My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

21051 Topics

L
Civilian
Louise.linsteadCivilian
asked in Community Archive.

signal problems

Hi for the last few days I have been having problems with my signal either just one bar or no signal at all my son is also having the same problem and other family members too, prior to this we all never had a problem with our signal strength. Postcode Ne289qy

5
Mohsin
iD Mobile Employee
3 years ago
S
Civilian
Sallyknowles
asked in Community Archive.

sim hasnt arrived

I ordered a sim on 8 February - direct debit starts next week but still not received the SIM card 

3
Michelle
iD Mobile Employee
3 years ago
bebe
Civilian
bebeCivilian
posted in Community Archive.

How can I order a replacement SIM when I can't find a way to contact anyone ??????

How can I order a new sim WHEN I CAN’T FIND A WAY TO CONTACT ANYONE ???

1
Michelle
iD Mobile Employee
3 years ago
ali1234
Civilian
ali1234Civilian
asked in Community Archive.

didn't meet the credit check criteria required for the contract

I was wondering if someone could tell me why i didn't meet the credit check criteria and my order cancelled? my credit score is high, been employed for over 5 years and living in the UK my whole life. Could it be that i have moved addresses a lot over the past 3 years? I tried to enter these as accurately as possible, taking the dates from my credit report. I cant think of another reason. I have held a three mobile contract for more than 10 years but wanted to switch.

1
Michelle
iD Mobile Employee
3 years ago
B
Newbie
BulgakovNewbie
asked in Community Archive.

"this number is not registered" message

Recently hubby, also with ID for several years, has been told that callers have been unable to reach him because they get a message saying his number is “not registered on the network” This is an occasional, not constant problem. The last person to be told this was his GP ringing for a phone consultation, which is really worrying!. 

11
Mohsin
iD Mobile Employee
3 years ago
M
Newbie
Mike ENewbie
asked in Community Archive.

No response to seeking help

There is nothing happening!  I have asked about problem with wifi calling, got one reply 2 days ago which I tried solutions suggested with no result, replied again and nothing heard.  if I have not heard today I will cancel

2
M
Newbie
3 years ago
Anthony1981
Civilian
Anthony1981Civilian
asked in Community Archive.

poor mobile signal

Hi, for the past 2 weeks I have experienced very poor signal at home and the local area. This is either 1 bar or no reception my postcode is B73 6UN

5
Will
iD Mobile Employee
3 years ago
R
Civilian
RamapriyaCivilian
asked in Community Archive.

If I am in Europe can I create a hot spot using my mobile data?

As you know, you use the 3 network, and 3 do no allow it’s customers when abroad in Europe, to create hot spots. Do you allow this and what is the usage policy?

3
Will
iD Mobile Employee
2 years ago
MonkeyMann
Newbie
MonkeyMannNewbie
asked in Community Archive.

When is the update for the A71 coming out?

Hi all.When is ID mobile planning on rolling out the android update for the galaxy A71? It was released in full on the 8th of Feb. We should be seeing this already. I know my wife's Vodafone A71 has updated on the 9th. Any help and guidance appreciated 🙏 

1
Will
iD Mobile Employee
3 years ago
J
Civilian
JayBee12Civilian
asked in Community Archive.

Can't register, can't login, can't cancel.

A few years ago I purchased a sim-only contract for a person I was seeing. I no longer am, we are not in contact anymore and I don't even think they still live in the country. I noticed I'm still being charged monthly for this. I tried to register for an account to see if there's any usage so I can decide what to do without needing to contact this person. Despite the contract being purchased by me and in my name, I'm unable to even pass the first step of registration as it tells me either my surname or birth year are wrong. I tried the other person's details just in case and those were also rejected. The chatbot is useless and I don't see how to contact any kind of live chat. The contract is in my name and I certainly know my own details. The bill notifications are sent to my email and the debit is coming out of my account. How on earth am I supposed to determine if it's being used? (Contacting the person is a very last resort I'd rather avoid and anyway, if it's rejecting my details a

5
Michelle
iD Mobile Employee
3 years ago
V
Civilian
Vee1969Civilian
asked in Community Archive.

Missed DPD delivery

I was expecting my phone to be delivered on 08/02/2021 but missed the delivery as I was at work. Someone from my block told the delivery driver that I didn't live there and the parcel was returned to Carphone Warehouse. I've been without a phone since then and urgently need it. I'm a keyworker and need to take regular covid tests I am unable to do this without my phone as I have no number to get my results at. 

7
Michelle
iD Mobile Employee
3 years ago
Westy92
Civilian
Westy92Civilian
asked in Community Archive.

I need to delete the PAC code request

I have bought a new iPhone XR through carphone warehouse and provided the agent with my PAC code to switch from EE to ID. I am returning the phone and sticking with EE as they have matched the deal and upgrade for me. I have spoken to them and they have advised that I need the PAC request to be closed from your side so they can reopen it on their side and activate my account again.

5
Michelle
iD Mobile Employee
3 years ago
J
Civilian
jingCivilian
asked in Community Archive.

where can i find my transaction number on ID mobile if i dont have the receipt

Hey, I’ve just left three and am currently trying to join ID, however I cannot find my transaction number, which is really annoying. I’ve got everything else sorted like STAC Number and that but not the transaction number, anyone help? Or staff could you send me a new transaction number number if that’s possible?

