My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

21005 Topics

acaribe1
Newbie
acaribe1Newbie
asked in Community Archive.

how to cancel and refund add ons

I want to escalate a complaint wherever I can. I paid for a £15 add on that adds 5gb of memory. There is now no way of me stopping this after the first month and I have been charged £15 every month without needing it. Who can I speak to at this company. It’s been months and I’m very disappointed. 

1
P
iD Mobile Employee
3 years ago
J
Civilian
johngow59Civilian
asked in Community Archive.

How do I leave iD Mobile and will I be charged?

hi my contract is up on the 15th july and am looking to switch networks when should i be looking to make the switich as its currently saying if i do it now ill have to pay an amoutt of money to do this? do i have to wait until the contract is up before switching?

1
Rory
Newbie
3 years ago
melvinolotus
Civilian
melvinolotusCivilian
asked in Community Archive.

How do I change my number on iOS?

My new I phone keeps using my old number, how do I change it to my new number?

1
Mohammed
iD Mobile Employee
3 years ago
K
Civilian
KanderinCivilian
asked in Community Archive.

Changing plan to unlimited data - currently overpaying

Hi, im currently in the last eight months of a 24 month contract, but want to upgrade my data allowance. Im currently vastly overpaying at nearly 14 pounds a month for only 1 gig of data, when I see current offers can give unlimited at 20 pounds to new customers. Can I query as to why for myself to upgrade the same package would cost 35 pounds a month? Is there anything I can do to negotiate this?

1
Gregor
Newbie
4 years ago
M Ayensu
Civilian
M AyensuCivilian
posted in Community Archive.

issue with loggin on

hi   I have 2 major problems. 1 my phone isn't roaming so therefore I can receive any calls or texts. 2 I can't login or change my password because the link will be sent to the phone.   How can I resolve both issues  

1
Ryan
iD Mobile Employee
4 years ago
D
Civilian
Dave187kCivilian
asked in Community Archive.

Upgrade to a Samsung Galaxy S20

Am due an upgrade but the phone I would like doesn't show up as an option. Is there a way I can apply for the upgrade I want?

1
Ryan
iD Mobile Employee
3 years ago
L
Civilian
lucyaliceCivilian
asked in Community Archive.

Cancel a new order

- as been emailed saying you need to get in touch with me RE my order as some details are wrong.  However it seems it may take 3 days for you to ring me so I would like to cancel this order and start again as I need a new phone asap

1
Mohammed
iD Mobile Employee
3 years ago
B
Civilian
BarshadCivilian
asked in Community Archive.

I can't receive text messages on my ID mobile

Hello, I have just switched to ID mobile. I have transferred my old number using the PAC code. I have receive message from the ID mobile this morning that my transferred has been completed since then I can’t receive any text messages on my phone. Any clue what could be the reason. Thanks in advance everyone. B

1
Will
iD Mobile Employee
3 years ago
Ismail
Civilian
IsmailCivilian
posted in Community Archive.

66299 has charged £4.50

I am being charged £4.50 more from text message when i have never sent a message to that number this has been happening for like 4 months now i need help to stop this because i dont what to do it about it  

1
A
iD Mobile Employee
3 years ago
M
Civilian
McfaganCivilian
asked in Community Archive.

cancelled within 14 days by email but you have ignored it.

I cancelled by email, threw sim away, now I cannot get hold of you by any  eans and you are chasing me for money. I just want you to cancel it and go away but you have made it impossible.

9
Ryan
iD Mobile Employee
3 years ago
EyeDeeMan
Newbie
EyeDeeManNewbie
asked in Community Archive.

Just joined and brought my number from giffgaff, no change yet...

Hi, I’ve just joined and brought my number from giffgaff, I used chat to start the process and she told me it should be done on the 29th, so far nothing has changed. Is this still being processed? Cheers.

4
P
iD Mobile Employee
3 years ago
J
Civilian
JonmCivilian
asked in Community Archive.

Trista - scam message

I have just received this message in my ID Community Inbox. It is clearly a scam. Not sure how to report it. If anyone knows please let me know Scam Message follows Send private message to trista trista  2 hours ago Hello,its my pleasure to contact you,after going through your profile,i am looking for a honest person,and i think i have found you, you can get me back through my email ( REMOVED ) as soon as possible ,so that i will tell you better about my self and also send to you picture,please do not reply me here in this site,just write to my email ok. ( REMOVED)

3
Ryan
iD Mobile Employee
3 years ago
D
Civilian
dtulcidasCivilian
posted in Community Archive.

cancel my contract and refund me PART 2

Idk why my other forum thread was marked as solved... https://community.idmobile.co.uk/cancellations-59/cancel-my-contract-and-refund-me-35167   the answer given to me was to check live chat. like I said before I can't even access live chat. jesus christ it's been a week of me trying and I've been getting this error, get me out of this ride ffs.   I opened this link https://www.idmobile.co.uk/help-and-advice/contact-us and I get this error "The requested URL was rejected. Please consult with your administrator. Your support ID is: 13468681443775447146"   worst £20 ever spent, can't even cancel and I goddamn hope I don't get charged for another month for this 1g internet probably even the communication between earth and moon in 1969 landing was faster Jesus christ.   Please cancel my contract and refund me the first month, I bought this sim to use for Internet and the speeds are goddamn awful cant even load Google takes like 2 mins…   cheers

