My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

21042 Topics

Mrmcmuffin
Civilian
MrmcmuffinCivilian
asked in Bills, Payments & Charges.

fraudulant account

I have recently been the victim of a fraudulant scam and my details have been used to open up several phone contracts, i have received a letter stating that i have opened one with yourselves but i know this not to be true, i will contact the police to update them on this matter but i would like to know if anything can be done on your end. 

7
Mohsin
iD Mobile Employee
3 years ago
Ben Mccadden
Civilian
Ben MccaddenCivilian
asked in Community Archive.

PAC request issue

I have already sent a question out asking for assistance with this but still haven’t had a reply.  I sent my pac request off a few days ago and received a message stating that there was an issue with my request, specifically stating that one of the details I entered was incorrect.  Can I please get through to someone to fix this?  

15
Mohsin
iD Mobile Employee
3 years ago
K
Newbie
KerrySNewbie
asked in Community Archive.

why do some emojis count as multimedia message?

I had a couple of unexpected charges on my bill.when I checked one was a text in which I used a 🤷‍♂️ emoji.this was charged at 30p.i use other emojis all the time and never been charged. why have I been charged for this message?

3
Michelle
iD Mobile Employee
3 years ago
J
Civilian
Jessica TullyCivilian
asked in Community Archive.

no sim card

I ordered a phone through carphone warehouse. The phone has arrived but there is no sim.

1
Michelle
iD Mobile Employee
3 years ago
SarahV93
Civilian
SarahV93Civilian
asked in Community Archive.

A plan to allow me to receive incoming calls / texts but I don't wish to use for outgoing

I have been on a monthly sim only plan for sometime with ID mobile. I have now moved to Australia and no longer required my UK ID mobile pay monthly plan. As many UK services, (e.g. banking) require me to have a UK number for ‘one time passcode’ secure log ins, I wish to still be able to receive incoming messages on my UK number - but without the monthly fee! Is it possible to keep my number active? Any way I can say ‘top up’ a small fee every 6 months?

1
Will
iD Mobile Employee
3 years ago
whycaninotjustspeaktoahuman
Civilian
whycaninotjustspeaktoahumanCivilian
asked in Community Archive.

Billing issues and speaking to a human

hey,  my DD is not longer being taken, my bank says all is cool…I’m being charged 51p extra every month now, dunno why… I have out of plan minutes, dunno why…I’m outside of the UK at the moment and i do not use the phone other than to accept a pay pal security check SMS or a last pas security check SMS.I need to sort out my my billing, pay the bill, then get the deets i need to transfer my number to another company. This is all way to much hassle. 

5
Kash
iD Mobile Employee
2 years ago
Wraider
Civilian
WraiderCivilian
asked in Community Archive.

False Disconnection Email

Recently I have had emails stating that I have just started a new contract (Which was false) and now I have had an email stating that I have asked to be disconnected (Which is also False)! Are ID Mobile having an issue with a rogue employee or just Technical issues??     It may be time for ID Mobile to get some REAL staff not just relying upon computers!

1
Will
iD Mobile Employee
3 years ago
Jj123
Civilian
Jj123Civilian
asked in Community Archive.

upgrade due assistance needed

Hi,I’m with Id and I'm due an upgrade on 21st February 2021 (6 days time).  I usually shop in store carphone warehouse, but can understand this isn’t an option at present due to covid. I was wondering whether I can just get a monthly sim plan, (I see at present there’s 1 month or 12 months.)  and maybe get it upgraded to a handset once stores are back open normally. Can this be done as a monthly sim @ £6 per month at present and how do I make this continuous until I am able to visit a store. Is there a minimum waiting time before  such an upgrade from a sim or ?.can I still continue to use my number once the previous contract has expired which is 21st February apologies in advance, I’m not clued up on these sort of things.  

4
Jj123
Civilian
3 years ago
N
Civilian
nicolekfaithCivilian
asked in Community Archive.

PAC code invalid

I have inserted the PAC code my old network sent me and am being told by the ID app tha it is invalid.

1
Will
iD Mobile Employee
3 years ago
R
Civilian
RackleyCivilian
asked in Community Archive.

Change from pay monthly to SIM only

I have recently purchased a SIM only deal from ID rather than via upgrading my plan as there was a better deal than was available in my upgrade options. I’ve requested a PAC code from my pay monthly plan but this doesn’t appear to work as they’re both ID mobile numbers. If I want my pay monthly contract to end and to move my existing number to the new SIM only contract, what do I need to do?

1
Will
iD Mobile Employee
3 years ago
T
Civilian
tkz1Civilian
asked in Community Archive.

Sim-Only Upgrade

Hi,I am an existing sim-only customer and upgraded to a new sim-only deal. I was sent a new sim-card, do I need to use it given I already have a Sim and have not upgraded my phone? Also, received a text saying I’ve used all my inclusive mins (had 500mins with my old contract) but on my ID Mobile app it says I have unlimited minutes because I upgraded...

3
Ryan
iD Mobile Employee
3 years ago
Ben Mccadden
Civilian
Ben MccaddenCivilian
asked in Community Archive.

PAC request not working

I have just switched over to ID mobile and completed the process with my PAC code to keep my old number. I received a reply stating that I had entered some of the details wrong and want to update/check I have done everything correctly.  can I please have some assistance with this?  thanks. 

