My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

21041 Topics

G
Civilian
girishrao75Civilian
asked in Community Archive.

Upgraded to a new phone but received a SIM with a diff number and data allowance is not updated

Hello,I upgraded to a new phone through the app.  But i got a new SIM with a different number and also when i look at my account dashboard it shows the old data allowance. Please advise urgentlyThank you 

1
Michelle
iD Mobile Employee
3 years ago
M
Civilian
mobygrapeCivilian
asked in Community Archive.

Moving to sim only at end of contract.

My contract has ended & I want to get a sim only deal with ID.I think I should have clicked on upgrades & chosen a sim only deal from there but instead I just ordered a sim only deal & the sim card arrived today.No idea what to do now. Should I ring Carphone Warehouse & cancel the sim I’ve just received & then order a sim only deal from the upgrade menu or what ? If I do this & order a new deal from the upgrades do you actually send a new sim card or do you just press some buttons at your end ?What about my number which I want to keep ?What happens to the new direct debit I’ve just set up for the new deal ? Do I cancel it ?Please reply in plain language as I’m not tech savvy.Thanks.

1
Michelle
iD Mobile Employee
3 years ago
A
Civilian
AdgeCivilian
asked in Community Archive.

order confusion

I need someone from the ID mobile team to contact me please.. I’ve had a few conflicting emails, one email saying my order is being processed, one saying you need to speak to me and if there’s two failed attempts to contact me the order will be cancelled, but no one has tried to call me and it’s been several days, and another email saying my order is out of stock.. My bank also has two pending transactions, one on the day I made the order and another today? I’ve tried the online chat but it’s always telling me to try again later.

1
Michelle
iD Mobile Employee
3 years ago
Cookiemunster
Civilian
CookiemunsterCivilian
asked in Community Archive.

hi i have upgraded my daughter's sim for more gig how long does it take to reactivate

I upgraded sim yesterday and it was turned off by I'd and not come back on.had text saying can take up to 24hrs.but it's been over that now.

1
Michelle
iD Mobile Employee
3 years ago
B
Civilian
Brett77Civilian
asked in Community Archive.

number transfer

Hi, I initiated transfer of my old mobile number by way of PAC but as yet still not completed, when will this be done?Why can I not get to speak to anyone about this either?

1
Michelle
iD Mobile Employee
3 years ago
J
Civilian
John BurgessCivilian
asked in Community Archive.

Terminate account

I opened an ID mobile account for my younger son some years ago, but he has not used it for ages, he now has an iPhone. As a result we have all forgotten the number, and without the number it is impossible to do anything online. We continue to pay for this account for which there has been no usage for ages. I WANT TO TERMINATE IT AND STOP PAYING FOR NOTHING. I get the monthly bill statement but there is no way to respond, I can’t log in online without the telephone number. It’s highly unsatisfactory, almost a scam you could say - no way of terminating or contacting anyone without the number. Then you get the useless chatbot and no agents available, impossible to be put in a queue. HELP!!! I am going to be fleeced for life at this rate. John Burgess

1
Michelle
iD Mobile Employee
3 years ago
S
Civilian
SinghCivilian
asked in Community Archive.

I need a new pac code

Hi,I need a new pac code as the one that has been provided is expired. It would be much appreciated if someone can help me as soon as possible.Thank you

1
Michelle
iD Mobile Employee
3 years ago
Claire84
Civilian
Claire84Civilian
posted in Community Archive.

return upgrade

I want to return my upgrade I’m in my 30 days I still want to upgrade but not this phone. I’ve tried live chat but no one available and also been to car phone warehouse but they can’t send as returns not printing. Please advise me on next steps.

1
Michelle
iD Mobile Employee
3 years ago
H
Civilian
Halo 0891Civilian
posted in Community Archive.

Signal dropping

I keep losing signal and internet connection every few minutes. 

1
Michelle
iD Mobile Employee
3 years ago
1st2uart
Civilian
1st2uartCivilian
asked in Community Archive.

where is my sim card

It’s been 4 days and I haven’t received my SIM for my new SIM only deal yet.  What I am disappointed about, however, is that the bill date has started from the date of order, NOT the date of “activation of SIM” as in after receiving the SIM and using it in my phone.This seems an easy and obvious oversight as effectively ID mobile is charging for the days you haven’t even received your SIM yet.Can you please tell me where my SIM card is going to be delivered?

1
Michelle
iD Mobile Employee
3 years ago
MotherOfSama
Civilian
MotherOfSamaCivilian
asked in Community Archive.

switching my number

I have submitted my PAC code twice 'successfully' and almost 2 weeks have passed still no signs of my number being switched over. I have tried to contact ID mobile on a number of occasions however it has proven impossible! I am new to ID mobile and am not impressed at all. Am going to start looking into leaving them. Do they have no staff working for them I wonder  

1
Michelle
iD Mobile Employee
3 years ago
Stephbroom
Civilian
StephbroomCivilian
asked in Community Archive.

wheres my order??