1
terrywebbs
Newbie
3 years ago
JayLucas1984
Civilian
JayLucas1984Civilian
asked in Community Archive.

sim registration problem

I have waited more than 24hrs and all my mobile is saying is "emergency calls only"…Please could you help?

1
Michelle
iD Mobile Employee
3 years ago
StuartF
Civilian
StuartFCivilian
asked in Community Archive.

Phone has stopped connecting to network after OS update

Hi,I have a Motorola One Action, not purchased from iD, that recently had an OS update. After the update, the phone no longer connects to the iD network, not for Data, no for Messaging, not for Voice..it just gives the Emergency Calls Only message you'd get with no SIM at all. The SIM still works as expected in other phones, showing a reasonable 4G signal, and a different networks SIM still works fine in the Motorola, again showing a good 4G signal. Can anyone advise on what settings may have changed to cause this problem, how to check, and, if possible, how to correct? Thank in advance for your assistance, Best regards Stuart 

1
terrywebbs
Newbie
3 years ago
S
Civilian
SantosamritCivilian
asked in Community Archive.

upgraded phone plan but issued new contract

I upgraded my phone but was issued a new contract and am now being charged two direct debits. My new upgrade didn’t even appear on my account so I needed to create a new one for my new contract/number. I cancelled my old direct debit with my bank but ID is saying I owe them despite the old number and phone not being in use anymore. I can’t get hold of an agent to help me rectify this and completely shut down my old account. Appreciate the help. Thanks. 

1
Michelle
iD Mobile Employee
3 years ago
M
Newbie
MamagaiaNewbie
asked in Thinking of leaving?

cancel my plan

The website will not allow me to cancel my plan...it goes to a page on site development.  My plan ends 8 March 2021 how do I cancel?

5
Will
iD Mobile Employee
3 years ago
T
Newbie
Tally7024Newbie
posted in Community Archive.

Advice Please

Hi i’m new to id mobile (2 weeks in to my contract) my direct debit was due on 14th Feb and i just checked my billing today says ‘Payment Received, thank you… Does that mean payment has been received or does it mean they have put in for the dd to come out of my bank?Thank you for any replies.

1
Michelle
iD Mobile Employee
3 years ago
I
Civilian
ian149Civilian
asked in Community Archive.

Bereavement

Hi there,My dad has sadly passed away and I need to close his iD account. Could you advise on how I can do this please?Many thanks.

1
Will
iD Mobile Employee
3 years ago
V
Newbie
victor01Newbie
posted in Community Archive.

cancel my account

I have been trying to cancel my account since aaUGUST WHAT IS THE PROBLEM WITH THIS COMPANY

1
Michelle
iD Mobile Employee
3 years ago
T
Newbie
Tally7024Newbie
asked in Bills, Payments & Charges.

Help

Hi i’m new to id mobile (2 weeks in to my contract) my direct debit was due on 14th Feb and i just checked my billing today says ‘Payment Received, thank you… Does that mean payment has been received or does it mean they have put in for the dd to come out of my bank?Thank you for any replies.

16
Kash
iD Mobile Employee
2 years ago
PAULINA
Newbie
PAULINANewbie
asked in Your iD Mobile Account & App.

OLD NUMBER

Good afternoon! I reported my phone was stolen ID mobile blocked my account and the SIM CARD I got a new phone I got a New sim card with new plan this says that I  can keep my old number phone I have used chat but have been impossible Last chat they sent a email address and asked for to confirm with my personal information Today the old line is reactivated but I can't use it on my phone like always I can't in my account for pay the new plan I can't in my account with my old number phone I have recieved a email from,you ID mobile and says that my complaint was to long ,but was cleared of and in 30 minutes the reactivated, and my case is close or finished but nothing of this happened, and I can't use my old number phone in my new phone.  I have played my own   I don't have debt with you.  The true is that really I need my old number because I have all my personal information on this , the most important my NHS information is giving me through the this number   I am clinically extremely v

5
Michelle
iD Mobile Employee
3 years ago
M
Civilian
Mrgordon123Civilian
asked in Community Archive.

samsung note 20 ultra

Hi, I have a upgrade due now but when I check for the Samsung note 20 ultra its not In stock. Do you know when it will be in stock? I have checked carphoneware house and its in stock there.

3
Will
iD Mobile Employee
3 years ago
Pete131287
Civilian
Pete131287Civilian
asked in Community Archive.

text issues

I’ve recently changed over to ID and keep having issues sending and receiving non iPhone (green) texts, it’s saying they’re ‘not delivered’ I’ve tried turning messages off and restarting, I have ported my old number which has gone through today. Both my old and new numbers are showing in settings and I can’t seem to remove the new one. This is frustrating so any help is much appreciated.  Thanks.

2
terrywebbs
Newbie
3 years ago
S
Civilian
StevenslrCivilian
asked in Your iD Mobile Account & App.

New number

I need to change my number due to harrasment 

1
Kevin
Newbie
3 years ago
Terms & Conditions
Why iD Mobile?