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1 year ago

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Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

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Billywhizz3Civilian

asked in Community Archive.

Cancel monthly contract

My contract ends on 12 May 2020. I have already received a PAC code but it appears that I have to also formally cancel the contract or else I will continue to be charged. I have been attempting to contact ID for 2 weeks. No method of communication appears to work. I will never be using this phone company again. Please cancel my monthly contract. My intention is to stop the direct debit on 12 May as that appears to be the only way to end this contract. Regards Billy

CosyCivilian

asked in Community Archive.

Order of iPhone SE 2020. Upfront fee £9.99 appears to have been taken TWICE from my debit card.

I ordered a iPhone SE 2020 !today from ID Mobile at 2.46pm. There was an upfront fee of £9.99 which i paid when ordering the handset. I had an email from ID Mobile to say order was successful and they were processing the order and i would here from them in with in 24 hours or sooner. I checked my bank account and the upfront fee had been taken from my bank balance. I happened to go back into my bank account around 6.15pm this evening only to find that the upfront fee has been taken TWICE!!!

JohnnyCivilian

asked in Community Archive.

new contract

I had a contract with ID mobile, and the other week, it came to an end. I purchased a new contract with ID mobile from Carphone warehouse The new phone arrived, of course with a new phone number and sim card 1. I am unable to activate the sim. I get an error message everytime I go through the process, and it just says to contact ID mobile (which due to covid, I can't). I think it might be because both numbers are associated to one email address, but maybe I am wrong 2. If the sim was working ( and therefore the new number), how do I change the new number for my old number ( again without being able to speak to aomeone) Thanks in advance

Chloejane022Civilian

asked in Community Archive.

I accidentally placed a duplicate order, how can I cancel one?

Hi I have just had two different order confirmation codes for my upgrade because by accident I did it twice and the transitions of 1p have come out my account please could you help me as I don’t want two phone as it was a genuine mistake thank chloe

GrahamHurst1Civilian

asked in Community Archive.

Is it possible to change my PAYG to Pay Monthly?

Hello, When I signed up for ID, I thought I’d purchased a pay monthly deal. It turns out I purchased a PAYG by mistake. Is there any way I can change my deal? Thanks

BillgowansCivilian

asked in Community Archive.

How do I report a bereavement?

My father died on 1.4.20 and had an idmobile account. I couldn’t find paperwork, so I cancelled the DD. I now have a threatening final demand. There is no way to phone or chat to anyone and I would be very sad if idmobile did not agree to a termination of the account on the date of my fathers death. But I can’t discuss this with anyone. Any suggestions? thanks Bill

Jude Ebere EzeCivilian

asked in Community Archive.

Number Change Request

I bought a new phone from ID after I have collected my PAC code= VTM951232. <Removed personal details> Hi Jude as the entire post was riddled with personal details you should not be making public, we have edited the message and will be contacting you here privately in order to advise you further with regards to your number porting request. -iD Mobile

SarisheeranCivilian

posted in Community Archive.

mrs sari sheeran

Regarding mobile number 07401397121 Reference 11283484 I like to make formal complaint against you in regard to the above account the account was paided off and I wrote to you last year to cancel the contract as I do not want to continue with you. That was in December 2019. My contract was ending February 2020. And given you more time scale to cancel the contract. Failure to act on my request, you continue to charge me £17.03 a month for a contract I don't want it. Now I've got a bill for £51.00 with debt management company you requested payment from me. Failure to act on my request, I refused to pay the money and I intended to write to fair trading standards with my grieviences. I want this contract closed as and waived the charges you inccured without my agreement. The account was asked to be closed. Sari sheeran 6 bank hall rd Stockport sk4 3jr

Lesley_eCivilian

asked in Community Archive.

2 SIMS active

Hi, I upgraded my phone this week & was prompted to activate the sim which came with the phone. However I realised that I wasn’t getting phone calls/ texts so put my old sim back in. I now have 2 sims active but just want to keep my old one & am worried I’ll get charged for 2. Can anyone help with the call centre being closed? Thanks

KarenmasonNewbie

posted in Community Archive.

bill

Need help with my bill that's due but with the unfortunate condition what's happening coronavirus I'm in isolation and cart afford my bill at the moment can you help please ?

