My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

21088 Topics

gearbox162
Newbie
gearbox162Newbie
asked in Community Archive.

Can S8’s SIM Card be changed for a Three SIM?

So I recently upgraded from a Samsung Galaxy S8 to an iPhone 11 and want to use it as a backup in case my iPhone is flat and I need to contact someone or if my iPhone is sent off for repair. Will i be ok just simply getting a Three SIM or do I have to get an iD SIM?Feel free to move it as it is an odd question!

7
Ryan
iD Mobile Employee
3 years ago
Tillyjimpy
Civilian
TillyjimpyCivilian
asked in Community Archive.

Cannot receive otp codes on my new Huawei p30 lite new addition phone

Tillyjimpy just nowI cannot receive otp codes on my new Huawei p30 lite new addition phone. I have contacted agents 3x. I have been promised contact via email and text message and received no reply. Please can you help. I have been trying to sort this with ID for 4 days now. No bank access, no PayPal, no medical prescriptions. I will need to cancel my contract if I can't get access to these apps using this new phone

3
Mohammed
iD Mobile Employee
3 years ago
Nxsir
Civilian
NxsirCivilian
asked in Community Archive.

returning to carphone warehouse - how is this done?

Hi I’m going to return my phone to Carphone warehouse tomorrow and have got a few questions.What will I need to do before I return the phone? how long will the return take? will I be given a pac code and how long will it take for the pac code to be issued as I will need to switch numbers to the new provider?thanks

1
Mohammed
iD Mobile Employee
3 years ago
M
Civilian
MobileUserUKCivilian
asked in Community Archive.

How do I request a new SIM please?

How do I request a new SIM please? No messenger, no call centre, no live chat. Each medium says to use a different medium. No coherent communication with customers.

2
Mohammed
iD Mobile Employee
3 years ago
P
Civilian
PktpeachesCivilian
asked in Community Archive.

how do you get in tiuch wigh thd complaints department when they do not bother to answer your complaint?

I raised a complaint through a chat and then had a call from someone who said they’d get the complaints department to call me - this was on the 26/9/20 and I’ve not heard anything as of the 17/10/20 Three Weeks later. I can’t use the app as that’s the complaint. I used to be an id customer, left a year ago the come back but now can’t use my email address for the app. They say I have to create a different one which I’m not happy with. Why should I have to? Surely this is not a difficult thing to resolve? I am however really frustrated at how difficult it is to contact you. PlEASE WILL SOMEONE RESPOND 

1
Kevin
Newbie
3 years ago
P
Civilian
PhoebeSCivilian
asked in Community Archive.

sim card not arrived yet

Hi My 2 sim cards have not arrived and I need them for weekend.I ordered them both on 1st December order number 114651022 and 114650834Can you help?

3
Kevin
Newbie
3 years ago
Mapo3
Civilian
Mapo3Civilian
asked in Community Archive.

I have a problem with my order

Hello I try contact with u guys true phone call but no chance seens I try 2weeks so I ordered second contract says that my order don't go true has cancelled but direct debit took money from my account can please u send my money back asap??? I try use one of your online chat but every time I try do it not any agent come there only online  bot disappointed....

4
Will
iD Mobile Employee
3 years ago
A
Civilian
arebee70Civilian
asked in Community Archive.

New iPhone7+ - SIM not supported

hi, ive seen a lot of queries here about SIM unsupported in old other networks’ phones, my problem is that its a brand new iphone7+ model, and with the sim in the new phone - ios it says is unsupported. i believe the iphone7+ to be unlocked from any network but how would i find out? and what can i do if ID mobile ‘live chat’ isnt available?

5
Ryan
iD Mobile Employee
3 years ago
K
Civilian
Kenny123Civilian
asked in Community Archive.

disconnecting

hiya. I have tried to disconnect my account online numerous times, live chatted with the chatbot more than i care to. I have cancelled my direct debit, had an email from ID telling me not to do this to end my plan but i dont see how else i can do it when ive already given my 30days notice 4times! 

5
Will
iD Mobile Employee
3 years ago
K
Civilian
kelCivilian
asked in Community Archive.

sim not working

Hello - i lost my phone so blocked my SIM card, I had a spare SIM that was sent to me when I upgraded by monthly contract, so have tried to activate this. It says it is activated but not working - ‘no service’ could you please have a look and then let me know if this SIM will work or whether I need to request a new SIM  card please 

1
Ryan
iD Mobile Employee
3 years ago
S
Civilian
SeosamhCivilian
asked in Community Archive.

Trouble with number port

Hello,I need some help.I recieved a new phone a few weeks ago.I wanted to keep my old number and used the online form and nothing happened.I got somebody on ive chat and they said that they would arranage for the issue to be sorted.I have lost my old mobile provider and signal and not have a phone which has no coverage.I am unable to rgister on the app as they sent a code by text.Please help.

