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1 year ago

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Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

21080 Topics

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sophie13Civilian

asked in Community Archive.

Live chat won't work, require PUK code

ghostoftess@hotmail.co.ukCivilian

posted in Community Archive.

i need to speak to a person

II need to speak to a person customer service phone number said use live chat but live chat is only a virtual agent who's only answer is no help

DawnDuffyCivilian

asked in Community Archive.

cancel contract

We have an old contract with you that hasn’t been used in a number of years, however I do not have the mobile number. I wish to cancel the £11.25 direct debit as a matter of urgency. Thanks, Dawn Duffy

JazNaylorCivilian

asked in Community Archive.

iPhone 11 pre-order

I ordered an iphone 11 (128gb black) over a week ago and received an e-mail stating it's out of stock, the email also stated the website would have an expected delivery date but I cant find one. When can expect the delivery? Thanks!

fanijeeCivilian

asked in Community Archive.

Placed and order, money was taken but no update

Hi ID Team - It has been 15 days since I placed and order and money was taken from my account but no update. Please see my question below and kindly provide an update. Thanks Hi, I placed an order for a Iphone XR in Blue on the 22nd November I received an email stating..Although the product you ordered is currently out of stock or on 'pre-order', we’re expecting it shortly, so it should be with you soon.In the meantime we’re going to prepare your order by running your credit check and taking payment (but only if your order requires it).We completely understand if you don’t want to wait. If you wish to cancel your order, please contact us.Payment was taken that day for the phone but since then I have heard nothing. On the website when I placed the order it said the phone is in stock but later on above email was received, today is 7th December but still have not heard back!I have tried to call but I understand the call center is shut so if anyone could help I would appreciate it. Thanks

steveparnell2910Civilian

asked in Community Archive.

Removing a default from my credit file

Good afternoonI am currently applying for a mortgage and unfortunately despite the account being closed and settled this is affecting my credit score. Please could you advise how I go about having this removed ? RegardsSteve Parnell[Removed]

Teresat65Civilian

posted in Community Archive.

Overpayment

I have recently paid my bill manually thinking i have missed my DD date and then a few days later the DD has came out so i have paid the bill twice how do i go about getting a refund on my manual payment?

Sylvia DodridgeCivilian

asked in Community Archive.

I want to cancel my mothers contract

I need to cancel my mothers id telephone I have tried on several occasions and now have cancelled the dd. i have sent you the power of attorney and assumed you had dealt with my request and then I get a bill which I have paid I am not going to pay any more She is 93 and can't even use th phon

apnNewbie

asked in Plans & Upgrades.

Upgrade Frustrations - should I just leave instead?

First up, I’ve called customer service THREE times AND visited a CW store and STILL not got this resolved.On Black Friday, I was looking at deals online and found that I could upgrade my allowances for the same monthly price. However, the specific plan was not available to me in the upgrade options in the ID Mobile app. Hmmm?So I ordered a new SIM on Nov 28, but it still hadn’t arrived by Dec 6, I called customer service twice and they didn’t want to speak to me (cut me off both times!). Then I drove 10 miles to the nearest CW store. The agent confirmed that the new SIM had been shipped, but offered to order me a replacement, which I declined, and drove home = totally wasted trip.The next day my ordered SIM arrived (9 days, huh?), but I’ve learned that ID assigned a new phone number to it. I would like to switch my old number, can I do that pls?Today (Dec 7) I’ve also noticed that the same deal that I got on Black Friday weekend is now available INSIDE the ID Mobile app, but it seems l

HobbitCivilian

asked in Community Archive.

Need new PAC code

I joined ID Mobile in September 2020 only to find that there is absolutely no service with ID in my area. I wish to cancel the contract and get a PAC code to import to a new mobile service provider, who does have service in this area. Meanwhile, ID are taking the money from my account knowing i have no service. It was admitted by them when my wife also cancelled. I have tried requesting a PAC code from ID via live chat, from a computer, but they said I had to request it by text or from the mobile app. But, THERE IS NO SERVICE in this part of Wales, so I am unable to do either. My 71 year old wife was given hers over the phone because she didn't have an online account. I am have been trying to get mine for weeks. Can someone from ID mobile please contact me so I can cancel a contract that doesn't and can not work and give me a PAC code, as they continue to take money from a pensioner when there is no service available.I hope you can help,Thanks

NikkiW20Civilian

asked in Community Archive.

sim card

Hi, I just upgraded my contract from Vodafone to iD. I have out my sim card in my phone but it does not work. I tried to activate it but it wants to send a code to my phone, which I have tried to do, but obviously I don't receive this code as my sim card doesn't work! Can someone activate it for me please?

KarlosCivilian

asked in Community Archive.

cancel a plan

I have an id monthly plan. I recently purchased a new phone and plan, with id through the website. This was done separately and not an ‘upgrade’.I now want to cancel the original plan with id and switch my number to my new phone and plan with id.im not moving network, so am unsure on the right steps to take

PatCapeCivilian

asked in Community Archive.