I ordered a new phone last week, the phone was in stock. I then received an email in Wednesday saying “We’re still processing your order.Although the product you ordered is currently out of stock or on 'pre-order', we’re expecting it shortly, so it should be with you soon.”please can I have an update with my order? If it is going to be extremely late in delivery I will need to cancel my order and buy elsewhere. 

1
Will
iD Mobile Employee
3 years ago
F
Civilian
FranciscoDomeneCivilian
asked in Community Archive.

Cancel a number

I have 2 ID mobile numbers and I would like to cancel one... I try to do it from my idmobile app but it was impossible. I tried to contact costumer services but they are always busy... Could you help me with this? 

1
Will
iD Mobile Employee
3 years ago
catxnelsonx
Civilian
catxnelsonxCivilian
asked in Community Archive.

order status

Can someone please contact me so I can provide an order number so you can check delivery date on an XR ordered early November - it should have been delivered by now but no contact from ID

1
Will
iD Mobile Employee
3 years ago
Jockney
Rookie
JockneyRookie
asked in Community Archive.

I want to cancel my contract?

Ive lost my mobile forgot my number also forgot login details& want to cancel my contract

1
Will
iD Mobile Employee
3 years ago
Z
Civilian
ZBH98Civilian
asked in Community Archive.

no confirmation of PAC code switch

I have filled out the online form with my PAC code and transaction number to switch my mobile number from 3 to ID. I was told I would get a confirmation within 24 hours however I have no had that yet, so I am currently paying for 2 contracts, one of which I am not using. Any help would be appreciated as to what I can do.

1
Will
iD Mobile Employee
3 years ago
A
Civilian
AnneKCivilian
asked in Community Archive.

I have a faulty SIM and need a PAC code urgently can someone help please?

I have a faulty SIM and need a PAC code urgently can someone help please?

1
Will
iD Mobile Employee
3 years ago
F
Civilian
FergCivilian
asked in Community Archive.

Sim card upgrade

After speaking to a colleague a week ago, I upgraded to a SIM only contract and was told I would not need a new SIM card. I have not received a new SIM, as I was told, but have received messages saying my new SIM has been activated. Since then, my phone has had no service, yet I am being charged with the contract start date as the 27/11/2020. This is unacceptable.

1
Will
iD Mobile Employee
3 years ago
V
Civilian
virenkalra15Civilian
asked in Community Archive.

Not pleased with ID services - want to cancel the order

I have placed an order ref num: XXXXXX and received email regarding DD set up for £13 with a/c number: XXXXX and ID phone number: XXXXXXX. Have been trying to reach ID to raise concern on SIM not received but unable to receive. Would like to cancel my new SIM contract as I am finding inconvenient with service as unable to reach ID. Pls advise ASAP 

1
Will
iD Mobile Employee
3 years ago
mbourne123
Civilian
mbourne123Civilian
asked in Community Archive.

Sim Only start time delay possible?

I would like to order a sim for my son’s Xmas present and do not want the contract to start until the 25th December.  There is no option to select a start date that i can see on the ordering process.  Can this be done ?  Thanks Mark

1
Will
iD Mobile Employee
3 years ago
A
Civilian
atruslerCivilian
asked in Community Archive.

premium calls switched on, calls capped at £10 so why cant i call a premium number?

I don’t understand why I still can’t call premium numbers even though it’s switched on and I’ve upped my £5 cap to £10

1
Will
iD Mobile Employee
3 years ago
Lbeanz
Civilian
LbeanzCivilian
asked in Community Archive.

Upgrade late delivery

Hello, I upgraded on Saturday, I still haven't received a delivery date or sim card, but iv been charged from Saturday. Im asking for a refund of the time I don't have what I have ordered. Also I'd like to know when it will arrive as it says next day delivery on your website. If it doesn't arrive soon I will have to cancel and get a refund. Thanks, order number:XXXXX

1
Will
iD Mobile Employee
3 years ago
Mgclarke1978
Civilian
Mgclarke1978Civilian
asked in Community Archive.

New phone order

I have placed an order for a new phone and contract a week ago and was told the phone would be available from 2 December. I have not had any update though after this date has passed and I can’t see where I can search for this with my order number online?

1
Will
iD Mobile Employee
3 years ago
J
Civilian
janr4Civilian
asked in Community Archive.

Phone number not tranferred

I filled out the PAC form to transfer my old number over around 3pm on Monday, my number still hadn’t transferred over by Wednesday. I filled out the form again Wednesday afternoon and it still hasn’t transferred over (it is now Friday).When trying to find a resolution online the live chat told me to update my settings as it is an iPhone and restart the phone. This also hasn’t worked. I cannot find any phone number or email to contact customer services on the website. 

1
Michelle
iD Mobile Employee
3 years ago
JAMESM26
Civilian
JAMESM26Civilian
asked in Community Archive.

Keeping my old number

I tried to keep my number, went on website told I'd my pac code etc. Didn't hear anything for 2 days. Went on live chat spoke to someone, they said it was sorted. But then received a text saying there was an error with it. Any ideas?

1
Michelle
iD Mobile Employee
3 years ago
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