My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

20952 Topics

Fred1355
Civilian
Fred1355Civilian
asked in Community Archive.

Problems with my number port

I’ve recently got a new phone with I’d mobile after being with EE. I entered the PAC code and old mobile number on the ID mobile website and they said they’ll do it. The company then text me a day later saying that the number has been transferred over. It says in the mobile app that my number is the old one but when I call or text someone, the new number still comes up. Can someone help?

1
Mohammed
iD Mobile Employee
3 years ago
M
Civilian
MJMWCivilian
asked in Community Archive.

change my number

I want to change my number I realise there is a £25 fee and accept this. Thank you.

1
Kevin
Newbie
3 years ago
TIBERIUS1
Civilian
TIBERIUS1Civilian
asked in Community Archive.

Foreign Usage

Can I keep my Id mobile account if I move to France

1
Mohammed
iD Mobile Employee
3 years ago
X
Newbie
XMC10Newbie
asked in Community Archive.

Number not transferred after 3 days - URGENT!

I initiated the number transfer on Sunday (yes I realise that’s not a working day but is definitely before Monday 5.30pm...).  As of Wednesday the number still hasn’t ported - I’m missing calls - how do I progress this? P.S. just bringing a second phone to the network is it correct that I need to use two separate emails and can’t have both contracts in the ID mobile app? This seems to have been rumbling on for years reading comments here.

3
Will
iD Mobile Employee
3 years ago
Jojow
Civilian
JojowCivilian
asked in Community Archive.

I ordered an upgrade but have not received any confirmation?

hi ,I ordered an upgrade on 30sept but haven't received any confirmation on when the phone will be sent out 

5
Kevin
Newbie
3 years ago
AmandaLovingLife
Civilian
AmandaLovingLifeCivilian
asked in Community Archive.

SIM not recognised by smart watch

I bought an ID mobile for my sons smart watch but I can’t get the phone to recognise the SIM. If I put my own ID Mobile SIM in the watch it works fine. Do I need to do something to register the SIM to the watch? I have the IMEI number of the watch.

1
Mohammed
iD Mobile Employee
3 years ago
P
Civilian
Paula luckhurstCivilian
asked in Community Archive.

End my contract

Have tried to end contract.no customer service human to talk too.site they direct you too says.UNDER CONSTRUCTION..ARRRGH

3
Will
iD Mobile Employee
3 years ago
J
Civilian
john44Civilian
asked in Community Archive.

Roaming

World roaming

1
Ryan
iD Mobile Employee
3 years ago
D
Civilian
darren313smithCivilian
asked in Community Archive.

Lost phone and sim and forgotten account password

Please urgently help. I need a new sim as I have lost my phone, but have forgotten my password.  

1
Mohammed
iD Mobile Employee
3 years ago
crm
Civilian
crmCivilian
asked in Community Archive.

Can we 'roam' for 3 years?

I am assigned to Italy for 3 years with military, but remain with UK links. Can we 'roam' for 3 years?

1
Ryan
iD Mobile Employee
3 years ago
J
Civilian
JoPCivilian
asked in Community Archive.

unblock phone

Please can someone call me to unblock my old phone which is on ID network 

3
Mohammed
iD Mobile Employee
3 years ago
S
Civilian
ScurzCivilian
asked in Community Archive.

Terrible phone reception

Since March mine and my husbands phone reception is getting worse. I live in kent and have hardly any reception at home and surrounding area. My husband works in London and has the same issue there. We both have 1yr on our contracts. I've been with ID for yrs with no problem before. 

5
Mohammed
iD Mobile Employee
3 years ago
mobileIsTerrible
Civilian
mobileIsTerribleCivilian
asked in Community Archive.

I ordered a new sim contract 2 weeks ago, still not delivered.

Is it normal to wait 2 weeks for a sim card and still not recieve it? On the email it said they aim to deliver within 3 working days. After a week I contacted your online agent as its impossible to speak to someone over the phone and she said she had sent a new one my way... Here we are a week later and still nothing! I can't even write to an online agent for an update as its closed due to unknown reasons as its a Wednesday, you mention you are closed on Christmas day and new years but today is the 30th!What's well out of order is that they start charging you from the day they send the sim, not the day you recieve it, which in my case is the 17th and I still have no sim... Now I can't even contact them for an update or anything till the 2nd Jan - that's if they bother to be open for a live chat as there is no way of talking on the phone with them... 

1
Mohammed
iD Mobile Employee
3 years ago
Kamilf
Civilian
KamilfCivilian
asked in Community Archive.

upgrade and tarrif - does this affect my contract length

HiI am due for an upgrade in January however I wanted to change my tarrif now for a bigger data package. My question is if I chnage  my tarrif now will I still be eligible for the upgrade or does a new tarrif mean a new contract.Thanks

1
Mohammed
iD Mobile Employee
3 years ago
R
Civilian
racheljbrownCivilian
asked in Community Archive.

return a phone and sim card

How do I return my phone and SIM card? I have tried to get through on live chat 3 times now and it is never available so for this reason I do not want to continue with your network. 