Cancel contract in my name (do not have the phone)

HiI have a contract with ID that I took out for my son 2 years ago & I want to cancel the contract & when I try online I have not got the app to cancel or phoneA related topic has not got the answer as the answer has gone into private message

abicdefghjCivilian

asked in Community Archive.

Lost access to my account, only on desktop, not on app?

I am on a sim only 30 day contract. I am trying to upgrade my account/ get a new contract to get a new phone. I tried getting a new contract, but failed the credit check. So now my account says I can upgrade on the app, however, when I try and log on on the website, it says I do not have a contract. This is the case with another email too. Both are linked to the same number, yet do not show any evidence that I have an account. Also, I cannot close the accounts. I need help either upgrading or deleting my account. ID are not being helpful in anyway, I’m starting to doubt they even have any staff at this point. Please help!

neilfCivilian

asked in Community Archive.

Will I lose my existing number after incorrectly using the form?

It’s vital I keep my existing number.I now have an iD SIMM, thanks.I’ve filled in the form that asks for a PAC or STAC - I entered my PAC number.I next entered my existing O2 number, but didn’t understand the following question that asked for my iD mobile number. I neither have nor want an iD mobile number, so I left that box blank (or repeated my O2 number - can’t remember).Have I screwed it up and will I lose my existing number - I really hope not.

AdrienneCivilian

asked in Community Archive.

I hace filled in online form to port my number but get no response?

I have done the above 3 times in the last week. But I do not get any response.I am now paying a monthly bill to ID yet have no connection or access to any phone services as my old account with Vodafone has been closed. whenever I try live chat there is no one available. Please can someone help?

Matt ranicarCivilian

asked in Community Archive.

order update

Hello there, could you please give me an update on this order?......I did online chat yesterday and was told it's getting delivered today, it took an hour for the advisor to tell me this but I got the impression he didn't know what day it was,but I've received no email confirming delivery.....please help as I don't wan to waste more time on live chat...Thanks mattOrder number is 114706178

ChloemaeCivilian

asked in Community Archive.

Mobile number not transferred

I completed the transfer form on the website on Wednesday last week - my existing number has still not been transferred over and the form is asking me to contact customer services?

gemma_duffyCivilian

asked in Community Archive.

failed DPD delivery

Dpd were due to delivery my new phone last week and though took pictures outside my house, did not deliver.When I contacted them they told me that the phone is on its way back to Carphone Warehouse.i am very concerned as I received an email to say that I am due to start paying for the phone I have not yet received along with the amount I paid at t the point of orsering. please could you help me resolve this?

andrewfavaCivilian

asked in Community Archive.

PAC transferring number TO ID

Hi I signed up for a new ID contract and put in the PAC from my old number but it was never auctioned. I requested a new PAC from old provider and inserted that on the ID website. The number still hasn’t been transferred and I still have both contracts! When I put the details into the ID web form, the form the form didn’t go away when I clicked “Submit request” but did show a note saying the submission was successful. I have had no communication from ID. Is this normal or is something wrong? What do I do next?

Kelly12Civilian

asked in Community Archive.

i phone locked?

I have a I'd mobile contract. I'm looking to upgrade to an iPhone SE. However, I want to give that phone to my daughter and I'll use hers. Will my son work in hers and hers work in mine? If not, can I get the iPhone unlocked? Will I'd mobile do this for me?

malcCivilian

asked in Community Archive.

No network service for the past few days? mast fault ng59qb postcode

how to contact id as we have no signal from friday 27 november in nottingham ng59qb

Megp_97Civilian

asked in Community Archive.

personalised voicemail

Hello ! was just wondering do you have to have a personalised voice mail - or is there a setting where you can just make it a generic ID mobile voicemail?

StephbroomCivilian

asked in Community Archive.

Where is my order?

I ordered a new phone over a week ago, the phone was in stock. I then received an email in Wednesday saying “We’re still processing your order.Although the product you ordered is currently out of stock or on 'pre-order', we’re expecting it shortly, so it should be with you soon.”please can I have an update with my order?

asked in Community Archive.

IMMEDIATE CANCELLATION REQUEST

I would like to cancel my contract with you as I’m within my 14days cooling off period. There has been no response to any of my previous messages asking for help. I have tried to call you (no human answers and I am redirected to this forum), I have tried to contact you via your own live chat (never works), Messenger (bot responds sending me to this forum), Facebook - no response, LinkedIn and Twitter - all no response. I have even sent a private message to your CEO, Adam Dunlop, all of which I have physical evidence of. My pac code never transferred since I submitted it to you guys and it’s way past the 48hrs window. I won’t be paying for a service I can not use so I’m cancelling my direct debit. I note that your process is to threaten me with legal correspondence as I have read on many other’s messages on here. I would advise against taking this action against me as I can prove in a court of law that I made contact with you in every way possible which shows dates and times.Plea

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