1
Will
iD Mobile Employee
3 years ago
A
Newbie
andrewbmitchellNewbie
asked in Getting started with iD.

PAC code not recognised

I have recently changed my work account to a personal account with ID, I got a PAC code and completed the form to keep my old number, but I haven’t heard anything from ID about when the number will be changed. I tried to do it again in case there was a problem, but this time I get the message that my PC code details are incorrect. Hope someone can help!

20
Kash
iD Mobile Employee
2 years ago
jashi
Civilian
jashiCivilian
asked in Community Archive.

id Mobile account not available

I recently switched away from IDMobile to lebara (I think they run on the Vodaphone network) but I was unhappy with the new supplier (port in didn’t work and customer service was awful) and so decided to switch back to ID Mobile.However, I can’t seem to be able to see my new monthly sim deal on my ID mobile account. And also not heard anything back about switching back to ID Mobile.Can someone give me guidance on what to do?

3
Will
iD Mobile Employee
3 years ago
meharibear
Civilian
meharibearCivilian
asked in Community Archive.

Which iPhone should i get?

I have had an original iPhone SE for quite a few years and the battery is almost dead now.  I can’t currently get to the Apple store for a new battery to be fitted so might buy a new phone.  The new SE seems to do most things except 5 G but the battery life doesn’t seem that good.  The 11 pro max has great battery life but is big and expensive - or the 12 mini might do the job and provide 5 g for the future.  Anyone got any advice?

3
Mohsin
iD Mobile Employee
3 years ago
B
Civilian
brodcwCivilian
asked in Community Archive.

Can you price match an iD offer on mobiles.co,uk

I’ve found a much better offer on an external website for an iD contract (S20 FE 5G, 20GB data / unlimited mins + texts, 29.99 pm). This isn’t available on my offer screen. How do I contact someone to talk about getting this offer?

1
Will
iD Mobile Employee
3 years ago
T
Civilian
TReidCivilian
asked in Community Archive.

No service or mobile data

I recently got a replacement iphone as my old one broke. When i switched the sim card over it wouldn’t connect to the network until I connected to WiFi, it kept saying ‘searching’. Whenever I leave the house it goes back to saying ‘searching’ and then no service. Also, I can’t access my mobile data as it says to contact the courier. 

3
Michelle
iD Mobile Employee
3 years ago
L
Civilian
Lisa WhitcombeCivilian
asked in Community Archive.

Issues with phone number

I have a new iD SIM but wanted to port my existing o2 number across, which has been done.I got a PAC from my o2 and filled in the form on iD to port the number.My o2 SIM is deactivated and I received an SMS from iD to say “Good news! You’ve transfered your number to iD...”When I call people it is shows my number XXXXXX, which is correct, but when I send a text message it states that it is from XXXXXXXMy old phone was an iPhone which I am now on Android.Please can you help in resolving this issue

4
Michelle
iD Mobile Employee
3 years ago
JBrooksby
Civilian
JBrooksbyCivilian
asked in Community Archive.

Live Chat Not Working

Like many others I am having difficulty in contact customer services as Live chat takes me to a bot that cannot deal with my enquiry. I wish to upgrade to a new phone as my current contract is coming to an end but the offer provided is not competitive and I have seen a post in the community that you offer upgrade price promise. Can someone contact me to discuss?

1
Will
iD Mobile Employee
3 years ago
P
Civilian
p.w.jowittCivilian
asked in Community Archive.

I received an email telling me I had a new message - "click here". When I did I got a page saying "You are not authorized to access this page. Sorry, this page is not available for you." "

I received an email telling me I had a new message - "click here".  When I did I got a page saying "You are not authorized to access this page. Sorry, this page is not available for you." "

1
Will
iD Mobile Employee
3 years ago
M
Newbie
martinwinfieldNewbie
asked in Community Archive.

Cancel data only account

Hi I have 2 numbers with ID Mobile. I wish to cancel one (XXXXXXX) which is data only. How can i do this. When I try loging in I get a message sent with a secuity number but I never receive it as my id contract is data only

1
Will
iD Mobile Employee
3 years ago
sara smith
Civilian
sara smithCivilian
asked in Community Archive.

Proof of Useage and Blacklisting

Hi there,Please can I get some help blacklisting my mobile phone and also receiving a proof of useage. I’ve tried contacting you on facebook and it is extremely frustrating not being able to get anywhere.Please please help.Thanks 

7
Michelle
iD Mobile Employee
3 years ago
GINGEguNNer2
Civilian
GINGEguNNer2Civilian
posted in Community Archive.

payment

Hi iv made a payment of £5 and it’s not came off this months pay it’s still saying £25.99 how do I make a full payment for that month

1
Will
iD Mobile Employee
3 years ago
L
Civilian
LesorCivilian
asked in Community Archive.

where is the sim card?

Just received a new phone for my son, and despite starting a new contract with you, there is no sim card with the phone? Please advise asap.

1
Will
iD Mobile Employee
3 years ago
Highplains
Civilian
HighplainsCivilian
asked in Community Archive.

Quiz Planet - Player identity as a nationality?

I play with a friend whose games are coming up as “UK” rather than in her actual name.  She does not know how this happens (she plays under her own name as well).  Anyone know how to initiate a game as a nationality?

1
Will
iD Mobile Employee
3 years ago
Terms & Conditions
Why iD Mobile?