2
Richard.C
iD Mobile Employee
4 years ago
evakam19
Civilian
evakam19Civilian
asked in Community Archive.

Forgotten my password and can no longer access my account

I tried logging into my I'D account but the password is wrong , So I clicked on the forgotten password option but wheb I fill out all the details it says the information is wrong, Is there any other way I can get my account back , I don't know what to do as I just moved to I'D mobile at the beginning of March 2020 What are my options ? - Eva 

2
Richard.C
iD Mobile Employee
4 years ago
K
Civilian
KLJCivilian
asked in Community Archive.

Wi Fi calling

I would like to use WiFi calling because the continuing problems with my network service mean I cannot make or receive phone calls.  I have checked that iD supports WiFi calling on my make of phone, which is an Android.I have enabled WiFi calling on the phone.  My software is up to date but WiFi is still not working even though I have a strong WiFi signal in my house.  What do I need to do to get it to work?  Do I need to download an iD app?  I have a Sim only deal with iD.

2
Kurtph1969
Newbie
4 years ago
S
Civilian
StephenJDCivilian
asked in Community Archive.

Buying phones for work/business

I manage a team of two. I want to purchase phones on pay monthly contracts with you for them to use for work/business. Is this possible?

2
S
Civilian
4 years ago
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