1
Mohammed
iD Mobile Employee
3 years ago
steveupton2710
Civilian
steveupton2710Civilian
asked in Community Archive.

Can't access my bills. ID refuse to acknowledge me but I have received debt recovery letter. How can I see what I owe?

I bought a SIM for my son. I can’t remember if it was registered in my name or his, but I pay all the bills. He asked if he could upgrade it and I repeatedly tried to discuss with ID and gave all my details and those of my son to Live chat but they would not deal with me. I therefore cancelled the Direct Debit and purchased a new SIM from ID. Now  I have received a debt recovery letter but still don’t know what the bill is for or how to pay it. please help.

7
Kevin
Newbie
3 years ago
naijabuz
Civilian
naijabuzCivilian
asked in Community Archive.

What isthe global update on Covid-19

So many countries have been permanently scared by this outbreak and some have started to recover. What is the latest update in your country? 

1
Mohammed
iD Mobile Employee
3 years ago
johnpeterpotts
Civilian
johnpeterpottsCivilian
asked in Community Archive.

I've lost my iD Mobile number

Can anyone help please, I was with ID mobile about 6 months ago, i had a unique number with them now I’m finding lots of places that still calling it, where would this number be now, given to someone else or would i be able to reinstate it with ID or any provider

3
Ryan
iD Mobile Employee
3 years ago
P
Civilian
Pam WallaceCivilian
asked in Community Archive.

Poor Customer Service

HiThis is the first time since I joined that I have had to contact ID Mobile, and I am frustrated beyond comprehension at how difficult it is to try and resolve an issue. I logged a message via this Community support as this is showcased as the answer to all queries. However it is not! I have an issue with a higher than anticipated mobile bill, when I already have a cap on it. No reply to a message flagged 2 days ago which is appalling. There is no indication on my bill what the increase relates to despite reviewing it. The online chat is a bot and does not understand nuances in conversation. Surely you must have a telephone support? Is the kind of support with the Ombusman is aware of! An answer would be appreciated as the contract I have in place for my son and I, is at risk! 

1
Will
iD Mobile Employee
3 years ago
Shoots
Civilian
ShootsCivilian
asked in Community Archive.

transferring number to new phine uograde

Upgraded daughters phone. Put in new SIM card. Set up the automatic transfer from old phone to new phone. (Did mine yesterday and worked in 20mins) all daughters apps photos etc have transferred over but her new phone says no signal - if you text her and ring her it goes to her old phone. It has been 3 hours? Should it take that long or is there a problem? Thank you X

1
Will
iD Mobile Employee
3 years ago
R
Civilian
RedroseCivilian
asked in Community Archive.

Upgrade looks like a new plan?

I went via Carphone warehouse to upgrade and request a replacement sim as lost original, but it looks like a new plan has been set up alongside the original and no replacement sim, can anyone help please as I can’t get an answer via email?Many thanksLouise

1
Mohammed
iD Mobile Employee
3 years ago
Jpfrost
Civilian
JpfrostCivilian
asked in Community Archive.

bad coverage

Just moved over from Virgin mobile. Received 3 SIMs on a SIM only contract and getting very bad signal in my home on all 3 SIMs - often not being able to send and receive any calls or messages. What are my options? Are there any devices that iD provide to improve my signal? Or is the only option to switch to another network? Can I get a refund for the monthly contract ( I've only had the SIMs a couple of days)? Can I port my numbers again? Thanks in advance 

4
Will
iD Mobile Employee
3 years ago
Rosemary Fraser
Civilian
Rosemary FraserCivilian
asked in Community Archive.

Phone drops off Wifi

On Settings there is no mention of VM Wifi, it just says Chromecasr even when I have unplugged Chro mecast.

7
Mohammed
iD Mobile Employee
3 years ago
ghostoftess@hotmail.co.uk
Civilian
ghostoftess@hotmail.co.ukCivilian
posted in Community Archive.

i need to speak to a person

I​​​​​​​​​​​I need to speak to a person customer service phone number said use live chat but live chat is only a virtual agent who's only answer is no help

1
Michelle
iD Mobile Employee
3 years ago
OBIWONWD40
Civilian
OBIWONWD40Civilian
asked in Community Archive.

I AM TOTALLY FED UP WITH THIS NETWORK AND I HAVE NOT PLUGGED MY SIM CARD IN YET!

I tried to transfer my Old Number and it won’t accept it, so I want to cancel this contract now! 

5
Will
iD Mobile Employee
3 years ago
Terms & Conditions
Why iD Mobile?