1
Ryan
iD Mobile Employee
3 years ago
Faizan007
Civilian
Faizan007Civilian
asked in Community Archive.

Issues with my mobile phone

Recieved a brand new Samsung A50 that is a dodgy device from Carphone Warehouse in Kingston. Device is less than 6 months old. The same woman also tried to scratch my phone. I need the device as I am getting married so cannot just send it off. Last time my previous phone an A5 2017 the Samsung store purposely damaged my device and tried to justify a bill of £167 just to put back the device. Disgusting behaviour. I want a new Samsung A51 sent to me as my current contract is £26 for rubbish service. No texts or calls work on the device and wifi regularly cuts out. Not an issue with the sim as my dad's friend started GiffGaff. Try contacting customer support and it is all automated rubbish. I will be cancelling the contract if nothing is done and I am not paying the difference. Utter scam. 

4
Kevin
Newbie
3 years ago
Billbo
Civilian
BillboCivilian
asked in Community Archive.

Easy-to-use phones

Which are the best easy to use android phones,are Huawei js6 any good.

3
Mohammed
iD Mobile Employee
3 years ago
N
Civilian
N greenhalghCivilian
asked in Community Archive.

Cancel a disconnection

Hi, I have activated the disconnection of my 30 day SIM but I would like to cancel it and swap to a different 30 day ID mobile sim instead. It says I have to call to cancel the disconnection but your phone lines are shut. Can anyone help???

1
Ryan
iD Mobile Employee
3 years ago
Chris h 1888
Civilian
Chris h 1888Civilian
asked in Community Archive.

keeping number

Hi, I'm moving from an Id contract to an I'd sim only, I got a PAC code but when I went to use it, it says I cant use an Id PAC code, anyone any ideas how to sort this? Thanks Chris

2
Chris h 1888
Civilian
4 years ago
ruthroot
Civilian
ruthrootCivilian
asked in Community Archive.

Faulty Samsung A10

My Samsung A10 has suddenly developed a fault where it's continually shutting down and restarting, even during calls, countless times through the day and night. I rely on this phone heavily for work and personal calls. The handset was supplied by ID when I switched to them in December '19 after years with Virgin. I cannot get hold of anyone at ID to discuss the fault and it's now getting completely infuriating. Please can anyone help??? 

3
Will
iD Mobile Employee
3 years ago
S
Civilian
Shabaz popCivilian
asked in Community Archive.

I'm having problem with my coverage and getting no service

How do I contact u ?

8
Will
iD Mobile Employee
3 years ago
D
Newbie
DmfarrowNewbie
asked in Community Archive.

Poor network coverage

Recently I've noticed that although my phone shows network signal and ID as operator, sometime I have 3/4 signal but if I turn Wi-Fi off nothing loads.  Have this inside and outside away from home.  Have two different phone's both on Id both showing the same problem.  Have there been changes in my area recently?  I know 5g is being installed but I didn't think 4g was being turned off?

1
Will
iD Mobile Employee
3 years ago
S
Civilian
sjukes21Civilian
posted in Community Archive.

Cant access myid online

My son has two account which are being paid from iD mobile but I cant access his accounts online.   Please help!

2
P
iD Mobile Employee
4 years ago
Bluebird62
Civilian
Bluebird62Civilian
asked in Community Archive.

i am unable to log into my account , i have lost my password and

When I try and go to the lost password I get this message which says — Your username was not recognised. If you are registered for this service you can use Forgot Username to retrieve your username. If you are not registered for this service, please register here.  my username is my email  hoping some one can help me please  thank you   

4
Bluebird62
Civilian
3 years ago
M
Civilian
MichaelPajakCivilian
asked in Community Archive.

Can't access my sons account details

My son is 15 and doesn’t have an ID mobile account. I pay his bills. I was going to ask about an upgrade I used to have an account but it’s now deleted. I can’t talk to anyone as it can’t get past the bots wanting ID.  I now juat need to cancel the account so I need an email to provide this instruction.

1
Mohammed
iD Mobile Employee
3 years ago
T
Civilian
timdogCivilian
asked in Community Archive.

Billing Cap and Data Allowance

Hi I just recieved a text saying i have reached 80% of my billing capping limit. This has happened before when i ran out of data and used more without realising. However i have plenty of allowance left across all my ​monthly allowances (over 1.4gb of data left) - so i shouldnt be being charged for extra data - can ID please advise as to what i can do please? Would normally phone support or chat but obvs not possible currently. Thanks  

1
A
iD Mobile Employee
4 years ago
G
Civilian
GRRossCivilian
asked in Community Archive.

paid bill twice and still restricted

Hi there,   4 days ago I paid by bill and the restrictions were not lifted after several hours. I then accidentally paid again and I’m still cut off.   Could you please lift the restrictions and refund my account with £12.10?    

1
A
iD Mobile Employee
4 years ago
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