Gazza990Civilian

asked in Community Archive.

direct debit not taken

Hi my direct debit should have gone out today but not been taken. It’s still active, will it be taken or should I pay it, don’t want to pay then it be taken again. thanks

adzhartovCivilian

asked in Community Archive.

strange connection issue

Hi recently joined to iD Mobile and all good, but noticed a lot of times got internet problem let me explain while at home am connected with my wifi and data enabled, as soon as i get out the phone start using data but can not load anything it says connected 4g but there is no internet, did mobile data toggle on and off with no effect, only working withairplane mode toggle, afterwards everything returns to normal and internet working, am using Iphone 11 pro max and did not experienced this problem with my previous network provider.

MrXCivilian

asked in Community Archive.

URGENT!!! Cannot create account! Cancel my plan!!!

Sorry, need to delete this, as the question seems to be resolved...

Sarah211Civilian

asked in Community Archive.

accidental broken screen

I've had my Huawei lite p20 phone for just over a month now and even with a protective screen cover, my phone screen and back has managed to smash. My phone fell from no more than 10cm from my lap to the floor when I was sat cross legged and I'm unsure if my insurance will cover this accidental damage? It's a 24 month contract and the screen is so fragile now I'm worried to use it.

eivissaCivilian

asked in Community Archive.

WiFi calling not working - iPhone 6

Hi, I have an iPhone 6s on the latest iOS (13.5.1), and cannot get WiFi calling to work. I’ve lived here for 6 weeks and people always complain I’m breaking up, and it seems as though the calls that do sort of work (with broken audio) are using what little 4G I have available by the window! I’ve tried all the things previously mentioned in other threads; resetting network settings, turning phone off/on, disabling/enabling WiFi, enabling/disabling flight mode, and I have full WiFi signal with 100Mb/6Mb down/up throughout my flat, and WiFi call does show on my phone, but it simply doesn’t work. Any ideas please, as I’m looking to upgrade my phone with ID, but not if WiFi calling will fail again?

Linkyloo0405Civilian

asked in Community Archive.

phone blocked

thought my phone was lost but found it how to unlock it

Adnaan187Civilian

asked in Community Archive.

Changing my current ID number To my New ID sim

I've got my current number which is on ID but I need to Transferred To my new ID sim? All I can see is moving from network to network

Amya45Civilian

posted in Community Archive.

phone services

I was around 2 days late paying a bill my services was suspended I have since paied but now the office are shut how can i get services back .

kwaku agyemang-prempehCivilian

asked in Community Archive.

I can't log-into my account and I am now in arrears due to this

I can not log in and payments are not coming out of my account i have not got a sim card

HazelCivilian

asked in Community Archive.

Phone lost - and found again

I lost my phone about a week ago and reported at as lost - but now I’ve found it again. How do I lift the block on the SIM and get the phone up and running again?

lesallen45Newbie

asked in Community Archive.

MY Huawei Y9 not listed..

I have just joined iD mobile & so far all is well. However I received an email “Get Started” This does not list my phone which was bought in Thailand also some webpages will say “Not supported in your Country” & yet it is all set for UK. Can I overcome these issues? Thank you,

TripepiesCivilian

asked in Community Archive.

stop my monthly contract

I havent been able to cancel contract for 5months and havent used it for 6/7 months as I do not have the sim card anymore I lost it whilst trying to get replacement sim tray so dont remember number. Please help..jaqui

IzabellaCsiucseakCivilian

asked in Community Archive.

I have lost the sim card and I do not remember the password

Hello, Hope you're well. I have lost my sim card and I tried to log into my account but I cannot remember the password. Please it is really urgent to get access to my account. Thank you.

AnnaKCivilian

asked in Community Archive.

Live Chat not working!Urgent!Mistake in processing upgrade phone

Hello, I have upgraded this week to Galaxy A71 plan. Firstly, I received the information that the order cannot be processed because of the contact details issue and somebody will be in touch within 24hrs. If they don’t reach me the order will be cancelled. Nobody called. Then I received an order confirmation stating that I ordered Galaxy Note7 ( one of the most expensive ones, thank you very much). In between a few messages urging me to finalise th eorder in my basket of Galaxy A71. My plan expires tomorrow and the account does not show any upgrades made??? I have purchased again A71 today as it is impossible to get in touch via phone or Live Chat. I need to urgently contact somebody regarding this upgrade order and make sure that I recieve the correct phone and plan. Thank you, Anna

asked in Community Archive.

Claiming my insurance

My phone screen is completely shattered. How do I go about sending it off as its covered in my insurance?

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