5
Rory
Newbie
3 years ago
GHE
Civilian
GHECivilian
asked in Community Archive.

need to change my mobile number

I need to change my phone number urgently - how do I do this? I cannot get through to anyone on 7777

1
Kevin
Newbie
3 years ago
C
Civilian
ClairejoeCivilian
asked in Community Archive.

Changing my son's phone plan

I am trying to contact ID mobile to change my son’s phone plan (which I  pay for) as he needs more data. Please can someone get back to me asap, Thank you

1
Will
iD Mobile Employee
3 years ago
MissMury
Civilian
MissMuryCivilian
asked in Community Archive.

Overcharged

My monthly contract is for £15.99 per month but my last bill was for £24.93. I have checked my bill for an explanation but this is shown as a recurring monthly charge. Can you please explain this?

5
Ryan
iD Mobile Employee
3 years ago
C
Civilian
CHICKCivilian
asked in Community Archive.

Cancel an upgrade order

Hi, I am trying ti cancel an upgrade order before it gets dispatched to me. My ungrateful teenager has decided she doesnt want that typr of phone!!Please help - I can't get a person on the live chat. 

1
Mohsin
iD Mobile Employee
3 years ago
N
Civilian
NavidCivilian
asked in Community Archive.

Not received sim only order over 8 days cancel immediately please

Hi, I bought a sim only 30 day rolling contract with 30 days free cancelation on 10Dec2020 and it has not arrived yet after over 8 days!!!!!Customer service does not exist every time I call you and pass security you hang up on me which is unacceptable has been absolutely terrible no human to talk with the robot chat does not help me at all.So therefore I would like to cancel before I get charged for it, already cancelled direct debit. I found ID phone which I never heard of before it via money supermarket, I made a complaint with them about horrible experience and they will also inform you about it in due course. Please cancel my order as soon as possible. Kind regardsNavid 18 Dec 2020

3
Kevin
Newbie
3 years ago
tomgrace101
Civilian
tomgrace101Civilian
asked in Community Archive.

Did I order my new phone? // charged 1p yet order cancelled

Hi, My payment of 1p has been taken but the order then said it has been cancelled? Is my new phone arriving?Thanks,Tom 

1
Kevin
Newbie
3 years ago
Hopeg.x
Civilian
Hopeg.xCivilian
posted in Community Archive.

messages not getting received

hi ,I have had my id sim card for a couple of years now not had any problems with anything until recently. When sending text messages after a couple of replies back and forth I won't receive any response back and then they will all come through maybe 2 or 3 hours later. In-between times I will text again and get a reply . Thanks 

1
Kevin
Newbie
3 years ago
R
Newbie
richcom1Newbie
asked in Bills, Payments & Charges.

account restirction

I paid my bill. Went online to set up a Direct Debit..got a message saying you owe £0.00 and must pay this before I can set up a direct debit and have my account reinstated. Live chat is a stupid BOT chat and obviously cannot phone 7777 as restricted What the hell? Can you someone advise me?ps I don’t have a landline phone

3
Michelle
iD Mobile Employee
3 years ago
T
Newbie
Toro
asked in Community Archive.

£7 sim only plan

On the web there is a £6 sim only plan offering 3GB data. For an extra £1 it then offers 4GB of data. When I log in on ID and try to upgrade, only the 3GB for £6 is available. Is there a way to get this through an upgrade? If not, is there a disadvantage of ordering it from the web? 

3
Mohammed
iD Mobile Employee
3 years ago
M
Civilian
MigleCivilian
asked in Community Archive.

How can I purchase if I'm an international student?

Hello, I'm an international student and would like to become your client. I'm trying to buy sim only deal, but it requires UK number to proceed. I have only international number, as I only start my studies in UK this year. Can you help me with that?

1
Mohammed
iD Mobile Employee
3 years ago
Donovan
Civilian
DonovanCivilian
asked in Community Archive.

I keep being declined/cancelled for a phone contract but my credit score is good. Why could it be?

I have tried to get the iPhone 11 contract with 50gbs however, i am not being allowed a contract and keep being cancelled with no explanation. I have tried calling the call center for help but it as I am not a customer they will not help or even pick up the phone. I have a good credit score (better than my partner who got approved) and am in no debts. Please help. 

1
Mohammed
iD Mobile Employee
3 years ago
0
Civilian
01TonyadamsCivilian
asked in Community Archive.

PAC code needed STAC requested in error

I have tried to request PAC toreplace STAC but cannot conract Live Chat or retext

3
Mohammed
iD Mobile Employee
3 years ago
L
Civilian
Lynn935Civilian
asked in Community Archive.

New customer text failed after number transfer

Hi just joined Id mobile. I transferred my number and had confirmation yesterday the transfer was complete. I can receive calls to my old number. If I text it fails. Imessage works but comes from the old I’d mobile phone number. Can someone help…..

3
Will
iD Mobile Employee
3 years ago
Reyno82
Civilian
Reyno82Civilian
asked in Community Archive.

call ending

I was in the phone when a message suddenly came on the line telling me that I would be charged if I carried on the call and then just ended, this was after already being on the call for 18 mins, I also have unlimited minutes and it was to a relatives landline, any idea why this has happened?

12
Mohsin
iD Mobile Employee
3 years ago
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