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Question

App and Direct Debit


Tommyj81
Community Member

Hi 

I am Mobile Wi Go customer.

 

I have forgotten my app Password, so when I try to reset it.  A message says a verification code is being sent by text message . I can't get on the Huawei Router page in order to check this code. 

 

I have cancelled my direct debit, but want to reinstate it , but I just can't do anything because everywhere is closed.

 

 

Kind regards

 

 

2 replies

Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • March 30, 2020

Hello @Tommyj81,

 

Your best bet is to reach out to us via Social Media so we can provide the code to you to help you get back into your iD account.

 

Mohammed


Tommyj81
Community Member
  • Author
  • Community Member
  • 0 replies
  • March 30, 2020

Thank you