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1 year ago

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Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

21075 Topics

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KellMBCivilian

asked in Community Archive.

my SIM has been deactivated and I cant get through to anyone at ID

Last week I received a text saying Good news! Your SIM is now in the process of being activated. The SIM should be activated shortly. This request was not done by me I had never asked for a new sim. It is not a new account. The phone has since gone off and new sim has not activated. I have spent days trying to contact ID but there are no numbers and the online chat is just a bot and doesn’t understand sometimes after hours of trying I get passed to a representative but then I get cut off. I was so stuck what to do I decided to visit Carphone warehouse as speak with a real person they also could not get through to ID and tried selling me at £5 another new sim which has also not worked. They said other than that keep trying ID. This is pointless I’ve been trying for almost a week. Now spending money on new SIMs. I’m paying for a contract for a phone I cannot use.

Olivia2020Civilian

asked in Community Archive.

exchanging phone

I really need some help and am absolutely at my my wits end with this company . I purchased an upgrade - iPhone 11 on Black Friday and I’ve selected the wrong colour . I simply want to change it from black to purple . I’ve tried calling every single day at various hours of the day and nobody answers . Their social media tells me to use chat and chat tells me I need to call . It’s like a headache going round and round . I’ve been into carphone warehouse who are telling me they can’t exchange it as I need to do it through ID .All I want to know is how to change the phone when nobody answers their phone . Surely under FCA regulations this is illegal ? To not provide any return service ? im considering filing a formal complaint . Can any one help me ?

CarmelOrchardCivilian

asked in Community Archive.

return

I want to return my phone, I haven’t opened it.

asked in Community Archive.

Samsung £100.00 Cashback Offer

I purchased a qualifying phone on 3rd December. Samsung require a receipt showing details of the purchase. However I only have an Order confirmation email. Please advise me as to how you will resolve this.

fatima2106Civilian

asked in Community Archive.

Billing issue - being charged when its not my payement datw.

So my payment date for my daughters phone is the 28th every month. And iD take money out every month around the 28th, sometimes the 30th. On the 30th of November, they took out the bill which is £34.99 and then on the 2nd of December AGAIN they took out £34.99.I’ve tried to contact them in every way. They have an extremely useless customer service number in which you only speak to a bloody computer and it seems no one has had this issue with iD on the community FAQs so here i am adding this to the community’s asked questions just in case in the future iD try to rip anyone else off.At first, I thought that it’s just taking Decembers money out really, but on her iD app I noticed that every time it takes money out it leaves a PDF bill to view, however there is not bill for December which is strange.Hopefully i can get a reply as soon as possible because this is ridiculous and I will probably have to contact my bank.

ColinbmcauliffeCivilian

asked in Community Archive.

I've received an invalid pac code from you.

I cancelled my ID mobile contract and requested the PAC code. The PAC code provided is invalid.

ESTELLEJANENewbie

asked in Bills, Payments & Charges.

Contract was cancelled but still being charged

I cancelled my contract with carphone warehouse within 24 hours per still received phone and sim which were not opened and returned asap and now I am receiving a bill for 10 days ? I cannot pay as I cancelled the DD. I cannot get hold of anyone and have tried the LIVE chat without useless irrelevant replies. Is there a phone number or email address to contact ID since carphone warehouse are also washing their hand of it! PLEASE HELP

xMahadCivilian

asked in Community Archive.

PAC code issue

I have a PAC code from another provider as i want to keep my previous number and use it on this new ID sim card but whenever i put the code in, there is an error

MtorcatisCivilian

asked in Community Archive.

WHY HASN'T MY OLD NUMBER PORTED IN, IT'S BEEN ALMOST A MONTH!!

I DID EVERYTHING ASKED OF ME - SUBMITED MY PAC CODE AND ALL THE DETAILS REQUIRED. ITS BEEN ALMOST A MONTH, I AM NOW PAYING 2 CONTRACTS WHICH I CANT AFFORD - PLEASE GET BACK TO ME ASAP - MOVE MY NUMBER TO iD OR CANCEL MY CONTRACT, THIS ISN’T WHAT I SIGNED UP TO - YOUR LACK OF CUSTOMER SERVICE IS JUST A PLOY TO STOP PEOPLE CANCELING THEIR CONTRACTS AFTER REALISING WHAT A SHADY - COWBOY BUSINESS OPERATION THIS IS. IF I DONT HEAR BACK - I WILL BE TAKING THIS TO TRADING STANDARDS AND SEEKING LEGAL ADVICE, I WILL NOT BE TIED IN TO A CONTRACT WITH A COMPANY THAT CAN NOT PROVIDE ME A NORMAL MARKET STANDARD SERVICE PLEASE REACH OUT TO ME ASAP

GabbyCivilian

asked in Community Archive.

Text messaging not working!

I have recently brought a new phone and moved to ID mobile and I have used a PAC code to port my existing number to the new contract. I got a text from ID to say it had gone through and the port was successful. However since this whenever I send a text message, the text will say ‘can’t be delivered’ on my side but the recipient will receive the message 3 times! It’s so annoying and stops me having conversations. I can’t speak to anyone at ID, please can someone advise how to fix this issue.

aytenCivilian

asked in Community Archive.

A data package for Turkey

Hi, I am flying to Turkey today and will stay there for a month. Is there a package data deal that I can buy as Turkey is not in one of the roaming countries.Also can I use my data allowance and adds on in Turkey?

Mouse66Civilian

asked in Community Archive.

PAYG bundle

I am having enormous problems setting up a recurring bundle. It just doesn’t work. My bundle ran out last night. In the. Last week prior to bundle running out, i tried to set up a recurring bundle online but it won’t work. I chatted with an assistant but that has not helped. This morning in desperation a purchased another bundle and the money is taken but no data allowance is showing on the dashboard. I cannot make calls snd have no data allowance. The customer service is appalling. I cannot contact anyone to resolve the problem. I can’t even make a phone call. Please can someone help

martinoday85Civilian

asked in Community Archive.

Delay my bill

I was suppose to receive my first month's wages from my new job, i started last month on friday 4th of December. I made a mistake with my bank details and unfortunately never received my wages. Would it be possible to give me a mouths grace to clear the outstanding balance and on the 5th of January without having my account suspended?

Saml85Civilian

asked in Community Archive.

cancelled contract

I applied for a contract with ID mobile on Friday evening as the deal was due to finish however I then decided I no longer required the contract. I spoke to a member of your live chat Michaela yesterday less that 24 hours after place if the order and she advised she had cancelled this order and that no money would be taken from my account to then wake up this morning to delivery emails and the upfront cost taken from my account. Why had this happened? She confirmed this would not be the case! Can you cancel this contract and refund the money please?

eee_2001Civilian

asked in Community Archive.

serices still suspended after paying bill

I paid my bill on 1st December but my services are still suspended

NxthjsCivilian

asked in Community Archive.

Pac Code not working

Hi, I have requested a pac code but it keeps giving me an expired pac code and when I give it too my new network provider they said it's not valid. I am now paying for 2 contracts and cannot get hold of anyone. Please can someone help

DaedricKangarooCivilian

asked in Community Archive.

Potential SIM card issue

Looking for some help with my Pixel 3a XL.It was working well up until around 5 weeks ago and I got it a year ago. I used the SIM from my previous phone, it was issue free until that point. Spoke to support 2 weeks ago and I swapped to the new SIM I was sent with the phone when I bought it. Unfortunately it seemed better for a few days but the issues came back.The phone says no SIM recognised so I can't get onto 4G or make phone calls etc. Also, I can't get onto WiFi when this happens. Sometimes when I restart my phone, it works again but there is no saying how long it will work for, could be 5 minutes or could be the rest of the day.Anyone encountered any issues like this?

keihonsamCivilian

asked in Community Archive.

Default on my account

I have got a default on my account from ID Mobile, where I have already cancelled my account ages ago. I have cancelled my plan online (pay monthly, but only one month contract) and after 2-3 months ID mobile still charged me and end up I got default on my credit score. Could anyone explain to me what was going on? Mnay thanks!

SIBCivilian

asked in Community Archive.

How many sim only deals?

How many Sim Only monthly contracts can I hold in my name and pay for?I own and pay for 3 ID sims already but want to buy an additional two for children but again in my name.

JulieAHCivilian

asked in Community Archive.

PAC code not processed

Your customer service is shite.Your communication is pants!stil waiting for a response. Hair is going grey waiting.

Adam189Civilian

asked in Community Archive.

Fraud - need to cancel account

Hi someone has set an account up using my details. I’ve tried to get in contact but it’s impossible. Please can someone help as I’ve had a letter saying debt collectors will be coming to knock on my door if the bills not paid in 7 days.

Paul1989Civilian

asked in Community Archive.

Impossible to Cancel!

This shouldn’t be this difficult! I have had a contract with ID Mobile which I have had for 2 years. I got the contract just for the handset as I had an existing contract. I have never made 1 phone call, 1 SMS or used 1KB of data in two years.Once I paid off the contract, I was put onto a rolling contract. I have tried to contact customer services on so many occasions to cancel this, but to no avail:You need to sign-up online to cancel. To sign up, you need to make use of the phone number. I do not have the sim to sign up. To cancel, you cannot phone the number for ID - you cannot EVER speak to anyone who works for this company. After using the LiveChat - several times - the agent cannot cancel my contract, because he says my name or address is ‘incorrect’. I have never lived at any other address or had any other name. As a result he said he could not cancel the contract. He then said if I cancel my direct debit - my credit rating will be affected. This is unfair. I must keep paying fo

LizadoraCivilian

asked in Community Archive.

Pack code submitted four days ago number still not transferred

Pack code submitted four days ago and number still not transferred. Can someone please message me. thanks,liz

asked in Delivery & Returns.

sim card has not been delivered

It's been 9 days and my sim card has not arrived phone arrived but still no sim and can't get any help from customer services so this is my last attempt then I will have to cancel direct debit and cancel 18 month contract before 14 days is up

AcilesCivilian

asked in Community Archive.

Please can someone from Customer Services get in touch

I want to get a phone for my son for Christmas - he's currently on a sim only contract with ID mobile (I'm paying). I can't log in through my ID account as that's my phone. No one has been available on Live Chat all week. How can I arrange?

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